TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,198 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Asked to be removed off list at least 15 times still not achieved”

Helpful Report

Posted 4 years ago

“My mum is having chemotherapy for stage 4 cancer and I paid for the next day delivery service as I need the stuff urgently. The invoice said that the items were to be delivered in 10 days. I had to beg customer services to look into it. The items arrived within a few days but it was not great having to chase them. The items were however great so it was a real shame.”

Helpful Report

Posted 4 years ago

“Poor quality one of the earrings bent when I was putting it in”

Helpful Report

Posted 4 years ago

“I purchased a Platinum ring which took longer to come than expected and I went a review in as requested give g 4 stars. I have been requested to write a further review (this one) and have re-evaluated the company. Why the change of opinion you may ask, well I paid £299 for the ring , 2 days later they emailed me about a "bargain" which happened to be the same ring now priced as £269, £30 cheaper!!! I feel mugged off, and will not be using this firm again.”

Helpful Report

Posted 4 years ago

“I ordered on 23.4.22 and was billed that day. Still hadn't received my order so sent an email that took 2 days to get a reply only to be told by customer services that they haven't hot sufficient stock of what I ordered. It's been escalated further but am still waiting for ab answer. My 1st experience of TJC and I'm not happy.”

Helpful Report

Posted 4 years ago

“Twice I have requested an end to email contact offering goods. Yet I still receive them. Products purchased seem to be good otherwise.”

Helpful Report

Posted 4 years ago

“No Tag on ring when it arrived. Very bulky and did not fit. So returned. Agent wanted to resize. I requested a refund”

Helpful Report

Posted 4 years ago

“I ordered a necklace.When it was been worn it looked quite chunky,also when she had it across her hand it did.So ordered it and was excited waiting for it, to then be very disappointed when it came.It was so fine,more like the standard ones with pendants in jewellery shops.Yes the design was nice but so fine.We compared it against one my son bought mum with a locket on it from Argos at Christmas.The chains were the same in width,and his had a lovely locket on it,but he only paid £199.99.So no very disappointed,plus first time I shopped with you.QVC better”

Helpful Report

Posted 4 years ago

“Never order again”

Helpful Report

Posted 4 years ago

“Poor customer service which took a death certificate to prove a family members death in order to secure a refund but thats not after I had to take it further. Never had i had to send off a death certificate to an online shopping store before and this needs to be addressed and rectified.”

Helpful Report

Posted 4 years ago

“Until recently I was quite pleased with tjc. But unfortunately due to you charging me £10 too much last September, instead of putting it back into my bank account you gave me a voucher code worth £10. I have tried and tried to use it over numerous purchases that I have made since. I have been on to customer services a few times to tell them about this problem and have now been told it is out of date. I don't know if this is how you treat all your customers, but to me it is fraud and stealing. I will not be buying from tjc again and have informed all my family and friends.”

Helpful Report

Posted 4 years ago

“Customer services is extremely rude and they don’t care about the buyers”

Helpful Report

Posted 4 years ago

“Earrings did not arrive for birthday present.”

Helpful Report

Posted 4 years ago

“I am still awaiting my neck gadget and the eye one they we’re supposed to be in a case together will wait until Friday kind regards Lesley”

Helpful Report

Posted 4 years ago

“1st order did not fulfil order after I purchased an item. 2nd order did not send right product Useless !!!”

Helpful Report

Posted 4 years ago

“There isn’t a zero unfortunately. It’s been over a month since I placed my order, after waiting nearly two weeks for delivery, I was sent wrong item, then had to wait one week for a return label, then over a week an email was sent to say item received and they will be refunding. Called customer services again (4th time now), they now have no stock of the necklace that’s why they are refunding. I ordered this necklace for my Daughters birthday, and was told it would be replaced, I could have gone elsewhere to get a necklace and my Daughter could have had her present on time. Wouldn’t recommend them at all, they don’t call you back either when they promise to”

Helpful Report

Posted 4 years ago

“Appalling customer service. Emails and messages are repeatedly ignored. Orders sent out, with missing items.”

Helpful Report

Posted 4 years ago

“Not happy Been charged for two items Have to wait for refund Lost out on discount code on product Very disappointed”

Helpful Report

Posted 4 years ago

“I ordered some Petite diamond earrings from TJC in their sale, the earrings came with certification and the reviews were good on the site however when mine arrived they were mismatched, one was quite pretty with a decent sparkle the other opaque dull and with little to no sparkle. I would never be able to wear them as a pair ridiculous!!! I complained and a ticket was created however no one has ever responded from the company. I would not recommend save your money and buy elsewhere ! I understood I wouldn’t be getting amazing quality diamonds however there is at least an expectation they would match each other”

Helpful Report

Posted 4 years ago

“I ordered a blanket Mustard Grey,what I received was Grey Rust. They were very apologetic BUT DID NOT CREDIT THE POSTAGE WHICH WAS THEIR ERROR.”

Helpful Report

Posted 4 years ago

TJC is rated 4.2 based on 3,198 reviews