TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,198 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 times I phoned still not received my earings which you assured me you send out straight away once receiving the damaged ones back which you received 2 weeks ago now not good enough tjc”

Helpful Report

Posted 4 years ago

Good afternoon, Mrs. Pople, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Based on our telephonic conversation, I checked with the team and discovered that they shipped you a replacement order yesterday with the tracking number FM345337105GB. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“You messed my order up. Did not put my full address when you posted it so it got lost in the mail. And customers services was shocking when trying to sort out this problem a lot of try again later comments from your team . I will nether buy from you again”

Helpful Report

Posted 4 years ago

Good evening, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Ive bought many chains and pendants for my self and fir gifts and the majority of chains have snapped after few wears incl with diamond pendants which have been lost because of this. Ive had the 9ct gold hoops which have snapped in half as they were flimsy and took all my broken gold and sold it. I bought soo many items and because i had them in the bothom droor so was over a year id had them before i wore most pieces they would not replace. Hence id rather pay extra for quality in the shops”

Helpful Report

Posted 4 years ago

Good evening, Mrs. James, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Based on our telephone conversation, I request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“19th July 22. I placed an order online after seeing a TJC television presentation and I paid for the extra 2 day business postage. As I had not heard anything from yourselves on the 22nd July 22., I did a live chat only to be told that the item is due in on 31st July 22. You should have put a note on your show to inform your Customers of this delay, or you could have put it online when checking out. Just thought you should know.”

Helpful Report

Posted 4 years ago

Good evening, Mrs. Holloway, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Based on our telephone conversation, we are just waiting for the stock since, according to my check with the team, it will arrive at our location soon. Once it does, it will be shipped to you. Your patience and understanding are highly appreciated and please feel free to contact us if you have any further questions or concerns. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Very difficult to get answers to questions once order placed. Also no email delivery updates on item ordered as stated in confirmation of order and item discounted by £200 the day after I ordered it and still not received after a week.”

Helpful Report

Posted 4 years ago

“Presenter Mark suggested watching a clip on you tube,whether he thought it was funny or not he should NOT have suggested watching it the content was not acceptable,as i said whether it was a joke or not he should have kept it to himself,i think he should be sacked.”

Helpful Report

Posted 4 years ago

“you sold the air filter so now where do you buy spare filters the filters you are selling online are no good for that model you sold”

Helpful Report

Posted 4 years ago

“Some of the items I have ordered recently have not been of the quality I expected from TJC and having an issue with not delivering my first order for weeks and weeks the subsequent customer service has been appalling. All scripted nonsense and asking for further patience. The offer of a voucher as 'an apology' but could not be used on any item in the sale, that had been reduced, in the auctions etc, voucher code didn't work despite emailing multiple times, then told I have to ring an order through, to use the code, when I did it still didn't work. Just appallingly pathetic customer service.”

Helpful Report

Posted 4 years ago

“Hello Everyone. Purchased several pieces last week. One No TAG” Two pieces differ from My Original Chosen Ones, Bracelets coming up so tiny (Child’s) Not Adults Sizes. Three says will Send Email For Posting. No such luck. Never will I purchase At “TJC”. Years have been a Customer very sad.”

Helpful Report

Posted 4 years ago

“I never get one of my items a jewel box. I can't be bothered to call tjc when they have the worst possible customer service. They still owe me money and a few items which disappeared puff in the air.”

Helpful Report

Posted 4 years ago

“I have had nothing but problems with Customer Service to resolve problems and yet nothing gets resolved, I want a delivery collection, they have promised to resolve issues I have terminal cancer my number is 07597488423, Amanda. collins1718@gmail.com.”

Helpful Report

Posted 4 years ago

“Two months after ordering a bracelet that hasn't arrived I still have to keep calling Customer Services who are doing everything to avoid the issue. Nobody takes responsibility and I am fobbed off at every point .”

Helpful Report

Posted 4 years ago

“The jewellery bracelets brought on 19/4/22 has come apart today which is 7/6/22 That’s less than two month and nothing can be done I didn’t buy a warranty however I didn’t expect the diamond bracelet to break that quick and now is not wearable ! TJC can not do anything so it’s lose lose !”

Helpful Report

Posted 4 years ago

“Very poor ordering experience, given wrong info when placing order. Ring arrived & although beautiful came with no ID tag or certificate Of Authticity. Very dissatisfied with whole experience.”

Helpful Report

Posted 4 years ago

“Awful at refunding money”

Helpful Report

Posted 4 years ago

“I have not received my order from 30/4/2022. I am hoping that TJC will rectify this, and/or provide tracking details for my order, and tell me where it is!”

Helpful Report

Posted 4 years ago

“Terrible product! I would have given no stars had this been possible. I purchased 9ct yellow gold diamond studs and the diamonds turned out to be milky white. The overall quality was extremely poor. The earrings were in two plastic bags, one within the other, and so it was not possible to see the quality of the diamonds clearly without moving them from the plastic bags. Once removed from the bags, they couldn’t be returned. I will never buy jewellery online again. You’ve definitely got to see what you’re buying rather than relying on marketing images, which are not always completely accurate.”

Helpful Report

Posted 4 years ago

“Terrible customer service”

Helpful Report

Posted 4 years ago

“My experience has been absolutely diabolical I order an air fryer at the beginning of May when it arrived it had been used and was covered in cooking oil I called to arrange a return and was told it would be collected the next day the courier arrived but TJC hadn’t provided me with the returns label so it was rearranged for the 10th this went ok but as of today 24/05/22 I still have not received my item and the only offer of compensation was £5 off my next order which I have no intention of using as I can’t trust this company”

Helpful Report

Posted 4 years ago

“It won’t let me unsubscribe. I’m sick of trying but continue to get endless emails! Nightmare”

Helpful Report

Posted 4 years ago

TJC is rated 4.2 based on 3,198 reviews