TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,198 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang numerous times, still not had delivery from 26th November, and only just got delivery from item's from 30th November, split order's means l have to stay home for delivery plus no conformation of when you're getting the delivery,”

Helpful Report

Posted 4 years ago

“Have not received good service over the last few days”

Helpful Report

Posted 4 years ago

“No notice about delivery despatched on 11/12. Not delivered”

Helpful Report

Posted 4 years ago

“Extremely bad communication”

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Posted 4 years ago

“Still haven't received item after 10 days. No help with telephone calls couldn't answer question sent email no outcome yet. Won't be ordering again.”

Helpful Report

Posted 4 years ago

“NO ONE EVER CONTACTS YOU BACK WHEN THEY SAY THEY WILL, BY EMAIL OR BY PHONE. I WAITED TO BE CONTACTED BY THE SAME DEPARTMENT FOR 5 WEEKS AND STILL TO THIS DAY HAVE NOT BEEN CONTACTED BY THAT DEPARTMENT, I HAVE GIVEN UP BOTHERING. IF I COULD GIVE NO STARS I WOULD. VERY POOR AFTER-SALES, VERY POOR.”

Helpful Report

Posted 4 years ago

“I placed an order for a ring on the 19th December 2021. I waited patiently but I didn’t hear ANYTHING. I phoned to make an enquiry about my order. Very frustrated! The member of staff kept asking me when I placed the order. Even though, I did confirm my order number. I was advised to phone my bank & cancel my payment. Due to the ring pending? A few days later I received an email informing me that the ring was NOT in stock. At that stage I cancelled the order. Extremely disappointed, it was the first time, that, I have ever placed an order for jewellery. After, they messed up with NO explanation, whatsoever. It is most unlikely that I will be placing an order for jewellery in the future”

Helpful Report

Posted 4 years ago

“Don't like my orders being split up and the I get missing item's not very professional manner hopefully something will be sorted out and I will be able to get missing item's”

Helpful Report

Posted 4 years ago

“Although very polite on my 4 phone calls to customer services I was told the item had been dispatched twice when in fact it hadn't, I also sent 6 emails none of which were answered apart from a generic reply saying they were looking into my query. My first payment of 5 has been taken out of my account but I have still not received my ring, this is an expensive item so I am very concerned. On my last phone call I said I would never shop with tjc again and I never will. This is the worst on line company I have ever dealt with and doesn't even deserve one star.”

Helpful Report

Posted 4 years ago

“My item has not been despatched. I have sent an email to which I have not received an answer to - only a generic one . I send a 2nd email which has not been even answered. So where is my item and will I ever receive it. I am so disappointed in the service received - tjc have my money but I don't know if I will ever receive my item. Very annoyed customer Fiona Brett Doyle”

Helpful Report

Posted 4 years ago

“Still not received my gold chain, ordered it 26 November”

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Posted 4 years ago

“I did not received an order from the beginning of October and I still not got a refund.”

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Posted 4 years ago

“I ordered good to the value of £900 on 16/11. I still do not have a delivery date, and was told today it MIGHT be next week! This is my first purchase, I am not impressed.”

Helpful Report

Posted 4 years ago

“Placed an order on the 16/11/2022. It's now the 1/12/2021. Still not despatched. Fobbed off every time I enquire about it.”

Helpful Report

Posted 4 years ago

“got a message saying i had returned something, i still have not received, money has been returned to my , i phoned was totally unhelpful , they even hung up, without speaking so had to phone again did not get what i was saying have emailed, still no response, not a happy person, disgraceful service have never returned anything , this is a nightmare if i could give you a big fat 0 i would , s forbes”

Helpful Report

Posted 4 years ago

“I bought an item on the 20th to be sent out normal delivery I still have not received the item email TJC to see what had happened to my item still have not heard anything back very poor customer feed back”

Helpful Report

Posted 4 years ago

“Absolutely rubbish still waiting for my order 10 days now and still not despatched”

Helpful Report

Posted 4 years ago

“Ordered a ring, upon arrival it was nothing like advertised, I paid for the return and still after a month I still have not received my money back. I have to keep contacting and excuse after excuse, still no refund, will never shop again”

Helpful Report

Posted 4 years ago

“Waiting for refund item received 12 November still waiting will put me off buying”

Helpful Report

Posted 4 years ago

“very poor customer service”

Helpful Report

Posted 4 years ago

TJC is rated 4.2 based on 3,198 reviews