thrillophilia.com Reviews

Name: thrillophilia.com
Address: Sitapura, Industrial area, Jaipur, Rajasthan
Rating: 4.57

4.6 Rating 1,468 Reviews

92 %

of reviewers recommend thrillophilia.com

Company Reviews

Metrics

Info

4.6

Based on 1,468 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult

About thrillophilia.com:

Thrillophilia is #1 travel and holiday package brand, trusted by over 3 million travelers and redefining the way the world explores India. More than just a travel platform, we are your personal travel strategist—crafting seamless, intelligent, and personalized itineraries using cutting-edge AI. Whether you’re chasing thrills, soaking up culture, or planning a laid-back escape, our tech decodes your travel DNA to design journeys that feel handcrafted—because they are.

With 5,000+ expertly curated itineraries across 100+ destinations, Thrillophilia blends technology with trust. We partner with global tourism boards and top attractions to ensure experiences are authentic, verified, and unforgettable. Backed by a decade of travel expertise, a passionate team, and a loyal community of over 100 million annual users, we’ve earned a 96.4% 4- and 5-star rating and recognition as one of Economic Times’ best-rated travel companies.

Thrillophilia doesn’t just plan trips—we craft the version of the destination that’s perfect for you, making every journey meaningful, memorable, and joyfully unique.

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thrillophilia.com 5 star review on 24th August 2024

Chindhu Salim

thrillophilia.com 5 star review on 31st May 2024

Anonymous

302

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Warning: Avoid Thrillophilia—A Complete Disaster! Booking tickets for Edinburgh Castle through Thrillophilia was the worst decision of our trip. The QR code they provided was outright rejected at the entrance, leaving us humiliated and unable to enter. When we contacted them, they arrogantly insisted the QR code was valid and repeatedly closed our support ticket without offering any real help. We wasted half a day in Edinburgh, and they refuse to acknowledge their mistake or issue a refund. This company is a scam—save yourself the frustration and money by booking elsewhere. Their so-called "customer service" is a joke!”

Helpful Report

Posted 1 year ago

“Our experience with thrillophillia for BALI & MALAYSIA was hilarous and was a nighmare travelling with this company, no proper ground support, no proper transport arrangement,hotel booked for us was literaly not even 3 star level, all AC in apartments were not working, all kichenette appliances given but not working, as promised not crokery and utensils provided, they were such inhuman that they noy even stopped for lunch as we travelled total sightseeing with hunger, and also after request they not even took any cognizence about that also they provided non ac vehicle inspite we paid for good ac vehicle, no coordination betn thrillophillia and local ground staff, also after sales person does booking his resposibility finishes and there are lots of dept to follow, you get confused, all members Mr Jayvant, Mr Mefhanshu Miss Apoorva and local operation staff in bali were hopeless, we totally got cheated from this company, SO ITS MY REQUEST TO ALL TRAVELLERS DONT TRAVEL WITH THUS COMPANY, THUS COMPANY IS A CHEAT AND FRAUD COMPANY,”

Helpful Report

Posted 1 year ago

“Consider your money gone once u pay. Theae people dont have a heart. All they care about is the money. You have been warned. SCAMMERS!!!”

Helpful Report

Posted 1 year ago

“We recently embarked on a Leh Ladakh bike adventure trip organized by Thrillophilia, but unfortunately, the experience was subpar. The management was disorganized, characterized by constant delays and a lack of communication. Poor planning led to a critical oversight: no backup petrol supply, causing significant distress when our bikes ran out of fuel. Furthermore, key itinerary destinations on both the first and last days were missed, adding to the disappointment. The trip was marred by poor organization and management, resulting in unnecessary hardship for all team members. To compound the issues, the tour operator, Geographic Tours, managed by Ziaul Hassan, failed to respond to our concerns. Even the airport pickup and dropoff were late, showcasing a lack of attention to detail. Based on this experience, I strongly advise against recommending Thrillophilia for adventure trips. Hopefully, they will take constructive feedback seriously and improve their services to prevent similar experiences in the future.”

Helpful Report

Posted 1 year ago

“You will be in trap if you book through THRILLOPHILIA, unrealistic expectations from them. My name is Vimal Trivedi, Retired Professor and the purpose of writing the review is to share my worst experience of recently Europe tour started on 15th July 2024 which I booked through THRILLOPHILIA travel agency. Please don't book with Thrillophilia, they are just a booking agent and don't even answer to your queries. People are highly unproffessional. If you call them, they don't pick up and drop you a message like 'I am in meeting, call you later' and then silent. no call from them. I happened to go through their description of the tour and I am quite impressed with the unique service they are providing exclusive to the customer of THRILLOPHILIA. Before payments to grab business sales team given in writing false promises like Masala tea, cake at black forest, Third layer of Eiffel Tower (Europe tour buy tickets for second layer), four star hotels (during tour change the hotel far from city) quality of food etc; but realized that you have false promises on the first day till end. Actually they mentioned exclusive services for customer of THRILLOPHILIA but misguiding Information provided to us because the tour was operationalised by Global family in Europe, and they denied on first day what promises given by THRILLOPHILIA for us. Even on 15th July I have to reach Paris but no information about tour manager till 14th July morning from Mr Rishabh Jain +91 92570 46557) from THRILLOPHILIA, unprofessional aporoch. Second point which is more serious and that is even my tour is over on 27th July (almost fifteen days)still I am not gettings invoice/ receipt of my payment with breakup of GST and TCS. Yesterday on August 9th I received answer from Mr Rahul (+91 92570 24479) that "Sir first of all providing the invoice is not a cup of tea it takes time with finance." it's a joke. How can I claimed refund of TCS without proof of payment. After payment they neglected me vary badly. I speak many times and wrote but no reply from them. I would not recommend Thrillophilia because it is an unreliable and untrustworthy operation. Spent little more money and go with Thomas Cook or Tripoly because they are not only book your travel plan but operational level they are with you. I mean guide, tour manager etc exclusive from Thomas cook or Tripoly. First and last experience with THRILLOPHILIA. Vimal Trivedi 9173712391”

