“I ordered 5 tickets but received 4 which were in two sets of two. When questioned, they sent a 5th ticket no where even close to the other ones. So, my wife didn’t go because no one wants to sit by themselves. Plus, the tickets were supposed to be on the long side but all were behind the goal. They rarely respond to email.”
“What an absolute joke of a scam operation.
Let's be clear on the business model:
They are pushing sponsored ads out to various markets such as Japan, South Korea and Australia to lure in unsuspecting buyers from abroad. These buyers look at official club sites and see that obviously Premier League games are sold out, but who are none-the-wiser to the fact that tickets are available on real, legitimate secondary markets affordably so plump for the unfortunate journey of buying a ticket on Ticketgum. DO NOT DO THIS!!!!!
Ticketgum's site is all nicely setup to show a variety of available seats, options and categories BUT does not have ANY tickets as listed on their site, you are simply buying a "promise" to a future event at a heavily inflated price that MAY NOT BE FULFILLED and despite their own claims that Ticketgum is a secondary market, this is not a "typical" secondary market.
Here is why:
You purchase a ticket for a heavily inflated price well before the game, tickets that they are able to acquire a day before the event at an extremely cheap price. What that means is that if the event is oversold or the tickets you bought on Ticketgum are not available on "real" secondary sites, you're likely to get the wrong ticket.
In our case they sold us a ticket which was almost 6-7x the real secondary market value which I received as a gift from someone who had only good intentions in the completely wrong category, they even had the gall to reply to an email to say it was in the correct category and offer an absolute joke of a refund.
We received the ticket about 7 hours before the game, which in itself is nerve wracking but this is because they're buying the cheapest possible near-equivalent to your original purchase (which you probably made months earlier while you were excited for and planning your upcoming trip to the UK to watch the Premier League!)
Look at their T&C's - they're completely protecting themselves from any possible outcome if the tickets are unavailable - so if you're flying in from South Korea to watch Son Heung-Min for Tottenham and it happens to be an Arsenal game that you always dreamt to watch - the chances are your purchase is NOT GOING TO BE FULFILLED as the tickets for this particular game are in very high demand.
Try for yourself to go and find any employee on this company from LinkedIn. This is a shady, dodgy company and they essentially ripped my friend off. Avoid like the absolute plague ....”
“What a terrible experience and what bald-faced lies they make about their service guarantees
I purchased Arsenal vs. West Ham tickets (28 Dec) in November 2023. I bought 4 tickets that were meant to be sitting together at Club Level. 2 of my children flew from Australia to see the game. When the tickets arrived inconveniently a few hours prior to the game it was apparent that there were only 3 Club level tickets and 1 ticket for the Upper Tier which has no access to Club Level facilities. My sons sat together and I sat in another block many rows behind them. My girlfriend didnt want to sit by herself in the Upper Tier and went home. When I complain they have the cheek to offer a GBP100 refund for delivering short on the tickets - WHICH THEY CHARGED ME GBP2,425.00 (all in cost of GBP606.25 per ticket incl booking fee).
So they sell 4 Club tickets and deliver only 3 and then offer me £100 refund and a worthless voucher for a seat I didnt use. They misrepresented what they could deliver and then failed to even refund me the ticket that I didnt want and couldnt use. I will never use these guys again.
I am very disappointed with their service and lack of customer orientation. It’s a scam whereby they buy tickets as cheap as they can, deliver them as late as possible so you cant respond, and underdeliver to customers just enough so they wont complain.
They don’t offer 100% money back guarantee – that is bald faced lie. They offer only a partial refund for a (deliberate?) mistake they made at their own admission.
Scam artists. There is no 100% guarantee - false and misleading representations abound with this company.”
“I purchased Tottenham vs. Everton game 3 months ago. The game was on Dec 22,2023. I bought 5 tickets and we flew all the way from LA to London to show the game to my kids. At the gate, I could not get in because the tickets were not under our name. So, I had to purchased the new tickets at the ticket office. Ticketgum stated that they sent email to me 2 hours before the game which stated that I should not go to ticket office nor speak to any stewards. I did not engage any discussions with anyone, stewards just scanned the ticket and noticed that it was not under our names. When I purchased the tickets, ticketgum asked me to provide the passport details so that they can match the tickets with iur names but it didn't happen. Now, I have requested the refund but they said no because they sent me notice " Do not go to the ticket office window or speak to any of the stewards and don't give up your phone". What kind of legit ticket provider send such guidelines unless it's a scam? Also, sending this message just before the game? What a joke. I am going to get my refund whatever it takes. Please DO NOT use ticketgum! Please don't fall for it.”
