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TJ Hughes Reviews

3.5 Rating 711 Reviews

59 %

of reviewers recommend TJ Hughes

Company Reviews

Product Reviews

3.5

Based on 711 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

TJ Hughes 1 star review on 2nd October 2022

TJ Hughes 1 star review on 17th August 2022

TJ Hughes 1 star review on 24th February 2021

TJ Hughes 1 star review on 24th February 2021

TJ Hughes 1 star review on 8th August 2017

TJ Hughes 1 star review on 8th August 2017

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There should be an option to leave zero stars for this site! Ordered a pair of curtains over a week ago and haven't even had an email to say that they've been despatched. Tried emailing with no response, tried ringing the customer services only to realise that the number no longer exists. Actually disgusted with this website and it looks like £60 has gone down the drain. DO NOT ORDER FROM THIS WEBSITE!!!!”

Posted 5 years ago

“Terrible shop - awful staff and management. Treated me with disdain and lost about £600 of my custom as that is what it cost to refurbish my new house. I was going to kit my new abode with everything from this shop but, owing to my experiences, I spent nothing there and purchased all I needed from elsewhere. My advice to any shopper is never even visit this place. There are plenty of other shops offering a much better range of products at better prices and with friendlier staff.”

Posted 5 years ago

“Orders product in the 19th December. Credit card been debited but no delivery and it’s the 5th December. After 4 emails and I tweet - no response whatsoever. I do not recommend purchasing from this company at all given my experience.”

Posted 5 years ago

“I bought a cordless Russell Hobbs vacuum cleaner in September 2018. After a couple of month it stopped working so I contacted TH Hughes who told me that the hoover was 12 months old therefore could not do anything about it. I contacted them again to confirm the hoover was only purchased 2 months ago and not 12 but I had no reply since. If anyone could help me, it will be much appreciated. I would like a full refund and I am happy to return the product. I would also not recommend this product, it looks like a toy, it is very flimsy, it has no power suction, basically that is probably the worse purchase I have made for a while. (russell-hobbs-rhhs2201-22-2v-turbo-lite-3-in-1-cordless-pole-handheld-stick-vacuum-cleaner)”

Posted 5 years ago

“Me and my husband came into the TJ Hughes store in London Road Liverpool and bought a vax carpet cleaner it was reduced in price and had been on display we saw the store manager Ian who assured us everything was in the box at time of purchase when we got it home there was no washing tool i went on line and orderd one which we have now recived then my husband realised the hose was the wrong one and didnt fit as we purchased this item the Saturday before christmas we couldn't get back to store again before christmas I was fuming tried phoning no answer couldn't get back to store till day after boxing day staff were not very helpful I asked if someone could help me carry the vax from the car which was round the corner thought that was the least they could of done there response was there not allowed to as there not insured what a joke again no help I had to carry it to the loading bay at the back of the shop first then go back into store before they reluctantly gave me a refund and conveniently the store manager Ian was off I was told he was in the next day and would ring me which he didn't I have my own business so as a manager I would never ever treat customers the way I have been treated no mention of parking fee or the part we've orderd and paid for will never shop here again if TJ Hughes keeps this up they will have no customers left”

Posted 5 years ago

“I purchased a watch back in december 2016 sent it back due to it being faulty and never received my £81 back .”

Posted 5 years ago

“I agree with the previous reviewer. I placed an order on the 16th December for Ladies underwear for my Mum. Order details stated would be delivery in time for Christmas and I would receive email notification when order dispatched. I have yet to receive any emails relating to my order so i don't expect it will be delivered by Christmas. I too have had to purchase alternative items today. I emailed the online Customer Services team but have not even received an acknowledgement. If this is how TJ Hughes operates their business I don't expect it will be long before they disappear from the high St again!!”

Posted 5 years ago

“Took a trip into t j Hughes today. To buy a garden owl to cheer up my parents after my mum lost her sister recently to cancer. Got to shop seen owl reduced from £24.99 to £19.99. Thought cool result a wee saving and my wee mum would be happy. Got to till to pay for owl and got told the owl price is £24.99. And even although the tag was stamped reduced at £19.99 they staff refused to let it be sold. We asked to speak to the manager Donna and then she accused us of meddling with the tag. But how impossible is it to look for a sticker that states £24.99 reduced to £19.99 and then when u scan it. It is still going through the till as an owl. We have pictures of this owl with the reduced ticket. Totally disgusted at our service and the accusations we got accused of today. I’m wondering why this store is still opened for business.”

Posted 5 years ago

“Ordered six items received only three but still paid for six, I have phoned (impossible to get anyone to speak), emailed (no reply) written (no reply). Reading some previous reviews I am obviously not the only one who has been ripped off! I find it atrocious that they can't be bothered to reply to people. I am still pursuing this but not holding out much hope, certainly will never order from them again.”

