“My recent purchase from T J Hughes was very easy to purchase on line and was quickly delivered to store for collection I would definitely use this option for purchasing items again the staff were very friendly and helpful when I went to store to collect my items.”
Thank you for taking the time to review your purchase with us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase with us. We are pleased that you are happy with our service, and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase with us. We are pleased you are happy with our service, and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase with us, we are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us, we are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Hi Ann-Margaret. I regret that you have been given cause to contact us and I am sorry to of the delay to your delivery to store.
Customer service is extremely important to us. Please can you let us know what store this occurred in? Kind Regards, TJ Hughes.
“Brought a big audio item the staff were very helpful and took it to loading bay so we didnt have to carry it a long distance. A part was faulty we went back to store and they changed it straight away good customer service happy to help and went the extra mile. Well done TJ HUGHES BURY”
Hi John, Thank you for taking the time to review your recent purchase and service from us. We are pleased you are happy with the service and the help you received, and thank you for leaving such positive feedback. Kind Regards, TJ Hughes.
“I have used online system collecting my purchase via click and collect at my local store (oil filled radiator) collection point on top floor so this was hard. Returns is a nightmare can't return to store (yet reading terms and conditions you can return to some stores ) but not Newcastle .I have had to take to my local post office and pay £16:50 to return this is not my idea of a good service so will not be using TG Hughes again”
Hi Gladys, I regret that you have been given cause to contact us and I am sorry to learn of the poor customer service offered to you. Customer service is extremely important to us. Please can you contact us via our website to discuss the matter of the postage charge and we will look into this for you. Kind Regards, TJ Hughes.
Hi there, Please accept our apologies that your purchase was damaged. We do ask that if you receive damaged goods to contact us immediately and we can then look to replace for you. If you'd like to discuss further, do please let us know via the web enquiries page on our website. Kind Regards, TJ Hughes.
“I made an order on a "Michael Kors rose gold Parker watch",
I had to ring several times asking where my watch was as T J Hughes made a debit from my account For £126. I waited and waited for this watch but no success, when I rang again I was told the delivery address was unreadable by the post office !!.and was returned to you,
We find it very confusing as we looked at your web site every day expecting it to be put back on, can't help but think my be an employee decided to get the attractive offer of the watch :-(
We had one VERY disappointed grandaughter.”
Hi Sharon, Please accept my apology to both you and your granddaughter. Unfortunately we experienced a technical issue in regards to the problems with address labels. This has now been rectified and we foresee no future problems with this. I appreciate this was an inconvenience for you and sincerely apologise. We have put in systems internally to prevent this issue from occurring again. Thank you for your feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service, and have left such positive feedback. Kind Regards, TJ Hughes.
“I bought 2 blinds I waited longer than I was told it would be then when I finally got them both the poles off the blinds where bent in the middle plus there was a white stain down one of the blinds but as I have a child and my house is closely over looked I needed the blinds on my windows so I had to use them”
Hi Lisa, I'm sorry to hear of your experience with the blinds that you ordered. We would always ask customers if there is an issue with their goods when delivered to contact us immediately so that we can rectify this. Do please contact our web enquiries team on the TJ Hughes website who will be more than happy to look into this for you. Kind Regards, TJ Hughes.
“Took 24 days for items to arrive.....items arrived xmas eve, out of stock on one of the items money refunded after xmas...so many excuses, no one replies to emails it is always passed on to another person as where items were and promises to arrive...but took 24 days... wouldnt use again....I now know why most of there stores closed down”
Hi Rachel, Please accept our apologies for any inconvenience caused. Our Christmas period is as you can imagine, extremely busy, and we experienced a few issues with our deliveries which I'm happy to say have now been rectified. Again, please accept our apologies. If you have any further comments/queries about this order, do please contact us on our web enquiries page on the TJ Hughes website. Kind Regards, TJ Hughes
“Cheap quality aftershave. Delivery was a little slow but free and over xmas so didn't expect to be really quick overall very happy with the purchases and got a real bargain. Thankyou”
Thank you for taking the time to review your recent purchase from us. We are pleased you are happy with our service and have left such positive feedback. Kind Regards, TJ Hughes.
