TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,198 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been bidding on the auctions and have won some of them .. but I have now discovered that I am being refunded for the items even though they are still on the site .. I have contacted customer services department waiting for a reply … are the auctions scams since I’m only getting a few of them and not all of them.. very upset customer”

Helpful Report

Posted 4 years ago

“They haven't bothered to address my complaint (professionally), by personally emailing me in response, rather than consistently being a computer generated type etc. The issues being the quality of certain products received and the confused manner in which these purchases were presented (in my online account), including the spend figures etc - due to an IT problem they experienced. They should not think it appropriate here, to request me to contact them yet again, out of false concern and PR purposes. The ball has remained in their court!”

Helpful Report

Posted 4 years ago

“I am extremely upset and dissatisfied with the service o have received lately! I’ve had to chase up refunds all the time! It’s terrible service at the moment and the communication is diabolical!”

Helpful Report

Posted 4 years ago

“Last couple of orders have been dealt very poorly. When I ordered online I never received any email confirming the order or when it’s going to be delivered. The same thing happened when I returned the item no email about receiving or refunding. Again this happened with the last item i ordered. I still waiting to hear from yourself regarding the refund. When I have ordered so many times before and this never happened before so what has changed now. Very very poor customer service. I don’t feel like ordering anymore from TJC”

Helpful Report

Posted 4 years ago

“Poor customer service. Feel as though being fobbed off and no tracking available for items. They used to be good.”

Helpful Report

Posted 4 years ago

“I ordered a pair of earrings and despite waiting a month and asking where they were, was told they were being dispatched, paypal emailed me to tell me I recieved a refund. Why? Earrings still on sale and no explanation from TJC. Very disappointed and never got them”

Helpful Report

Posted 4 years ago

“Awful customer service”

Helpful Report

Posted 4 years ago

“Appalling customer service 4 calls made”

Helpful Report

Posted 4 years ago

“Received Opal stud earrings with no seal With a sticker on external packaging saying if seal removed cannot be returned The butterfly back is very stiff So can’t wear either Clearly I was sent a damaged item with no choice of return Won’t be ordering again I shall stick with Gemporia never had issues in 6 years I only tried TJC as I was looking for some Opal studs to match my Gemporia Opal ring and pendant and bracelet”

Helpful Report

Posted 4 years ago

“Can’t be bothered appalling service don’t seem to get my refunds cancel orders the list goes on & customer service is minus 1”

Helpful Report

Posted 4 years ago

“Recently purchased pink diamond bracelet 1999.99 and diamond ring 199.99 Will be returning both as diamonds are of the poorest quality full of inclusions”

Helpful Report

Posted 4 years ago

“Still waiting to receive”

Helpful Report

Posted 4 years ago

Good morning Ms Kathleen Mcmaster, I hope you are doing good. I request you to please email us at contactus@tjc.co.uk and share the order number and the concern. We will help you with the best resolution. Your patience and understanding are highly appreciated and please don't hesitate to contact us if you have any other queries. Kind regards, Vincent Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“I have been exceptionally disappointed by the after sales service ring despatched with no requested re-siezing had to send ring back at my own expense then never heard from TJC, rang today and told it will take 6-8 weeks to re-size asked for it to be returned but now not sure if they can send it back to me before Christmas. As this is for a ring for a 21st end of Nov totally unacceptable service. Asked for a refund to help pay for a local jewellery £60 to do the work and this was refused. So now no guaranteed delivery of ring so what a waste of time. Never again.”

Helpful Report

Posted 5 years ago

“Bought a ring for £799 have been told if I wanted to sell it I would only get £125 thankfully I still have time to send it back. I will NOT be buying anything else from this channel. Buyer be ware”

Helpful Report

Posted 5 years ago

“The customer service here is perhaps the worst I have ever had the displeasure of dealing with. In the end, I had spoken with 4 advisors before I was LIED to and told a supervisor had tried to call and the order had been cancelled. I had my phone on my desk at work the whole day so no call had come through. I replaced the order and paid AGAIN. Once again there were issues with the order being processed and it took another two phone calls to get a supervisor on the phone. The supervisor was in no way shape or form helpful and just proved the company does not care for their customers. Just to add to it, the supervisor admitted they were on annual leave the day I supposedly had a phone call from them - proof I was lied to by another advisor. On the plus side my ring is nice, however, I won't be ordering from TJC again.”

Helpful Report

Posted 5 years ago

“Sorry to say have had a bad experience with our last order still waiting for it 20 days later !!!!.”

Helpful Report

Posted 5 years ago

“I am still awaiting delivery of a £400 ring ordered express on 5th, October. The customer service department have struggled manfully to explain the delay but it is totally unsatisfactory. I am seriously thinking of taking legal instruction and I certainly would not recommend dealing with TJC. I doubt you will advertise my review but I hope you will learn to improve from it”

Helpful Report

Posted 5 years ago

“I phoned when my first order was returned to you with a problem with the address. I have phoned your call centre twice to rectify and add my house number which was missing and was told categorically that this had been done and the delivery address amended. There are still older orders that i have not received and i have not had a refund for the item that was returned. Your customer service agent was adamant that he had rectified the situation but i divert the orders when the post office notify of a delivery to come to my own property. All packaging that i have received has come with no house number on it and on 3 occasions someone had written number 12 on the address but guessing thats the post office!!!! I didn't feel that the customer service was a good experience and didn't come away from either call feeling confident that the issue had been solved. I felt rushed and as if the person wasn't interested. I have been asked for feedback on items i haven't even received!!!!! I have been very ill post operative and am struggling. I decided to shop with you to try to help with Christmas shopping but it has just been very stressful. I will be compiling an e.mail to send you of all orders and accurate delivery status. I originally asked for a telephone call to discuss all of this on your web chat but the answers i was getting on that weren't even relevant to the situation..... i left that very confused and guessing Luke is some sort of robot. I also have several returns and would like to inform you that i will be packaging them individually in one larger package to save of the postage as have been charged some postage at completely unexpected amounts. I have liked some of the items very much but some have let you down unfortunately. Should you wish to discuss this with me i will be at home on 01403 785852 from tomorrow 20/20/21.”

Helpful Report

Posted 5 years ago

“Poor quality and poor customer service”

Helpful Report

Posted 5 years ago

“Wrong address”

Helpful Report

Posted 5 years ago

TJC is rated 4.2 based on 3,198 reviews