Tiertime Reviews

4.8 Rating 1,697 Reviews
95 %
of reviewers recommend Tiertime
4.8
Based on 1,697 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
4.7 out of 5
Read Tiertime Reviews

About Tiertime:

Developer and manufacturer of 3d printers

Visit Website

Phone:

+86 13810480728

Tiertime 5 star review on 29th December 2023
D Kautz
Tiertime 5 star review on 29th December 2023
D Kautz
Tiertime 5 star review on 8th February 2023
D
Tiertime 5 star review on 26th October 2022
C Heimerl
Tiertime 5 star review on 7th May 2022
H
Tiertime 5 star review on 23rd February 2022
W
Tiertime 5 star review on 23rd February 2022
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11
Anonymous
Anonymous  // 01/01/2019
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Helpful Report
Posted 3 years ago
Took days to respond
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Posted 3 years ago
Took days to respond.
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Posted 3 years ago
Person helping me Was good however the process around getting this part was annoying
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Posted 3 years ago
was delivered in time, just need to check funtionality
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Posted 3 years ago
I asume the solution may work, but I am not going to try it. I do not want to downgrade the drivers in order to make an old printer work. I expected new drivers should work correctly with older UP Plus 2 printers (which are not so old as they are still in the market).
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Posted 3 years ago
Friendly and prompt customer service via email
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Posted 3 years ago
Wifi problem. At least the team acknowledge the problem and say is willing to investigate.
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Posted 4 years ago
fast and useful
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Posted 4 years ago
Hello I was unable to start my 3D printer. Ans someone ask me for a photo about 4 days after. Great. Now i can fix this problem by myself.
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Posted 4 years ago
Service also includes the cost of the filament which is too high compared to the market average
Helpful Report
Posted 4 years ago
Was quite disappointed as I am the first person to request.
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Posted 4 years ago
I figured out my problem. I had the ribbon cable backwards...
Helpful Report
Posted 4 years ago
I asked for more information on how to incorporate a laser module on my Cetus MK II. They answered with the minimum information needed to continue my research. I wish they had a guide on how to do it with the hardware and the workflow needed to be able to use the printer as a small laser machine. Considering this it was acceptable. Considering the response time it was good, no complaints there.
Helpful Report
Posted 4 years ago
Transferred case to Australian / New Zealand Support Tama Kito
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Posted 4 years ago
Information is fool and complete.
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Posted 4 years ago
We are happy now, but it has been a journey. Mac support needs work.
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Posted 4 years ago
The response time is good, but now I have a choice to make. The printer is working right now...should I follow this latest advice and risk the update? I know that TT support is expensive, but it is really as important as the product. We are building relationships. Not just one sale, future sales, recommended sales. Macs are a small but important niche in the education market. Im a fan of the product, but the effort to get it to print has been heavier than I would want to endorse to colleagues.
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Posted 4 years ago
I think that you need to recommend filament option, just to show that you are developing the industry and equipment
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Posted 4 years ago
We found a work around that works. So are going to wait on this advice.
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Posted 4 years ago
Tiertime is rated 4.8 based on 1,697 reviews