Helpful Report

Posted 1 year ago

“OH THE WORST MISTAKE OF MY LIFE- to book trip through THRILLOPHILIA”

Helpful Report

Posted 1 year ago

“Do not trust Thrillophilia for your travels. I booked a trip to Turkey with them, and it was a disaster. They promised us 4-star hotels, but gave us terrible rooms instead. When we asked for the 4-star hotels we were promised, they wanted us to pay an extra ₹44,000 each. They didn’t stop there. They also tricked us with the fees. They said we would only pay penalties on the booking amount, but they charged us on the full amount. It’s just wrong. Their customer service was useless. They repeated the same unhelpful things over and over, and even when we tried to get help from their boss, nothing improved. I also saw other travellers complaining about similar things on sites like TripAdvisor. It seems like Thrillophilia does this a lot. I’m really angry about this. Please think twice before booking with them. You might end up feeling cheated like I did.”

Helpful Report

Posted 1 year ago

“Really bad experience. Many tickets were wrongly booked by thrillophilia team. Payment taken 10days advance & tickets were issue just 2days before departure.. DONT GIVE MONEY IN ADVANCE…The taxi booked were enormously expensive & really bad experience with the booked drivers there as compared to GRAB services in Singapore. ”

Helpful Report

Posted 1 year ago

“FAKE tickets are being sent out via this website. I bought Van Gough museum tickets for Euro 59 and was refused entry at the gate.”

Helpful Report

Posted 1 year ago

“Bad experience with Thrillophila. For the amount I paid, I expected better service. the sales rep had no knowledge about the places we planned to visit. They only had boiler plate instructions common across any travel I guess. Especially our experience on the most important part of the trip: the house boat was worse. We booked a premium package houseboat for an overnight stay. The houseboat was infested with cockroaches and red ants! The people on the boat were not even proactive in clearing up the ants even though we said we had 5 year old kids with us. The travel agent from Thrillophilia nor the boat guys informed us that there was a morning boat ride as well! until our driver pointed it out. By then it was too late as we were checking out!. We were supposed to get snacks in the evening but was provided none! We clearly informed that we are 8 people on the trip and we were given only 4 towels. Upon a lot of request we got 1 extra!!! There was refrigerator in each of the rooms and was not working. What was supposed to be a highlight of the trip was a disaster. Due to traffic and way-off estimate of the travel tiem from Trivandrum to Allepey we ended up only having a 1 hour boat ride instead of 4 hours. That means the houseboat guys saved 3 hours of fuel on us and we still got the above worse treatment! I am looking for Thrillophilia to refund our houseboat expenses because of the kind of experience we had!”

Helpful Report

Posted 1 year ago

“The very worst. I have proof of them buying fake reviews. The service is not at all at par with the price charged and there are too many changes. Overall not to be recommended and there are much better service providers out there.”

Helpful Report

Posted 1 year ago

“Thrillophila is a third party mediator and they don’t have their own trip coordinators. It was a rubbish experience. One of there employees, Prasoon reached out to me and offered me fake rewards to post good reviews here. Initially I did that but when I realised that the rewards are a fake trap, I’m writing my true review. Don’t use Thrillophila”

