TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,183 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent parcel back through yodel as there was no return label. Yodel lost it. TJC keep saying I have to claim from yodel they say no TJC claims from yodel. I gave TJC tracking number. I need my money back. I’m being told you are taking more money out my account”

Helpful Report

Posted 3 months ago

“Deliveries are a mess now. You ring up and customer care are useless, can't provide any answers and pass onto other teams to look into. They are very good at doing that to pass the buck. Tracking number if given will be wrong as happened with one of my orders, the other one should have been delivered by now and hasn't. I'd advise anyone buying gold to check the gold weight as I got a piece that well below the weight advertised. They want it back and want to refund so they can hide this fraudulent scam but I'm not having it. Customer care said rest assured they are made to the gold weights and they ignore plus lie to you. Promised supervisor call back never happens and if you do by some miracle get a call they are full of charm and smarm and tell you all sorts of bull excrement to placate you. I have now gone via Resolver and put a strongly worded complaint to the Director telling him what resolution I want for the underweight ring. Anyone ordering now has no chance of getting anything for Christmas because 3-5 days is now 2-3 weeks. They are not the same company since India took over and they do not value customer care. With the problems I've had this is too much and I'm done with them. They also mark orders as dispatched so they fool you that with that as well. When they have these x% off offers don't be fooled. They bump the prices up so that with the discount you think you are getting a bargain but they are selling at the previous price so are not making a loss.”

Helpful Report

Posted 4 months ago

“Hi my name is Julie MacManus IV been with ijc coming up to 16 year 12 in sunderland and three in blyth this year has been a complete disaster I spent a lot and things are missing boxes are damaged taken up with tjc as it never happened in sunderland you get letter saying one half hear other on way in mean time I have bought more I bought chain an braclete chain was wrong one but no hold bracelet so I sent chain back with note saying you have wrong chain for £999 99 braclete thought was following nogold braclete went to Post Office as my parcels are damage things missing and tretaped down as it's not same as other boxes they say not there fault it's down to tjc then I get card saying items in blue dust bin nobody does that when it's out side to be emptied I bought one carat ring which tjc said delivered well day hurmes I got two little ones one with half carat rose gold and other with rose gold ring we're was third box she said only two that's two things that's not been seen I'm very concerned as things are missing or broken yes things that's broken nuwere is m jewellery going I informed police they came out to see me gave crime number as it was getting worse and it did I bought I think one carat Tanzanie stufs expensive but got little gold studs I couldn't remember buying another pair I was waiting for call again today they no I've spent a lot hear but more at my old address no phone call had to call them as VIP I feel I've been treated badly as I do like there thing for present for people and me I buy blankets for people on street who are homeless I feel I've been let down as item numbers for orders stop coming to phone what I bought bank today went threw all with me and not happy as you can see I bought please help to sort this out I can't give photos as they not on my phone”

Helpful Report

Posted 5 months ago

“Poor quality gems and bad guality silver and gold mixed with other metals from India. Watch the netflix series. Total scam. Gems are heat treated and worth nothing. All jewellery and even clothes are made in India. Owned by Indians, and sold by Indians. Absolutely rubbish jewelry and clothes.”

Helpful Report

Posted 8 months ago

“Giant fuchsias. ...the size of a 2p. A fern that was dead on arrival. 2 fans that wouldn't work after 2 weeks. A gemstone bracelet that was cz and stated it was made of brass. The reed diffusers had no smell at all. So much tat on here now.”

Helpful Report

Posted 9 months ago

“Ordered a ring 27 May, CZ and emerald ring. Arrived and was ok, after 2 weeks of wearing occasionally a stone fallen out. Others have said this as well and stupid me took a chance. Won’t refund want to repair shoddy goods and return it back-this will be going back and forth like a yo-yo. Item is DW5008112. So just to warn you all, if your item is badly made you are screwed. Will never buy from them again.”

Helpful Report

Posted 9 months ago

“The products are fine and good prices but the delivery is very poor. One month now since my order and I haven’t received it, all tickets get resposes but nothing to bring light where the parcel is, no tracking number or info with what courier is delivered. Orders above 400£ Disappointed 🙁”

Helpful Report

Posted 11 months ago

“Slow service”

Helpful Report

Posted 11 months ago

“Would not recommend TJC. Both my orders are still awaiting despatch. Always told I will be updated in 72 hours but when 72 hours pass they ask for another 72 hours and before you know it, 2 weeks have passed.”

Helpful Report

Posted 11 months ago

“Not arrived yet”

Helpful Report

Posted 11 months ago

“Terrible service. Already late by 3 weeks and still no communication following 3 calls from myself with false promises. No one has called me to update on delivery . Would never use again”

Helpful Report

Posted 11 months ago

“Your customer service leaves a lot to be desired. I've been trying for a week now to gain a response from yourselves about an order that you have taken the money for but no delivery”

Helpful Report

Posted 11 months ago

“Shoddy service asked for refund and FOBBED OFF seven days later STILL NO REFUND. I WOULD NEVER USE THIS SERVICE AGAIN.”

Helpful Report

Posted 11 months ago

“After months of calls & emails to customer service still awaiting a call from IT dept as unable to purchase anything. But it hasn’t stopped u from sending me ads!! Having been a loyal customer for nearly 20yrs this experience has been unacceptable!”

Helpful Report

Posted 1 year ago

“The bracelet was ok (but slightly damaged). A few weeks later the bracelet was reduced by 30 percent. I wrote asking if I could have the discount and they did not even give me the courtesy of a reply. !!!!!”

Helpful Report

Posted 1 year ago

“Bought moissanite ring £89.00 wore it twice a stone fell out can not wear it when called said repair at my cost talk how good jewellery is I would not recommend to anybody to buy”

Helpful Report

Posted 1 year ago

“I am fed up getting e-mails saying my payments have been declined. This is your problem not mine get it fixed.”

Helpful Report

Posted 1 year ago

“Bid on items then don’t receive told the item is damaged in transit don’t believe this total con not happy will not buy anymore and I have spent over £1200 in the last 2 weeks all items will now be returned for refund”

Helpful Report

Posted 1 year ago

Good evening, Thank you for the review and for taking the time to share your feedback with us.   Based on our telephonic conversation, I am sharing your feedback with the team, and we will make sure to get the necessary changes in the process to make your experience with us more enjoyable. We look forward to you shopping with TJC again.    Kind regards,    Rajeev Sharma   Customer Service Agent  www.tjc.co.uk

Posted 1 year ago

“Ordered two weeks ago still no delivery customer services extremely unhelpful, quick to take payment not so keen to help when your delivery hasn’t arrived”

Helpful Report

Posted 1 year ago

Good afternoon, Mrs. Douglas, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. I have found the details of your order (0026817750 ) Which was placed on 15th Oct’2022. As per the feedback shared by you for the missing item, we have already processed a refund of £102.37 on 1st Nov’2022 Refund will get reflected in your account within 3-5 business days. Hope you will give us another opportunity to serve you better. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Poor Quality jewellers”

Helpful Report

Posted 1 year ago

Good afternoon,Mrs. Silluzio, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

TJC is rated 4.2 based on 3,183 reviews