Thortful Reviews

4.2 Rating 282 Reviews

79 %

of reviewers recommend Thortful

Company Reviews

Questions

Metrics

4.2

Based on 282 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Popular Questions:

Delivery

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How quickly does Thortful resolve customer queries?

Helpful Report

(4 days ago)

Greater than 45% of reviewers feedback is Thortful resolves customer queries within an hour.

Helpful Report

(4 days ago)

96.88%

Industry Average

“ Beautiful cards and brilliant service. They do personalise their notifications too, by asking about your preferences. Thank you to Aaron and his team. ”

- Jill Adair (Bilkey)

“ Ethan from the customer service team immediately knew why I wasn’t happy and applied an immediate resolution to my problem which is almost unheard of these days… I was ready for days and back and forth but Ethan was on it. ”

- James

“ Excellent customer service - professional and prompt ”

- Anonymous

Thortful Reviews

Customer Service - Good