“Back in October 2022 I purchased two tickets for Arsenal vs. Wolves. It was a Christmas present for my nine year old son, who is a passionate Arsenal fan, but had never watched them live at the Emirates. On the 26th Feb 2023 I received the following message: 'Unfortunately, our suppliers let us down and we are unable to fulfil your tickets as requested. Consequently, we have cancelled your order and issued you a full refund'. Sorry, this is totally unacceptable and I would urge anyone considering using Ticketgum to avoid them like the plague.”
“SCAM never received our tickets, £800 they took of us. We emailed them 3 days before the match to say we hadn’t received our tickets, there reply was that they was dealing with them. On the same day of the match they had still not come , we sent another email and everyone that we sent bounced back. I never write reviews but I feel that people need to know so they don’t go through what we’ve had to”
“Ticketgum are scam artists. They never sent the right tickets. They didn’t even scan. Someone else sat in our seats. £500 paid. My sons whose birthday present it was were crying. Utter scumbags. Reporting them for fraud via the police.”
“Do not buy from ticketgum you will not receive your tickets and you will not get a refund. I spent over £2000 on tennis tickets and had to wave good bye to my money”
“Bought two tickets to an upcoming premiere league game and then realized the official Chelsea Football Club website specifically calls out this website as an unauthorized seller and warns that you could be denied entry and ejected from the stadium for using TicketGum. I tried so hard to get a refund but they said if I didn’t want it, I should pawn it off on friends and family. So yes, this is a scam and yes, you will loose the over £300 you spend on tickets with them.”
“Don't buy from ticketgum.com! They don't deliver, don't respond to emails or questions via the chat function on their site and in the end you will have to try to get your money back through the official channel of the bank and you will end up with a lot of frustration”
“Waardeloos. Harstikke dure tickets gekocht, niet ontvangen. Ze reageren niet op mails of de helpdeskfunctie, gewoon totaal niet en tot op heden geld niet retour ontvangen. Niet doen!!!”
“One lump of frustration. Bought tickets for NL-Macedonia (Euro2021) at the end of May for EUR 465 each. Until the day of the match (June 21) no tickets received and 0.0 response to questions via helpdesk and chat function on the site. No more ticketgum for me!”
“Never buy from ticketgum again!
I'm not really a person that leaves negative reviews because I know how much it can harm a company, but this is my first. I had to post to save other people the trouble because this company is the worst I have dealt with.
Due to the pandemic, the Liverpool v Man City match was cancelled and I asked for a refund. Initially, I was told I will get no refund and can not get credit. After mentioning I will leave a negative review, they said they can offer full credit IF I sign an NDA where I don't leave a negative review.
Long story short, I contacted my bank to file a chargeback and I received a full refund. I urge everyone who is in the same situation as me to contact their bank and file for a chargeback. Don't let them offer you vouchers/slight refund as they can go bust any day and you will be left with nothing.
Do not buy from this website. If you look at the positive reviews, they are all fake. They are professional headshots taken from Shutterstock and hashed together with a review praising the site.
Please don't make the mistake I made. Yes the tickets are cheap, but the customer service is a joke when things go wrong. Give yourself the peace of mind and buy from a reputable seller.”
“I'm not really a person that leaves negative reviews because I know how much it can harm a company, but this is my first. I had to post to save other people the trouble because this company is the worst I have dealt with.
Due to the pandemic, the Liverpool v Man City match was cancelled and I asked for a refund. Initially, I was told I will get no refund and can not get credit. After mentioning I will leave a negative review, they said they can offer full credit IF I sign an NDA where I don't leave a negative review.
Long story short, I contacted my bank to file a chargeback and I received a full refund. I urge everyone who is in the same situation as me to contact their bank and file for a chargeback. Don't let them offer you vouchers/slight refund as they can go bust any day and you will be left with nothing.
Do not buy from this website. If you look at the positive reviews, they are all fake. They are professional headshots taken from Shutterstock and hashed together with a review praising the site.
Please don't make the mistake I made. Yes the tickets are cheap, but the customer service is a joke when things go wrong. Give yourself the peace of mind and buy from a reputable seller.”
“Predators
I’m from the US. I was going to visit my daughter in the UK and I purchased tickets for the Man City vs Liverpool game on April 4. When it became apparent that I wouldn’t even be able to fly to England because of the pandemic, I contacted Ticket Gum and asked to have my ticket refunded. Unfortunately that was not an option. The game wasn’t canceled was the answer. They did offer me 30% of the ticket price. They also asked in the email they sent, that I must refrain from going on social media for their generous offer. This company is predatory and to be avoided at all cost. I will most definitely do my best to discredit them on social media whenever possible”
“If I could give zero I would . Disgusting company . Liverpool game cancelled because of Covid 19 refusing to refund 562.00 pounds and tell me you will have a voucher for next year . No I won’t I will have a refund and now going down the legal route . And more so after seeing these reviews on cloned and fake tickets . They deserve to be closed down as this is disgusting !!!”