Posted 5 years ago

“Got tracking had a day on phone to try and tracking got no wear then gone 10pm got email from them saying it's not sent out don't buy of line with theas crap servis”

Posted 5 years ago

“Had my money no item I ordered of theas rang n rang no one on thear phones left my number for them to ring me nothing no wounder they went out busses the sooner it happens again the better taking to court to get money back do not buy of thease”

Posted 5 years ago

“Do not use I am £49.99 out of pocket for items I never recieved. They should be closed down look at all the other poor reviews. They won't reply to any emails.”

Posted 5 years ago

“Ordered egg chairs on the 5th of May and it is now 24th May and still waiting for the items !! they DO not reply to any emails leave you hanging on the phone !! still no answers from anyone this is a terrible service and nobody seems to care !! but they are quick to take your money I would advise anyone to think again ..... before ordering off this website.”

Posted 5 years ago

“item never arrived, keep getting emails asking for more information on my address that i keep supplying, but they send me the emails back again and no product. i'm now on hold for their customer service department and have apparently been first in the queue for 30 minutes. appalling.”

Posted 5 years ago

“I bought a lip gloss from Liverpool store and as soon as I open to apply, I could smell the product had "gone off" and I knew it would make me feel sick if I wear such a thing. So I went to back the store and asked for a refund as it was unwearable, the lady at the customer service told me that there's nothing wrong with the product, the smell comes from those ingredients (which obviously doesn't as if it was not gone off it should smell pleasant to apply on lips) therefore I wasn't entitled for a refund. So I just spent my money on something I cannot even wear. I wouldn't shop at TJ Hughes again.”

Posted 6 years ago

“Just visited your Liverpool store and it was freezing. How the staff work there is a miracle. There were a couple of electric heaters which were a fire and injury risk. Health and safety would have a field day. They were just the right height for a child to touch them. The goods inside were cheap and shabby. Hardly any people were in there and they were all sympathising with the staff at having to work in such a cold building. This building is a danger to staff and customers!”

Posted 6 years ago

“Thank you for your comments regarding your recent visit to our Liverpool store. We can understand your concerns regarding this matter and we thank you for bringing this to our attention. The safety and wellbeing of our staff and customers are of paramount importance and rest assured this is now being looked into with our Head of Stores to investigate further.

Posted 6 years ago

“I was very pleased to have found an item I had previously seen in T J Hughes Maidstone branch but it was out of stock in the Kingsize option. I placed AND paid for the Duvet Set online on Saturday 25 November 2017. I received an order confirmation email thanking me for my order, quoting the relevant order number, and also stating that the item stock was fulfilled by Liverpool (71) and payment including delivery charge had been made via Debit card. . Four days later I then received an "Order Cancellation" email. This email has no details of any proposal to refund the payment I made when the order was placed. Also no reason had been given for their cancellation of my order. If the item was "Out Of Stock" when the order was placed surely her payment would have been declined, and also why would it show on the order confirmation email as "Stock Fulfilled By: Liverpool (71) ? . If there was a problem with my order surely, having given my home phone number, it would have been good manners to "pick up the phone" to give their reasons for not fulfilling my order, and also explain their proposal to effect a refund of the money paid. . My husband had to track down the CEO of T J Hughes and send an email to her asking for a refund of my online payment. The reply received eventually was very poor and did nothing to explain why their online order system took payment for an item which was said to be "not in stock",. It also told me I had to wait 5 days to receive my refund. . If anyone reading this also needs to get in touch with her the email address is anil.juneja at tjhughes.co.uk 0151 2078805 . I will never buy anything from T J Hughes ever again. .”

Posted 6 years ago

“To all consumers considering using this company please please avoid at all costs. We ordered x2 items online that were for our children. Payment was taken immediatly and item has not been recieved after 3 weeks. We have been phobed off time after time by them saying its the post services fault. And they cant even probide us with the tracking number for it. We are still trying to get our money back as have bought the items again from a professional company as we have accepted we will never recieve our payed for items. We are now going to report all our phone conversations to trading standards as we would hate any other consumer to go though what we have and even if we can prevent just one more person being ripped off ots a small consalation to us.”

Posted 6 years ago

“Very disappointing. Ordered 7 items received 3. Others cancelled due to lack of stock despite one of the items showing as in stock even now. One of the 3 items is faulty and I expect they will refund rather than replace meaning I'll have paid postage on 2 items and wouldn't have bothered. I queried cancellation of the item showing as in stock and they said it was due to stock replenishment issues. I think it's because they despatched the other items separately and didn't want the expense of sending out the inexpensive items on their own. The emails received were lacking. For example one said awaiting stock hence partial despatch and then another said the rest of the order had been cancelled but had no further information. They really misunderstand the online market. People expect better now and spend lots of time browsing and deciding whether to submit an order and the make up of the order. If you're ordering presents you don't want half the things suddenly being cancelled. Therefore I do not intend to waste any more time ordering from this company who need to realise it takes a bit more organisation to transfer a high street business into an online one.”

Posted 6 years ago

“My order was delivered to me in a very badly damaged box which was full of broken glass. I emailed and called customer services right away. I have since emailed another 5 times and called numerous times over the last 7 days and still no response. Very bad customer experience, I will continue to chase until resolved.”

Posted 6 years ago

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TJ Hughes is rated 3.5 based on 711 reviews