TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,190 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,190 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

Write Your review

Tell us how TJC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Presenter Mark suggested watching a clip on you tube,whether he thought it was funny or not he should NOT have suggested watching it the content was not acceptable,as i said whether it was a joke or not he should have kept it to himself,i think he should be sacked.”

Helpful Report

Posted 2 years ago

“you sold the air filter so now where do you buy spare filters the filters you are selling online are no good for that model you sold”

Helpful Report

Posted 3 years ago

“Some of the items I have ordered recently have not been of the quality I expected from TJC and having an issue with not delivering my first order for weeks and weeks the subsequent customer service has been appalling. All scripted nonsense and asking for further patience. The offer of a voucher as 'an apology' but could not be used on any item in the sale, that had been reduced, in the auctions etc, voucher code didn't work despite emailing multiple times, then told I have to ring an order through, to use the code, when I did it still didn't work. Just appallingly pathetic customer service.”

Helpful Report

Posted 3 years ago

“Hello Everyone. Purchased several pieces last week. One No TAG” Two pieces differ from My Original Chosen Ones, Bracelets coming up so tiny (Child’s) Not Adults Sizes. Three says will Send Email For Posting. No such luck. Never will I purchase At “TJC”. Years have been a Customer very sad.”

Helpful Report

Posted 3 years ago

“I never get one of my items a jewel box. I can't be bothered to call tjc when they have the worst possible customer service. They still owe me money and a few items which disappeared puff in the air.”

Helpful Report

Posted 3 years ago

“I have had nothing but problems with Customer Service to resolve problems and yet nothing gets resolved, I want a delivery collection, they have promised to resolve issues I have terminal cancer my number is 07597488423, Amanda. collins1718@gmail.com.”

Helpful Report

Posted 3 years ago

“Two months after ordering a bracelet that hasn't arrived I still have to keep calling Customer Services who are doing everything to avoid the issue. Nobody takes responsibility and I am fobbed off at every point .”

Helpful Report

Posted 3 years ago

“The jewellery bracelets brought on 19/4/22 has come apart today which is 7/6/22 That’s less than two month and nothing can be done I didn’t buy a warranty however I didn’t expect the diamond bracelet to break that quick and now is not wearable ! TJC can not do anything so it’s lose lose !”

Helpful Report

Posted 3 years ago

“Very poor ordering experience, given wrong info when placing order. Ring arrived & although beautiful came with no ID tag or certificate Of Authticity. Very dissatisfied with whole experience.”

Helpful Report

Posted 3 years ago

“Awful at refunding money”

Helpful Report

Posted 3 years ago

“I have not received my order from 30/4/2022. I am hoping that TJC will rectify this, and/or provide tracking details for my order, and tell me where it is!”

Helpful Report

Posted 3 years ago

“Terrible product! I would have given no stars had this been possible. I purchased 9ct yellow gold diamond studs and the diamonds turned out to be milky white. The overall quality was extremely poor. The earrings were in two plastic bags, one within the other, and so it was not possible to see the quality of the diamonds clearly without moving them from the plastic bags. Once removed from the bags, they couldn’t be returned. I will never buy jewellery online again. You’ve definitely got to see what you’re buying rather than relying on marketing images, which are not always completely accurate.”

Helpful Report

Posted 3 years ago

“Terrible customer service”

Helpful Report

Posted 3 years ago

“My experience has been absolutely diabolical I order an air fryer at the beginning of May when it arrived it had been used and was covered in cooking oil I called to arrange a return and was told it would be collected the next day the courier arrived but TJC hadn’t provided me with the returns label so it was rearranged for the 10th this went ok but as of today 24/05/22 I still have not received my item and the only offer of compensation was £5 off my next order which I have no intention of using as I can’t trust this company”

Helpful Report

Posted 3 years ago

“It won’t let me unsubscribe. I’m sick of trying but continue to get endless emails! Nightmare”

Helpful Report

Posted 3 years ago

“Asked to be removed off list at least 15 times still not achieved”

Helpful Report

Posted 3 years ago

“My mum is having chemotherapy for stage 4 cancer and I paid for the next day delivery service as I need the stuff urgently. The invoice said that the items were to be delivered in 10 days. I had to beg customer services to look into it. The items arrived within a few days but it was not great having to chase them. The items were however great so it was a real shame.”

Helpful Report

Posted 3 years ago

“Poor quality one of the earrings bent when I was putting it in”

Helpful Report

Posted 3 years ago

“I purchased a Platinum ring which took longer to come than expected and I went a review in as requested give g 4 stars. I have been requested to write a further review (this one) and have re-evaluated the company. Why the change of opinion you may ask, well I paid £299 for the ring , 2 days later they emailed me about a "bargain" which happened to be the same ring now priced as £269, £30 cheaper!!! I feel mugged off, and will not be using this firm again.”

Helpful Report

Posted 3 years ago

“I ordered on 23.4.22 and was billed that day. Still hadn't received my order so sent an email that took 2 days to get a reply only to be told by customer services that they haven't hot sufficient stock of what I ordered. It's been escalated further but am still waiting for ab answer. My 1st experience of TJC and I'm not happy.”

Helpful Report

Posted 3 years ago

TJC is rated 4.2 based on 3,190 reviews