Helpful Report

Posted 1 year ago

“Me and my spouse recently embarked on a 12-day bike trip to Ladakh with Thrillophilia, expecting an adventure of a lifetime. Despite their good reviews (which we later discovered were bought through contests and free trips), our experience was marred by numerous issues with their services, hospitality, and issue resolution. Key Issues: 1.False Commitments: The group size exceeded the promised limit. We were told that the group would consist of 20-25 pax, but there were 34 participants and 23 bikes, with only one Marshal.(on checking with other passerby group we got to know that they had 2 Marshal with 12 bikes) 2.Accommodation and Itinerary Changes: Last-minute changes were made without prior notice, resulting in inferior stays. The camp mentioned in our itinerary was changed(lying that it had some plumbing issue), and we were not informed until we arrived. 3.No Oxygen Cylinder or Help for Sick Riders: 6 riders fell sick, and no assistance was provided(other than just hot water). Despite knowing that Sarchu is the coldest, no oxygen cylinders were available in the support vehicle or the camps for the first 2 days. Luckily, we had doctors in our group who helped. (Please note our Marshal, ground-team and bikes were changed from day 3) 4.No Backup Arrangements: Riders were denied help despite being promised backup options during booking. A fellow rider was denied assistance despite being down with a 103° fever. This lack of support was alarming and put rider's health at risk. (1 biker did receive backup who was suffering from oxygen issue) 5.Unprofessional Marshal (first 2 days): The Marshal was rude, ill-behaved, and uncooperative. He led the group for the first 2 days, causing chaos and threatening to ruin the trip. His behavior was unacceptable and created a hostile environment. 6.Delayed Departures: Late starts and night travel despite promises to the contrary. We started late almost every day, causing us to reach our destinations late. This disrupted our schedule and caused fatigue. 7.No Preplanning: Hotel check-ins and lunch breaks were disorganized and time-consuming. Check-ins took at least 1.5 hours every day, wasting our valuable time and energy. 8.Departure Issues: Airport drop was delayed by more than an hour, causing stress for some riders. Only one cab was appointed for almost 20 members, resulting in delays and inconvenience. Positives: The second Marshal and his team were helpful and courteous. They assisted riders during water crossings and if around, helped everyone in their best possible way. Conclusion: We strongly advise against choosing Thrillophilia due to their marketing gimmicks, poor services, and unprofessional behavior. Research thoroughly and opt for a reputed travel company instead.”

Helpful Report

Posted 1 year ago

“NEVER USE Thrillophilia. had the worst experience with Thrillophilia for my Europe trip. they created 2 PNRs and charged me money on both saying the total will remain the same and will be adjusted in the final payment. just 10 days before my trip when i had to make the final payment they made me pay 20000 extra or my booking would be cancelled. they said they will refund after the trip. but have not refunded the amount even after 1 month. the person incharge Shubham Shukla is not even picking my phone now.”

Helpful Report

Posted 1 year ago

“Worst experience, first of all they wont deliver what they promise the customer before making a payment. Then they wont accept that items were missing from the itinerary until you submit watsapp/email/call proofs that the items were indeed promised. After all this, when you will raise support ticket for resolution(since they do not have customer care number available), you will not get the resolution for months and they will keep delaying the refund. Its been 6 months and with 6 support tickets I have still not received my refund which was agreed by them after submitting proofs.”

Helpful Report

Posted 1 year ago

“Trip Advisor was not sending quotations even after 24hrs. and the executive never trun back even when i said that this much delay is disappointing. Even Aman ( Trip Advisor) was not much interested in our tour package where i was ready with details and want to fix the package. Too bad experience”

Helpful Report

Posted 1 year ago

“We purchased same day tickets to basilica in Barcelona because the official site said they were sold out. The app said the tickets would appear at our specific time and become available. The time came and went and no tickets appeared. They have no customer support contact. We call the number many times and it just disconnects us after selecting from the menu options.”

Helpful Report

Posted 1 year ago

Hi Nathan, Our team tried connecting you multiple times via email, whatsapp and phone calls. But we didn't received any response from your end. If you have any further questions, please feel free to reach out with your booking information at “directorcustomerexperience@thrillophilia.com” and we'll handle the rest. Team Thrillophilia

Posted 1 year ago

“You people are fraud...... U have hired customer service to write reviews..... Initially they ask ₹10000 then ₹22-25000 then ₹92000 and will tell that them money will be credited after the review. I borrowed ₹22k from my friends to complete the task.. but even after that they are asking for ₹92k I have lost ₹10k .... Then ₹22k..... Now they are asking for ₹92k..... These are fake reviews.... That are completed by submitting Lakhs of amount”

Helpful Report

Posted 1 year ago

“WARNING/ BUYER BEWARE- Tickets never received. I wish I could tell you how much I loved this experience. However, I never received the tickets. In turn, my wife and I were not able to experience what should have been the highlight of our trip. We bought tickets well in advance to ensure we could see this attraction while in Barcelona. Sadly, we were turned away by the staff at the church since we didn't have the proper QR codes to enter. I tried contacting Thillophila several times via WhatsApp and a support ticket starting 24 hours before our scheduled entry. Sadly, no response or tickets were received in time. This was a terrible experience and it put a major damper on our trip. We will never use Thrillophila again. Hopefully, we'll be able to get our money back...”

Helpful Report

Posted 1 year ago

Dear Traveller, We sincerely apologize for the negative experience you had with our services. Also, the refund has been initiated from our end. If you have any further questions, please feel free to reach out with your booking information at “directorcustomerexperience@thrillophilia.com” and we'll handle the rest. Best regards, Warm regards, Team Thrillophilia.

Posted 1 year ago

“I bought a ticket with a voucher code for the Van Gogh Museum in Amsterdam. It would not scan for the ticket agent. I had all the info for the ticket purchase, but they required a QR code and it simply was not scanning. The agent said thrillophilia had this problem ALL THE TIME. They said to buy another ticket. I tried customer service several times with no response. So I bought the second ticket. They refused to refund me the purchase price of the first ticket. Beware you might be out your money.”

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Posted 1 year ago

thrillophilia.com is rated 4.6 based on 1,468 reviews