TJ Hughes Reviews

Name: TJ Hughes
Address: Hughes House London Road, Liverpool
Rating: 3.50

3.5 Rating 711 Reviews

59 %

of reviewers recommend TJ Hughes

3.5

Based on 711 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat

Visit Website

Phone:

06865192

Location:

Hughes House London Road
Liverpool
L3 8JA

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TJ Hughes 1 star review on 2nd October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered vacuum cleaner online , it arrived in a box in a sealed bag ,on opening the bag found the box to be in a bit of a state , it had been opened before tools and guide removed from plastic sleeves , and the cleaner hose missing , there was also dirty white towel, in the box ,tried to contact Hughes but the don't accept phone calls for web purchases , I have sent 3 emails with no reply”

Helpful Report

Posted 7 years ago

“Your web site is rubbish I tried to get Roman ladies clothes on here and was unable to access it when looking and typing in a item it comes up with something entirely the opposite to what I typed in”

Helpful Report

Posted 7 years ago

“Very poor service. Made me wait 25 min to find out if the discount price was on offer or not as after scan price states as original. And in the end th manager refused to to sell the item as she said it's the last one and she's unsure on price.”

Helpful Report

Posted 7 years ago

“Someone order a hoover in my name when I email your customers services I got no where”

Helpful Report

Posted 7 years ago

Thank you for contacting us. Your email has been received and we have sent a returns label in the post so we can have the item back from you and issue a refund. We hope this is a satisfactory result to your complaint.

Posted 7 years ago

“Ordered a pair of joggers that they managed to leave the tag on, looked for a customer service contact number to then find after being on hold for 20 mins the call was charging me a ridiculous price. So now I have a huge phone bill, and a pair of joggers with a nice, big piece of metal stuck to them! Definitely wont order from them ever again.”

Helpful Report

Posted 7 years ago

Thank you for your email. Please contact our web enquiries team where we can have the tag removed for you and please send us in a copy of your phone bill so we can have those costs reimbursed to you. Please accept our apologies and thank you for your feedback. Your feedback will be used to improve the despatch standards of products

Posted 7 years ago

“Where do I start??? I purchased 2 packs of the Silentnight 4pk Ultrabounce pillows in-store at £12.99 per pack from the Middlesbrough branch today, only to find out they are only £9.99 on their website! I tried (& failed), miserably to contact the store & was on hold for 3/4's of an hour say "your call is very important & I'm 1st in the Q".......Yer right!! Gave up & contacted Head Office & spoke to a lady there & explained the problem that the staff at the M'bro store haven't been trained in "How to answer a phone", there as I've been hanging on for nearly an hour with no response from the store! I then explained the price cock-up & was assured someone would contact me straight away. nearly 3 hours later, I get's a phone call from the M'bro branch & was given the excuse that the prices online & cheaper than they are in-store because of overheads & to sort it, return the one's I bought for a refund. Then order them online to get them at the cheaper price & do a "Click & Collect". All well n good doing this, but I'm Disabled & can't get about too good & this method would be a lot of hassle! And, why wasn't this mentioned to me by the lady at Head Office when I was speaking to her?? Can you smell that?? It's called B/S, & it stinks!! She even had the cheek to keep butting in whilst you tried (& failed again!), to explain the situation & it just ended up as a "Take it or leave it" situation to be honest. Very un-professional service in your M'bro store & with a VERY lacks attitude to be honest. Don't think I'll be popping in there again once this is sorted. Seems a shame, as some good stuff in there, it's just the staff's lack of umpfh.”

TJ Hughes 1 star review on 2nd February 2017

Helpful Report

Posted 7 years ago

Thank you for contacting us. Unfortunately the price on the website was incorrect and has now been amended by our web team to the correct price of £12.99. In regards to the difficulty you had in contacting the Middlesborough store, this will be fed back to them and addressed internally. May I take this opportunity to thank you for taking the time to write to us and apologise for any inconvenience caused

Posted 7 years ago

“I bought a Binatone SM 800 mobile phone in December as a Christmas gift. My Husband cannot use it as the buttons are so small he mis keys all the time. The phone does not turn to give a larger keypad. He is really disappointed with the phone because it was a gift from me. It is advertised as an easy starter phone but I also struggle to use it. We have yet to retrieve a voicemail.”

Helpful Report

Posted 7 years ago

“I order a tv , then receive an email telling me it has been dispatched to store , from Liverpool to Manchester , 4 days later contact store ,they don't have it , so contact t j hughes , told it can take 7 days to travel from Liverpool to Manchester ..what's it doing walking .. even sports direct aren't this bad , so I will give it one more day then cancel , although I expect that will take longer , just wished I had read the reviews before I ordered , will never buy from t j hughes again all for the sake of £10 off should have used curry I would have had it the next day ... READ THE REVIEWS THEN DON'T THINK ... JUST AVOID T J HUGHES”

Helpful Report

Posted 7 years ago

Hi Charlie, Thank you so much for your feedback. I've spoken to my colleague who tells me that she has responded to your email to us regarding this matter, and is dealing with this for you. Any further queries do please let us know if we can help. Kind Regards, TJ Hughes.

