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Titan Ramps Reviews

4.0 Rating 1,487 Reviews
75 %
of reviewers recommend Titan Ramps
4.0
Based on 1,487 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
Greater than 84%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Titan Ramps Reviews
Visit Website

Phone:

800-605-7555

Email:

info@titanramps.com

Location:

3839 Forest Hill Irene Rd, Suite 100
Memphis
38125

Write Your review

Titan Ramps 5 star review on 12th October 2023
Daniel Masera
Titan Ramps 4 star review on 1st July 2023
Eric Anglea
Titan Ramps 5 star review on 29th June 2023
Jon Cornell
Titan Ramps 5 star review on 11th June 2023
Phillip Hodges
Titan Ramps 5 star review on 6th June 2023
Paul Kinney
Titan Ramps 4 star review on 14th May 2023
Samuel Adams
Titan Ramps 5 star review on 25th February 2023
Jamey Landry
103
Anonymous
Anonymous  // 01/01/2019
Service delivery was good. It says to do a rater on customer service. I haven't spoke to know one. I order it on line
Helpful Report
Posted 2 years ago
Hello! Thank you for the positive feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
Posted 2 years ago
Item delivered box was ripped and taped all over. No assembly instructions were included. Parts in box were damaged. Called right when we received item and several times after and no response to about problem and all was said fill out warranty in which we did. The never heard back fro anyone.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titanramps.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanramps.com if you require additional assistance.
Posted 2 years ago
ramps solid but still was still too steep. height for shed was 6" but my zero turn still damage my metal threshold because of the incline
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titanramps.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanramps.com if you require additional assistance.
Posted 2 years ago
Ramp has 2 areas that are dented & paint scratch. Directions difficult to understand with one section completely unreadable
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you received was dented. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. Please reach us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
The rack was delivered with both ends of the box completely torn and the exposing the black metal. I put the rack together yesterday and all parts were still in box, but the exposed metal areas already have scratches on them. Rack is solid and will eventually continue to get worn in, but it's nice when you buy something new and it looks new in the beginning. I also wish it had some sort of grip on the tracks.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If there are any severe damages to the item that affect its functionality, feel free to reach out. You can contact us at info@titanbrands.com if you require additional assistance.
Posted 2 years ago
Ordering and delivery was fast. Disappointed to learn on the application requested for a return, if returning, you pay return shipping (which is expected) but also pay a $40 restocking fee. So we will just keep our item and donate it instead.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We appreciate your feedback and if you need assistance in the future, feel free to contact us at info@titanramps.com.
Posted 2 years ago
The ramp appears sturdy, however, has way too much bend in the middle. It would be nice to have some kind of fold down support. Plus, the ramp slides forward at times; worried it may slide off the threshold while I am on it.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titanramps.com/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanramps.com if you require additional assistance.
Posted 2 years ago
While the product is well made, the schematic for assembly rates no higher than a single or at best a double star. Enlarging it also does not help. In particular, I refer to the identification of the bolts as not all customers appreciate the differences between size numbers and the actual bolts. Further, not all locations for bolts are shown or reflected on the diagram.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies for any confusion on the diagram. To avoid customer confusion, we will absolutely consider your suggestions to improve the manuals/diagrams for our products. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanbrands.com if you require further assistance.
Posted 2 years ago
The 10’ ramp was easy to set up. However, there was a lot of deflection and I needed to install supports under it
Helpful Report
Posted 2 years ago
Hello! Thank you for the feedback regarding your entire experience! Here at Titan, we pride ourselves on positive customer experiences from purchase to delivery so we are overjoyed with this feedback. We hope to be able to serve you again!
Posted 2 years ago
Expensive and cheaply made. The straps are garbage. Do the ramps work yes but flimsy.
Helpful Report
Posted 2 years ago
