Titan AV Reviews

Name: Titan AV
Address: 244 Earnshaw Road, Northgate, Queensland
Rating: 4.80

4.8 Rating 1,325 Reviews

96 %

of reviewers recommend Titan AV

4.8

Based on 1,325 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Titan AV:

We are Titan AV. Our solutions help Event Producers, AV Installers, and DIYers to set up and bump out with no costly hiccups.

We’re focused on bettering our people and products. Whether that’s through our recycling, manufacturing, or safety initiatives, our collective goal is to grow responsibly. Which is why we put our products through some of the most rigorous tests imaginable. We break it so you don’t!

We design products to solve problems, look good, save time and live tough. We examine every material and detail, so anytime you set up with Titan AV you can rest assured it won’t let you down. Set ups without the hiccups!

Visit Website

Phone:

07 3423 3463

Email:

sales@titanav.co

Location:

244 Earnshaw Road,
Northgate
Queensland
4013

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Titan AV 4 star review on 24th April 2024

Anonymous

Titan AV 5 star review on 1st November 2023

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Titan AV 5 star review on 18th October 2023

Alex K

Titan AV 5 star review on 18th July 2023

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really disappointed with the standard for of the CAT6 Mechs in the patch board. Very brittle. Apart from that extremely happy with all other purchases.”

Helpful Report

“The bracket doesn't fit my 42' tv”

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“Its difficult to write a review when I have not got the goods!!!”

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“Hey guys, the phone service was great and very helpful, however the trusses that I bought - some of the holes in the spigots that the pins go into, are too small and get jammed. Therefore I cannot get them back to 1m lengths as the pins are jammed into the locks. It is too much of a mission for me to get to your warehouse to swap them all over but just thought you should know.”

Helpful Report

Hi Brittany, Thanks for leaving feedback. Mini truss is intended for rigging use and is a rigid structure. All the parts fit together very tightly and because of this you will need to use a hammer to assemble and disassemble the product. Should you continue to have issues please contact sales@vfmgroup.com.au and we can assist you further. Regards, VFM Group

“Arrived quick enough but faulty packaging resulted in mounting section being crushed and bent in transit. I bent it back into shape with pliers and has only affected function a small amout.”

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“The item was perfect but the delivery from Fastway was appalling. They did not deliver the package but left a card in the letterbox. It took 3 days to locate where they had delivered the package”

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“Honestly dont know as I havnt seen anything yet was supposed to be here last Friday. I dont hold you responsable for Australia Post”

Helpful Report

“Still waiting for the truss to arrive. This is inspire of the 5 to 7 day guarantee! Rick said the truss was picked up on Friday 22nd. The freight company says it was picked up on Monday 25th,scanned in on Tuesday 26th and departed for Adelaide on Wednesday 27th. Very dissatisfied at this point as I required the gear for a show on the 30th! 10 days and counting. Still no delivery and had to hire truss for the weekend show! Losing money! Not happy.”

Helpful Report

Hi Ben, Thank you for taking the time to leave us a review. Sorry to hear you are not satisfied. We note your order has been delivered. Unfortunately, we do not guarantee delivery time frames as all freight and couriers are third party companies and we do not have any control over the service they provide. Your order was placed/paid after 12pm on Friday 22/03/19. We booked in your freight immediately after receiving confirmation and called Northline for collection. Northline does not guarantee same day collection unless booked before 12pm. Rick did make you aware of this and that we would do our best to get it booked in straight away, which we did. Unfortunately Australia is vast and adequate time does need to be given ahead of deadlines to allow for delays beyond our control. Regards, VFM

Titan AV is rated 4.8 based on 1,325 reviews