Tiertime Reviews

Name: Tiertime
Rating: 4.75

4.8 Rating 1,710 Reviews

95 %

of reviewers recommend Tiertime

4.8

Based on 1,710 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.7 out of 5

About Tiertime:

Developer and manufacturer of 3d printers

Visit Website

Phone:

+86 13810480728

Tiertime 5 star review on 11th April 2024

Tiertime 5 star review on 29th December 2023

D Kautz

Tiertime 5 star review on 8th February 2023

Tiertime 5 star review on 26th October 2022

C Heimerl

Tiertime 5 star review on 23rd February 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They promised an open source version of Cetus2, this was for me one of the most important selling points and made me join the kick-starter. Now they decided to abandon the open-source version of the product.! I'm very disappointed.”

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Posted 1 year ago

“Suggested something I already did and hasn't been help since.”

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Posted 2 years ago

“An 8 day delay to say try unplugging it. Then I need to be a service tech to fix a 30 day old printer Finally I should send it 1400 miles, at my own cost, to be fixed.”

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Posted 2 years ago

“Would not recommend”

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Posted 3 years ago

“Filament run out should have been addressed on the Cetus and UP mini2 by now. Come on Tiertime be the market leader as you are normally.”

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Posted 3 years ago

“Did not solve the problem due to poor work in your factory and customer service refused to send replacement screws that were never installed in my filament runout detector. Also have not responded in a month to a request as to the size and type of screws needed.”

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Posted 3 years ago

“They even know Customer Rights! The manual is entirely wrong, and the support is useless! Thankfully I didn't buy that ***** on Tiertime Shop. I bought it from another reputable store, which knows the Customer Rights and agrees of doing the return and the refund. DO NOT BUY ANYTHING FROM TIERTIME!”

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Posted 3 years ago

“Bad support; Bad product;”

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Posted 3 years ago

“Not helping at all.”

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Posted 3 years ago

“I have the manual, checked you tube, user groups, fb. Following it doesn't fix problem.”

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Posted 4 years ago

“Aucun échange en français.”

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Posted 4 years ago

“I suspect the issue is due to a recent software update by tier time and there is a reluctance to admit it. Please amend and reissue software update so not to introduce A malfunction. My VGA has been tested and is operational.”

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Posted 4 years ago

“Josh, You are are not very serious. You are sending me a CPU that has completely different hole pattern (see gold looking holes) and I cannot use. I am asking you if the MK2 standard and the MK2 extended has the same CPU and you cannot answer??? THAT IS COMPLETELY UNACCEPTABLE. MY MACHINE HAS BEEN DOWN FOR MORE THAN 5 MONTHS AND YOU CANNO0T HELP. I PURCHASED 3 ADDITIONAL CPUS AND YOU CANNOT TELL ME WHY IT IS CLANKING??? DOD YOU SELL ME EXTENDED CPU INSTEAD OF STANDARD?? GIVE ME THE ADDRESS OF THE STORE WH CAN FIX MY MACHINE IN THE USA OR GIVE HALF PRICE ON A NEW ONE, OR I WILL CALL MY LAWYER AND POST NEGATIVE REVIEWS OF YOUR CUSTOMER SERVICE.”

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Posted 4 years ago

“Extremely slow, while requesting for online support. Super slow email reply ,takes days to receive one reply.”

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Posted 4 years ago

“Appalling as usual, the wrong part took one month to arrive.”

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Posted 4 years ago

“I ordered the Up Flex 140 print board, and the adhesive was placed on the wrong side of the perf-board.”

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Posted 5 years ago

“no reaction for 2 days”

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Posted 5 years ago

“REFER to ticket # 13867 Still waiting for fully complete and functional g-code file for Cetus3D MK3 as advertised! - Do not refer me to some forum etc... - simply provide 1 or more Tiertime generated g-code files for Cetus3d mk3. The primary reason for requiring g-code would be to attempt to correct a long standing 'clicking issue' when printing via rafts on Cetus3D via UP Studio... refer to previous ticket # 13827 and search via google.”

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Posted 5 years ago

“Still no solution for my problem. Calibration with extension board is not working. Please watch video attached to my support request. Thanks!”

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Posted 5 years ago

“For details refer to conversation transcript: ================================== Tech support was unable to supply filament feed fix and unable to provide g-code support for Cetus3d MK3. There are NO COMPLETE FUNCTIONAL g-code files available for Cetus3D MK3 - I believe TIERTIME is false advertising!”

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Posted 5 years ago

Tiertime is rated 4.8 based on 1,710 reviews