Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

“Great products, quick service, great customer service, great prices”

Helpful Report

Posted 4 years ago

Good Afternoon, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“I recently ordered Jewellery to the valve of 391.97 pounds for my wedding anniversary which I paid for fully. I received an email to inform me my order was on it's way, however, when I called customer services, I was told that my order was on hold because I was been checked out by the fraud team to make sure I was the person who had made the order, therefore the jewellery would not reach on time for my anniversary, absolute ludicrous, I have never been so insulted. I have been married for 40 years and lived at my address for 39 years and for your company to suggest my order is possible fraudulent is outrageous, I am not a criminal. I have asked for a full refund and will never use your service again.”

Helpful Report

Posted 4 years ago

Dear Mrs. Johnston, Thank you for sharing your valuable feedback with us. As per our policies, we will verify our customer's card details with their address when they place their very first order above 100.00. This is a normal process for all our customers and will be done only once. As with all new customers, our system completes an automatic check, which includes a verification check that the address you supplied for billing matches that with the card. I apologise for any way in which we may have inconvenienced you, I have passed your comments over to the relevant department for further review. Please rest assured we will work on your feedback and try to further improve our services. Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Excellent service and delivery amazing jewellery fantastic diamonds”

Helpful Report

Posted 4 years ago

Dear Ms. John, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Great do deal with happy with service”

Helpful Report

Posted 4 years ago

Dear Mrs. Shaw, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Quick friendly service”

Helpful Report

Posted 4 years ago

Dear Miss Worrall, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“I always buy from tjc and the best part is that you can spread the payments over several months which makes it affordable for people who are on a tight budget. Top quality gems at rock bottom prices. Thanks TJC.”

Helpful Report

Posted 4 years ago

Dear Miss. Bibi, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Lovely earrings very pleased with them.”

Helpful Report

Posted 4 years ago

Good Afternoon, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Very satisfied”

Helpful Report

Posted 4 years ago

Dear Mrs. Mcelwee, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“What can I say but 🙌🙌🙌 Easy to view Easy to navigate Easy to buy 👏 So go look choose & buy 😉”

Helpful Report

Posted 4 years ago

Dear Mr. Ferguson, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“find some areas of tjc better than others......mostly happy with the jewellery i have purchased, but find some of the clothing very small fitting....”

Helpful Report

Posted 4 years ago

Dear Mrs. Shorthose, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Please rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Quick and efficient delivery”

Helpful Report

Posted 4 years ago

Dear Mrs. Cherry, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Very happy with tjc goods and service.”

Helpful Report

Posted 4 years ago

Dear Mr. Oneill, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Always good service”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“I found TJC easy to contact, the information was all there, it was quick which is what you want. Great Service, first time using and will use again.”

Helpful Report

Posted 4 years ago

Dear Mrs. Lanham, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“It's very good value.”

Helpful Report

Posted 4 years ago

Good Afternoon, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“The service and product has been amazing I’m over the moon with what I have received”

Helpful Report

Posted 4 years ago

Dear Mr. Webb, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“I was very very disapointed this morning not directly with tjc .My putchsse from tjc eas left behind a bin apparantly it was delivered yesterday. the only reason I knew it was there cos I phoned tjc this morning to.see where my item was .The customer service operator said in there computer it was down as delivered yesterday .When I went to check outside my door the parcel.was stuffed behind a bin..There was no.note through my door informing me that the parcel.was delivered yesterday. Amy parcel. Could have been taken and I would not have known. TJC need to.inform.the courier ervices to either leave the parcel.with a neighbour or re deliver on an agreed day and time. I had no knowledge of when my oarcel.was going to be delivered. If I had I could have arranged to.be st home Please have a word with your couriers as this incident highlights issues that should never happen”

Helpful Report

Posted 4 years ago

Dear Mr. Mcentee, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced and I can understand your concern none less thank you for bringing this to our attention, I have passed your comments over to the relevant department for further review, as this is something that has been raised previously. Please rest assured we will work on your feedback and try to further improve our services. Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“very pleased with my item, very easy website to use and quick delivery”

Helpful Report

Posted 4 years ago

Good Afternoon, We are thrilled to have you as part of the TJC family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“I enjoy shopping with tjc mainly because there a channel that provides for everyone and everything from jewellery / lifestyle etc. But most all they provide a meal for children and that makes me want to shop more and more with this channel every money spent a child gets a meal keep up the good work tjc Godbless you all”

Helpful Report

Posted 4 years ago

Good Afternoon, We can’t thank you enough for the kind words about our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Had no problem ordering and sorting the ring to be resized still waiting for item”

Helpful Report

Posted 4 years ago

Dear Mrs. Driscoll, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

TJC Reviews