Hello, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titanramps.com/return-policy.html. Please email us at info@titanramps.com if you require further assistance.
Posted 2 years ago
I can only give 3 stars since I have not gotten to use the ATV stand yet. As for shipment and assembly. The shipping was fine no issues. As for assembly, I’m glad I have extensive mechanical background. The instructions you get online are worthless. It’s better to use the picture. The hardware that was sent should be different, since the product folds all the bolts should have a length of non-threaded shank. So you don’t over tighten and the bolts should be a little longer. There also needs to be enough flat washers and lock washer for everything. That being said. It’s sturdy and light weight. Doesn’t fold up the beat but good enough. I will update after using.
Helpful Report
Posted 2 years ago
Hello! We are so happy you are pleased with your order. Titan strives to create great experiences and we are glad that this interaction was no exception. As for the assembly, you may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. We hope to be able to serve you again!
Posted 2 years ago
Ramp is sturdy. Perfect size. However I’ma little disappointed. The way our porch was built the holes to mount it to were not in the right place. We had to drill new holes farther back in order for it to secure to the pitch so safety wasn’t an issue. The second thing, which irritated me more than anything, the railings are absolutely disgustingly ugly. I know ramps aren’t supposed to be beautiful but when it’s going on a residential front yard you would think the sautering would be disguised a bit. I’m going to have to find some type of spray paint to paint it with to hide all of the ugliness. It would be nice if the railings came with a choice of painted or not and different color choices. Other than that it works perfect for us.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-7555 and press option 5 for Product Support; or, email us at info@titanramps.com if you require further assistance.
Posted 2 years ago
for a 2017 honda rancher installation was horrible I am liking the front rack once I finally got it to go on. but I had such trouble with the front basket I haven't even tried the back basket yet. the quality of the basket seems to be fine though the only problem I've had was installation
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. We pride ourselves on providing high-quality products. You may call 1-800-605-7555 and press option 5 for Product Support; or, email us at info@titanramps.com if you require further assistance.
Posted 2 years ago
Boxes came damaged, I've only used them for 700 lb quad and they flex quite a bit. I have a razor I will try them on but I do not believe they can support it. One ramp was bent and one runner was damaged.
Helpful Report
Posted 2 years ago
Thank you for sharing your feedback. We apologize for the inconvenience this has caused you. I see that you have had contact with one of our Customer Service Representatives who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanramps.com and we will be more than happy to assist you.
Posted 2 years ago
Unexplained delay in shipping was disappointing. Box was missing 1 set of brackets to attach the railing. Please send me a set of railing brackets.
Helpful Report
Posted 2 years ago
Hello. Thank you for your feedback! I see that you have had contact with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanbrands.com and we will be more than happy to assist you.
Posted 2 years ago
Packaging is terrible. The first one arrived missing major parts and hardware with a completely destroyed cardboard box. The replacement (which took a month to get) arrived with a completely destroyed cardboard box missing some of the hardware (nuts, bolts, washers). I was able to obtain the needed hardware locally.
Helpful Report
Posted 2 years ago
It'll do the job. If your looking for a cheep why to transport. Didn't come with instructions. Has no pin for the tailgate. Bounces alot. Had to drive slow, due to the bouncing.
Helpful Report
Posted 2 years ago
The information emailed regarding the shipping status was incorrect. When we phoned Titan to obtain clarification, the person who answered was not helpful and seemed disinterested. The ramp arrived with numerous scratches, stains, and several broken components in the chain and pin mechanisms to be used when the ramp is folded.
Helpful Report
Posted 2 years ago
Disability makes hard get in and out of house Live in city and there is no room to put up a ramp. Got this on a Black Friday sale. It is still to heavy and blucky for me to handle. And it still short of getting me into house it gets me to top step
Helpful Report
Posted 2 years ago
Second deer hoist box was very damaged. Its a Christmas gift so have not opened the box yet but parts are protruding from the box and its scratches (not a deal breaker but sucks just the same)
Helpful Report
Posted 2 years ago
Titan Ramps is rated 4.0 based on 1,487 reviews