Posted 7 years ago

“Worst experience buying online ever!!! Item did not turn up 3 weeks after purchase and didn't even receive refund until nearly a further two weeks after due to an "error". Will never order anything from TJ Hughes again!!!!!!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us. We are sorry to hear you experienced difficulties when using our online service. Upon review we can see the order was sent from our warehouse the day after the purchase. We appreciate that it is frustrating that the order appears to have gone missing in transit but I can confirm that the order was fully refunded on: 30th December 2016. Should you require further assistance please contact our Customer Service Team. Kind regards, TJ Hughes

Posted 7 years ago

“On the 9th of December I ordered and payed online for an electric heater via click and collect , I received an email few days later informing me my purchase had been dispatched to store, looking good so far, a few days later I thought I go look for an update and tracking details , no emails, few days later still no email , decided get in touch with customer service , was informed that it would be chased up , emails back and forward with still no joy , was offered a refund and I said I've waited this long so it can't be much longer , received a final email on the 3rd of Jan saying sorry they have to refund me and I would just have to go into store and buy one as they can't reorder for me !! Firstly on previous emails I told them I wasn't long after an op and on two crutches hence reason for not going in to store and secondly when I went into home page to check stock , hey ho !! Out of stock , so what do we do ? Reorder online !! I don't think so , NEVER AGAIN ,ps,it's 6th Jan still no refund yet ,, Myra”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us. We are sorry to hear you experienced difficulties in using our Click and Collect service. The items that are bought under this service are sent from our warehouse directly to the stores to ensure that the stores are not overstocked. We appreciate that it is frustrating that the order appears to have gone missing in transit but I can confirm that the order was fully refunded on: 30th December 2016 at 8:53 am. Should you require further assistance please contact our Customer Service Team. Kind regards, TJ Hughes

Posted 7 years ago

“First order made and I was sent the wrong item leaving me with the inconvenience of returning it and getting the item I did order from another retailer. Wont be ordering again!”

Helpful Report

Posted 7 years ago

Thank you for taking the time to write your review and providing us with feedback that we can review to improve our service. Please allow us to apologise that you received the incorrect item - this will be a matter that we will look into to ensure labelling is correct in our dispatch warehouse. We hope this matter has not deterred you from shopping with us in the future. Kind regards, TJ Hughes

Posted 7 years ago

“AWFUL - NEVER ORDER AGAIN - ITEMS OUT OF STOCK EVEN THOUGH PAYMENT TAKEN FROM MY ACCOUNT ! SOME OF THE GOODS ARRIVED AFTER NUMEROUS EMAILS ! ORDERED T SHIRT TURNED UP ON A HANGER BUT CRUMPLED UP IN THE BOTTOM OF THE PARCEL, DIRTY MARKS ALL OVER IT !”

Helpful Report

Posted 7 years ago

Thank you for taking the time to write your review and for the feedback you have provided. We would like to take this opportunity to apologise for not fulfilling your complete order due to a stock replenishment issue. We will also investigate this is an issue with the dispatch team to ensure more vigilance in the preparation of goods for delivery. We hope this has not deterred you from shopping with us in the future. Kind regards, TJ Hughes

Posted 7 years ago

“Emailed you about the state of a product I bought my daughter for Christmas. Have still not heard anything back!!! Very disappointed customer to say the least!”

Helpful Report

Posted 7 years ago

Hi Lucie - thank you for taking the time to write your review and for the feedback you have given. We have checked into your correspondence and can see that our Customer Service Team have replied to your email - Unfortunately upon looking at the e-mail address given on here and comparing - the incorrect email address was input on our "contact us" form resulting in you not receiving the reply. We will look to send you another response with the email address provided on here and hope this clears this matter up. Kind regards, TJ Hughes

Posted 7 years ago

“Bought jukebox as gift for granddaughters christmas online in I/2 price black Friday sale After taking delivery days later it was advertised instore with a further £20 reduction, Emailed them politely asking for explanation Totally ignored my email so BEWARE”

Helpful Report

Posted 7 years ago

Thank you for taking the time to write a review on your recent purchase with us. If we refer to a products price and show what the previous selling price was, the item will have been offered for sale either in our larger stores or on our web site for that price for a period of 28 days out of the previous 6 months. We apologise for any inconvenience this may have caused you and that you have not since received a reply directly prior to this. Kind regards, TJ Hughes

Posted 7 years ago

“Long wait for delivery and I wanted Items before Christmas. I was given three delivery dates the last being 23 December and Items did not arrive on that date. I contacted to complain but no apology or explanation given just another email giving a date after Christmas. I accepted this late delivery and got as far as hanging the first pair of curtains. One curtain was at least 3cm longer than another and the lining on a second curtain was visibly hanging below the bottom hem line. I arranged to return the curtains personally to TJ Hughes Triumph Way Depot and did this at 12.00 on 29 December. I am currently awaiting a full refund. This is the worst on-line ordering and delivery service I have ever experienced and the goods were of a very poor standard obviously made in a factory without any quality controls. Never Again!”

