Tiertime Reviews

Name: Tiertime
Rating: 4.75

4.8 Rating 1,716 Reviews

98 %

of reviewers recommend Tiertime

4.8

Based on 1,716 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

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Phone:

+86 13810480728

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Tiertime 5 star review on 21st October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rasch Antwort bekommen Keine komplette Stückliste der Lieferung in der Packliste.”

Helpful Report

Posted 5 years ago

“Missing/Damaged parts was not good. And numerous mails before all was straighten out. Also import taxing for Warranty spares is not good. Howere i Will give you 3 stars.”

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Posted 5 years ago

“...............”

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Posted 6 years ago

“Took days to respond”

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Posted 6 years ago

“Took days to respond.”

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Posted 6 years ago

“Person helping me Was good however the process around getting this part was annoying”

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Posted 6 years ago

“was delivered in time, just need to check funtionality”

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Posted 6 years ago

“I asume the solution may work, but I am not going to try it. I do not want to downgrade the drivers in order to make an old printer work. I expected new drivers should work correctly with older UP Plus 2 printers (which are not so old as they are still in the market).”

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Posted 6 years ago

“Friendly and prompt customer service via email”

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Posted 6 years ago

“Wifi problem. At least the team acknowledge the problem and say is willing to investigate.”

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Posted 6 years ago

“fast and useful”

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Posted 6 years ago

“Hello I was unable to start my 3D printer. Ans someone ask me for a photo about 4 days after. Great. Now i can fix this problem by myself.”

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Posted 6 years ago

“Service also includes the cost of the filament which is too high compared to the market average”

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Posted 6 years ago

“Was quite disappointed as I am the first person to request.”

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Posted 7 years ago

“I figured out my problem. I had the ribbon cable backwards...”

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Posted 7 years ago

“I asked for more information on how to incorporate a laser module on my Cetus MK II. They answered with the minimum information needed to continue my research. I wish they had a guide on how to do it with the hardware and the workflow needed to be able to use the printer as a small laser machine. Considering this it was acceptable. Considering the response time it was good, no complaints there.”

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Posted 7 years ago

“Transferred case to Australian / New Zealand Support Tama Kito”

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Posted 7 years ago

“Information is fool and complete.”

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Posted 7 years ago

“We are happy now, but it has been a journey. Mac support needs work.”

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Posted 7 years ago

“The response time is good, but now I have a choice to make. The printer is working right now...should I follow this latest advice and risk the update? I know that TT support is expensive, but it is really as important as the product. We are building relationships. Not just one sale, future sales, recommended sales. Macs are a small but important niche in the education market. Im a fan of the product, but the effort to get it to print has been heavier than I would want to endorse to colleagues.”

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Posted 7 years ago

Tiertime is rated 4.8 based on 1,716 reviews