TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,198 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mrs Kay Lawrence

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service, every time you ring to follow up on an order that’s incorrect or a refund that hasn’t been refunded you end up talking to someone different and fobbed off.Channel should be shut down.”

Helpful Report

Posted 4 years ago

“Normally I find the company really good. However recently things have gone downhill. Two of the items I bought and paid for were not sent even though they are still being sold on the website. Parcels have gone missing, etc. I hope they can improve and get back to the company I used to love dealing with.”

Helpful Report

Posted 4 years ago

“Great service lovely jewellery and clothes”

Helpful Report

Posted 4 years ago

“I recently purchashed 5 mulberry dovets, so far I have received 3. I have already discussed this with your customer service person and it was agreed that in fact 5 have been paid for. To look up on line tjc for my account is impossible. firstly it does not recognise this address, strange really that you do. So i cannot log in without changing my password. it seems that the delays..............the missing items.............communication with your company is a shambles. I am new to tjc and what with these problems I am reluctant to stay with you as a customer. Not only do I want what I have paid for, at this moment in time i will not be ordering any thing else till this is sorted out I would suggest your company looks at how ideal world operate. They are perfect a to z thank you david may”

Helpful Report

Posted 4 years ago

“Packaging poor and delivery was late”

Helpful Report

Posted 4 years ago

“A lot smaller than it appeared on tv.person handling it must have had really small hands.”

Helpful Report

Posted 4 years ago

“I am extremely upset as I was not sent a NEW product........ I called straight away to complain and told I would be sent a returns label ...10 days later I called again to request a returns label ...never arrived I then thought I would pay for the return myself and went to the post office...after holding up the queue I was told there was no such address I called again to be told to go to Opatra direct Poor poor poor would not recommend”

Helpful Report

Posted 4 years ago

“Candle making kit ordered in November eventually arrived in January ...over 6 weeks for delivery!! 6 piece purple Duvet set ordered on 21st January didn't even come with matching purple sheet. Comforter is poor quality and the design and faded colour is dreadful quality unlike what was presented on TJC. Mark had said when presenting it that it would arrive in a vacuum bag, well mine must have been returned by another customer as it arrived a crinkled clear plastic bag. Not worth the price charged ... which I am still paying for. Shipping numbers being given instead of tracking numbers, and everytime that happens it takes minimum of a month to six weeks to arrive..... which comes via the Netherlands! Don't even get me started on customs or the fact that items on Budget pay are now being charged individually instead of per order like they used to be. This causes extra costs to customers who live outside UK Auctions are selling items, getting paid for them and then the decent items aren't being sent, or arrive broken. I could say lots more, but haven't the time except I am not impressed.”

Helpful Report

Posted 4 years ago

“Ordered earrings for a birthday gift . The item was showing as in stock . Payment was taken straight away . Waited over a week for no delivery . When I rang to check delivery date I was told the item was out of stock . So I asked why my payment was taken if the item wasn't available i was I told I could re-order when it was back in stock . NO MANAGER OR SUPERVISOR AVAILABLE TO TAKE MY COMPLAINT ! I have been a regular customer for 15 years but won't be anymore . Extremely poor service”

Helpful Report

Posted 4 years ago

“The delivery is very poor Hermes leave t j c down”

Helpful Report

Posted 4 years ago

“Ordered a ring the last one in stock and it needed resizing I called up to arrange this after placing order and was told that it would be free no charge for resizing! Now I'm being asked to pay£20 extra for this!”

Helpful Report

Posted 4 years ago

“Rubbish! It is 8th of March and I have been waiting since 20th of January for a refund. Left hand doesn't know what the right hand is doing”

Helpful Report

Posted 4 years ago

“Find it very confusing. Had to phone numerous times as they send out an invoice for £99.99 when the item cost £29.99. Took numerous phone calls to be told the £99.99 would be sitting in there bank account for a few days then they will take the money I owe and the rest back into my bank account. Now my account is showing the item at £99: 99 and £4:99 postage yet £44:98 has been charged to my bank. Ive had a receipt through for £29:99 and £4:99 postage. The item has been dispatched so I can't even cancel it to get my money back as it will cost me postage money so either way I'm out of pocket. I've never know a company to do this before and I'm so confused. Won't be buying from yhem again”

Helpful Report

Posted 4 years ago

“Awful - Won 3 auctions, tried to pay and their system was down. Just spent 17 minutes on the phone trying to pay and the guy kept telling me different amounts to pay (all higher than I should be paying), he kept forgetting my ring sizes and put me on hold. When he went to put me on hold a third time, I said I needed to end the call. I had called to pay, I have no idea why he had to keep putting me on hold and not actually taking the card payment. I have paid for nothing and ended up with nothing - what a joke! One item was a ring for mothers day which mum won't be getting.”

Helpful Report

Posted 4 years ago

“I returned two items on the same box. I don’t understand why only one item was refunded.”

Helpful Report

Posted 4 years ago

“I LOVE their jewellery! And speedy delivery too. But I needed to speak to a human this week, and nearly scooped my eyeballs out with a rusty spoon. Really really dreadful. Didn't listen (I think also didn't understand), and spent the whole time saying "stay connected" - literally, 15 times! Like I was going to go anywhere. Really very annoying.”

Helpful Report

Posted 4 years ago

“Terrible customer service. I repeated asked for my complaint to be handed on to a manager and asked for a managers name only for my request to be ignored over and over again. I sent over 20 emails regarding my complaint and received vague responses not answering my complaint finally leading to offers of vouchers, none of which were accepted on the website. When it goes well with TJC its good but when something is wrong they are terrible.”

Helpful Report

Posted 4 years ago

“Ignoring emails Evasive and unhelpful answers Unhelpful advice like ring back in 2 weeks”

Helpful Report

Posted 4 years ago

“Received a faulty product was told I’d be sent a QR code to send it back for a replacement in 24-48 hours. A week later I’m still waiting”

Helpful Report

Posted 4 years ago

“I have been a loyal customer of TJC for over ten years. The recent customer service that I have received concerning unreceived orders has left me disappointed and appalled. I have been continually lied to. Shame on you.”

Helpful Report

Posted 4 years ago

TJC is rated 4.2 based on 3,198 reviews