Helpful Report

Posted 7 years ago

Hi John, Thank you for taking the time to write your review and providing us with feedback that we can use to improve our service. We have looked into your order and can see that the goods were delivered on 23/12/16 as advised by yourself to the Customer Service team on 24/12/16. The Team were advised that the items were faulty to which you were offered the free collection processes that could be used to facilitate the refund you requested. We can see that you advised that you wanted to return the goods yourself directly and are currently in the position waiting the refund to be transferred into your account. We sincerely apologise that you have had to endure the delays of our couriers and hope that this does not deter you permanently from shopping with us. Kind regards, TJ Hughes

Posted 7 years ago

“I purchased Davidoff Cool Water EDT and double checked via the product photo that it was indeed an EDT spray. It arrived after almost 2 weeks and was the cheap Aftershave Splash (non-spray). I have incredibly upset as it wasn't the item I wanted and was too embarrassed to give it as a present. After a delayed response from Customer 'Service' I was told I had got what I had ordered. It took days and numerous emails where I literally had to bullet point the ways in which it was mis-sold for T J Hughes to admit their error and offer me a £5 store credit (I will probably never use), they offered to send me the correct item once they were in receipt of the incorrect one. Far too much hassle to find someone with a printer/get it posted and the event i purchased it for had passed.”

Helpful Report

Posted 7 years ago

Hi Shelley, Thank you for taking the time to write a review, we are sorry to hear you received the incorrect item and we apologise for the level of Customer Service you received and we will be reviewing the situation to improve upon for future circumstances. It is unfortunate that we have lost your custom, and we hope this will not have deterred you indefinitely. Kind regards, TJ Hughes

Posted 7 years ago

“Ordered my items online before Christmas, after it said on the website last day to order for it to be delivered for Christmas. So I ordered my items, received the confirmation and email then a further update email to say that my order had been dispatched to the store, which was on the 17th December. However, I still haven't received my items and has no other email since!”

Helpful Report

Posted 7 years ago

Hi Lauren, Thank you for taking the time to write your review. We have checked on our system and can see that the order was placed on 15/12/16 as a click and collect - the item has been waiting in our St.Helens store ready for you to collect since the 20/12/16 when a "ready for collection" email was sent. We do apologise if this email has not reached you - and we're happy to look to resolve this if you contact us on: webenquiries@tjhughes.co.uk if you since havent been to pick up the items. Kind regards, TJ Hughes

Posted 7 years ago

“Hi, I am really not happy.. I have tried emailing and have not got a reply. My order WEB17745 says it is ready for collection I have been in store two times and had the same rude lady telling me my product is not in store. I ordered this for a Christmas present and for some reason "it's not in store" even though I've had confirmation. I would like a refund immediately as I will not be going back into town and paying for parking another time to try and collect this and get the same rude lady. Thank you”

Helpful Report

Posted 7 years ago

Hi Saffron,Thank you for taking the time to write your review and providing us with feedback that we can review to improve our service. We have reviewed your order and can see that a confirmation e-mail that your order is in store has been sent so we do apologise if the member of staff has informed you that it hasn't. We will pass on your request for a full refund to our Customer Services team who will send you confirmation once this is complete. We apologise for any inconvenience this may have caused. Kind regards, TJ Hughes

Posted 7 years ago

“Not great at letting customer know were there parcel is. Ringing cost me a fortune for the phone to be put down or no one to answer. Will never buy from.here again.”

Helpful Report

Posted 7 years ago

Thank you for your review. Having checked your order we can see that the correspondence that we have recorded was replied to the next day with the relevant tracking information given. We have ensured that the item was delivered before Christmas - even though the order was placed after our "last day for guaranteed Christmas delivery" date. We have experienced a technical fault on our phone line - for which we apologise that you could not contact us in that format. We do hope this has not deterred you from shopping with us in the future. Kind regards, TJ Hughes

Posted 7 years ago

“Still waiting for the rest of my order to be delivered. Said on website all items in stock but still waiting for a delivery date, rubbish service. Aviod”

Helpful Report

Posted 7 years ago

Thank you for taking the time to review your recent purchase with us and we are disappointed to hear you have experienced a poor level of service. Unfortunately delivery over the Christmas period was extended to 14 days and after reviewing your order we can see the item was dispatched within 7 working days of placing the order - though we would like to apologise we didn’t get it dispatched much faster. Upon checking the relevant Tracking information we can see that the item was signed for on: 14 December 2016 at 01:34pm. If you require additional help with this matter – please contact our Customer Service team on: webenquiries@tjhughes.co.uk and they can assist you further. Kind regards, TJ Hughes

Posted 7 years ago

TJ Hughes is rated 3.5 based on 711 reviews