TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,183 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish! It is 8th of March and I have been waiting since 20th of January for a refund. Left hand doesn't know what the right hand is doing”

Helpful Report

Posted 2 years ago

“Find it very confusing. Had to phone numerous times as they send out an invoice for £99.99 when the item cost £29.99. Took numerous phone calls to be told the £99.99 would be sitting in there bank account for a few days then they will take the money I owe and the rest back into my bank account. Now my account is showing the item at £99: 99 and £4:99 postage yet £44:98 has been charged to my bank. Ive had a receipt through for £29:99 and £4:99 postage. The item has been dispatched so I can't even cancel it to get my money back as it will cost me postage money so either way I'm out of pocket. I've never know a company to do this before and I'm so confused. Won't be buying from yhem again”

Helpful Report

Posted 2 years ago

“Awful - Won 3 auctions, tried to pay and their system was down. Just spent 17 minutes on the phone trying to pay and the guy kept telling me different amounts to pay (all higher than I should be paying), he kept forgetting my ring sizes and put me on hold. When he went to put me on hold a third time, I said I needed to end the call. I had called to pay, I have no idea why he had to keep putting me on hold and not actually taking the card payment. I have paid for nothing and ended up with nothing - what a joke! One item was a ring for mothers day which mum won't be getting.”

Helpful Report

Posted 2 years ago

“I returned two items on the same box. I don’t understand why only one item was refunded.”

Helpful Report

Posted 2 years ago

“I LOVE their jewellery! And speedy delivery too. But I needed to speak to a human this week, and nearly scooped my eyeballs out with a rusty spoon. Really really dreadful. Didn't listen (I think also didn't understand), and spent the whole time saying "stay connected" - literally, 15 times! Like I was going to go anywhere. Really very annoying.”

Helpful Report

Posted 2 years ago

“Terrible customer service. I repeated asked for my complaint to be handed on to a manager and asked for a managers name only for my request to be ignored over and over again. I sent over 20 emails regarding my complaint and received vague responses not answering my complaint finally leading to offers of vouchers, none of which were accepted on the website. When it goes well with TJC its good but when something is wrong they are terrible.”

Helpful Report

Posted 2 years ago

“Ignoring emails Evasive and unhelpful answers Unhelpful advice like ring back in 2 weeks”

Helpful Report

Posted 2 years ago

“Received a faulty product was told I’d be sent a QR code to send it back for a replacement in 24-48 hours. A week later I’m still waiting”

Helpful Report

Posted 2 years ago

“I have been a loyal customer of TJC for over ten years. The recent customer service that I have received concerning unreceived orders has left me disappointed and appalled. I have been continually lied to. Shame on you.”

Helpful Report

Posted 2 years ago

“Because the customer service staff, hasten to add not all, do not listen.”

Helpful Report

Posted 2 years ago

“We ordered a ring for a special occasion to be delivered on Friday and 5 days after delivery date it still hasn't been dispatched after a phone call I was told it wouldn't be dispatched until next day and would take a further 3 to 4 days to arrive so not only did I miss my special day I still won't have it for when I go away for my special holiday I'm very very disappointed in your service especially when you give delivery dates and days past delivery it wasn't even posted its false advertising by your company you don't even notify me to say delivery will b delayed a very unreliable company”

Helpful Report

Posted 2 years ago

“Item purchased was very poorly packaged. This item was a gift. The presentation box was dirty and damaged with a puncture hole in it before it was packaged so the fault lies with TJC and not the post office. I have photos to show the poor packaging. The security tag on the item is so close to the fastening it's impossible to try on without damaging the tag. All in all a very poor experience with TJC and the 3rd poor experience I have had with this company. I won't be buying from them again. The item purchased was a Vincenza collection - Italian make - 9k yellow gold necklace. I will now need to return the item. Very disappointed again with this company 😒”

Helpful Report

Posted 2 years ago

“Sorry, I could hardly understand her english”

Helpful Report

Posted 2 years ago

“Ordered on 30/12. Never received item. Payment taken on 31/12. It is now 14th January. Customer service say " technical difficulties". Will be cancelling order and asking for refund. Not happy!!”

Helpful Report

Posted 2 years ago

“I was little bit disappointed as what the screen shows the actual item does not do any favour or justice”

Helpful Report

Posted 2 years ago

“Am angry still waiting for my delivery that I paid for also paid for quickly deliver. No one has the manners to email you explain why it’s late and when have rang up have had nothing but lies told to me about where my purchase is.”

Helpful Report

Posted 2 years ago

“Whilst I am quite happy with the products I've received from TJC, their aftersales service can only be described as truly appalling. I ordered and paid for a number of items from them back in October, but two of the items were not included in the package. I telephoned the company on two occasions, over 2 weeks apart, and both times I had to hold on for approximately an hour before my call was answered. I was then told the same thing: my items were ready for despatch and the representative promised me she would prioritise them. Neither of the items ever arrived, but it took several more phone calls and TWO MONTHS before I received a refund. It would seem that TJC are quick enough to take their customers' money, but not in any hurry to refund it if your items are not available. An extremely poor and unsatisfactory service - hardly worthy of even one star.”

Helpful Report

Posted 2 years ago

“Over the new year I phoned tjc and was told their office was closed and they had my number and would ring back. That never happened. So I emailed them and got a reply from a member of staff who would resolve the problem for me. Never heard from him again. Unfortunately the item I was trying to contact them with was shipped. Although the item arrived the following day and is great and I still have a problem re sizing. Apart from that all other items arrived safely with no problems. So am rather reluctant to call them again so may have to return the item instead.”

Helpful Report

Posted 2 years ago

“Awaiting order still not arrived chased with CST still no update despite acknowledgements of my complaint. Very very bad service for a C long standing customer !!!!!”

Helpful Report

Posted 2 years ago

“Gold was so thin cracked after just 5 hours of wearing it poor”

Helpful Report

Posted 2 years ago

TJC is rated 4.2 based on 3,183 reviews