TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,183 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer services is extremely rude and they don’t care about the buyers”

Helpful Report

Posted 2 years ago

“Earrings did not arrive for birthday present.”

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Posted 2 years ago

“I am still awaiting my neck gadget and the eye one they we’re supposed to be in a case together will wait until Friday kind regards Lesley”

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Posted 2 years ago

“1st order did not fulfil order after I purchased an item. 2nd order did not send right product Useless !!!”

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Posted 2 years ago

“There isn’t a zero unfortunately. It’s been over a month since I placed my order, after waiting nearly two weeks for delivery, I was sent wrong item, then had to wait one week for a return label, then over a week an email was sent to say item received and they will be refunding. Called customer services again (4th time now), they now have no stock of the necklace that’s why they are refunding. I ordered this necklace for my Daughters birthday, and was told it would be replaced, I could have gone elsewhere to get a necklace and my Daughter could have had her present on time. Wouldn’t recommend them at all, they don’t call you back either when they promise to”

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Posted 2 years ago

“Appalling customer service. Emails and messages are repeatedly ignored. Orders sent out, with missing items.”

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Posted 2 years ago

“Not happy Been charged for two items Have to wait for refund Lost out on discount code on product Very disappointed”

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Posted 2 years ago

“I ordered some Petite diamond earrings from TJC in their sale, the earrings came with certification and the reviews were good on the site however when mine arrived they were mismatched, one was quite pretty with a decent sparkle the other opaque dull and with little to no sparkle. I would never be able to wear them as a pair ridiculous!!! I complained and a ticket was created however no one has ever responded from the company. I would not recommend save your money and buy elsewhere ! I understood I wouldn’t be getting amazing quality diamonds however there is at least an expectation they would match each other”

Helpful Report

Posted 2 years ago

“I ordered a blanket Mustard Grey,what I received was Grey Rust. They were very apologetic BUT DID NOT CREDIT THE POSTAGE WHICH WAS THEIR ERROR.”

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Posted 2 years ago

“Very bad customer service, every time you ring to follow up on an order that’s incorrect or a refund that hasn’t been refunded you end up talking to someone different and fobbed off.Channel should be shut down.”

Helpful Report

Posted 2 years ago

“Normally I find the company really good. However recently things have gone downhill. Two of the items I bought and paid for were not sent even though they are still being sold on the website. Parcels have gone missing, etc. I hope they can improve and get back to the company I used to love dealing with.”

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Posted 2 years ago

“Great service lovely jewellery and clothes”

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Posted 2 years ago

“I recently purchashed 5 mulberry dovets, so far I have received 3. I have already discussed this with your customer service person and it was agreed that in fact 5 have been paid for. To look up on line tjc for my account is impossible. firstly it does not recognise this address, strange really that you do. So i cannot log in without changing my password. it seems that the delays..............the missing items.............communication with your company is a shambles. I am new to tjc and what with these problems I am reluctant to stay with you as a customer. Not only do I want what I have paid for, at this moment in time i will not be ordering any thing else till this is sorted out I would suggest your company looks at how ideal world operate. They are perfect a to z thank you david may”

Helpful Report

Posted 2 years ago

“Packaging poor and delivery was late”

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Posted 2 years ago

“A lot smaller than it appeared on tv.person handling it must have had really small hands.”

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Posted 2 years ago

“I am extremely upset as I was not sent a NEW product........ I called straight away to complain and told I would be sent a returns label ...10 days later I called again to request a returns label ...never arrived I then thought I would pay for the return myself and went to the post office...after holding up the queue I was told there was no such address I called again to be told to go to Opatra direct Poor poor poor would not recommend”

Helpful Report

Posted 2 years ago

“Candle making kit ordered in November eventually arrived in January ...over 6 weeks for delivery!! 6 piece purple Duvet set ordered on 21st January didn't even come with matching purple sheet. Comforter is poor quality and the design and faded colour is dreadful quality unlike what was presented on TJC. Mark had said when presenting it that it would arrive in a vacuum bag, well mine must have been returned by another customer as it arrived a crinkled clear plastic bag. Not worth the price charged ... which I am still paying for. Shipping numbers being given instead of tracking numbers, and everytime that happens it takes minimum of a month to six weeks to arrive..... which comes via the Netherlands! Don't even get me started on customs or the fact that items on Budget pay are now being charged individually instead of per order like they used to be. This causes extra costs to customers who live outside UK Auctions are selling items, getting paid for them and then the decent items aren't being sent, or arrive broken. I could say lots more, but haven't the time except I am not impressed.”

Helpful Report

Posted 2 years ago

“Ordered earrings for a birthday gift . The item was showing as in stock . Payment was taken straight away . Waited over a week for no delivery . When I rang to check delivery date I was told the item was out of stock . So I asked why my payment was taken if the item wasn't available i was I told I could re-order when it was back in stock . NO MANAGER OR SUPERVISOR AVAILABLE TO TAKE MY COMPLAINT ! I have been a regular customer for 15 years but won't be anymore . Extremely poor service”

Helpful Report

Posted 2 years ago

“The delivery is very poor Hermes leave t j c down”

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Posted 2 years ago

“Ordered a ring the last one in stock and it needed resizing I called up to arrange this after placing order and was told that it would be free no charge for resizing! Now I'm being asked to pay£20 extra for this!”

Helpful Report

Posted 2 years ago

TJC is rated 4.2 based on 3,183 reviews