TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,198 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im still waiting for my stuff to arrive so mot happy as had no information about it so not happy”

Helpful Report

Posted 5 years ago

“Appauling pretend that you have the last few of a design pressurising you to buy or miss out. So you buy only to find it is still available on the website and with additional money off and free postage and packing. Support team despite evidence wanted me to return and reorder. Very poor service. I do not recommend.”

Helpful Report

Posted 5 years ago

“I placed an order DW3325332 and one of the items is being resized from O to L tanzanite and diamond ring. I rang last week and was told the item takes 4 to 6 weeks before it can be delivered, I hadn't received any of the other items on the order! I got a text message yesterday 12/10/21 to say that item 3655225 is out if stock the premium tanzanite and diamond ring. Not happy”

Helpful Report

Posted 5 years ago

“The watch is shockingly poor quality 😢”

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Posted 5 years ago

“Did not get everything that I pay for so I have to keep calling and ask for them.”

Helpful Report

Posted 5 years ago

“Terrible customer service”

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Posted 5 years ago

“Changed my email address in July by phone - still waiting in October for it to be done - what I ended up with was two accounts, one I cannot access with my TJCplus and the other that wont let me access for some unknown reason. Phoned 4-5 times each time told wait 72 hours and someone will contact you and they never do. Even asked for escalation of my complaint to a director and still no one gets back to me.”

Helpful Report

Posted 5 years ago

“I have been a customer for over 15 years, and feel the service has gone down. I have spoken with customer services and emailed complaints team but still no resolution.”

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Posted 5 years ago

“You have Ms. Irene Jeffrey's email address wrong. I am a male, USA citizen and I am VERY fed up with your company's failure to fix this.”

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Posted 5 years ago

“Customer care team no use”

Helpful Report

Posted 5 years ago

“3 weeks after ordering still not dispatched my items. I must have made 15 calls about it requested a refund 4 times and i am still waiting. I have now informed them that I am claiming my money back through section 75 of the customer credit act and they still asked to be patient and bate with them whilst they sorted out the issue.my advise don’t shop with this company. Once they have uour money nothing else matters.”

Helpful Report

Posted 5 years ago

“Purchased items was bumped up by £100 at checkout Then tried to say they unable to prove match there own advert this company are a joke and will reap what they sow. Losing customers and me Sharing on all social media. I have screen shots too so will be paying the initial price as used credit card so disputing with them.”

Helpful Report

Posted 5 years ago

“Animal ring with perido stone. Stone simply fell off within minutes of receiving. Very poor.”

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Posted 5 years ago

“I have purchased 3 items of which one arrived.i have followed up with delivery who said they had the parcel but it had been lost in warehouse . I have chased this up with your reps who have not got back to me and you are now taking money from my account and no further contact to my enquiry”

Helpful Report

Posted 5 years ago

“Hermes suck”

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Posted 5 years ago

“Item that arrived was not the item I ordered”

Helpful Report

Posted 5 years ago

“Been waiting nearly a month for my parcel not good enough”

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Posted 5 years ago

“Ordered the offer of Apatra neck product with free eye appliance.. The order was on screen with both male presenters banging on about the great deal. Confirmed with the operator what I would receive ie both products. When arrived there was only the neck appliance. I rang customer services only to be advised it was a time limited offer. This I disputed as my order was placed while still being televised. I have emailed and has no response a week later. I will now send it back and cancel my membership. At a cost to me for P&P. My reference was Ticket #R30G2”

Helpful Report

Posted 5 years ago

“Customer service is appalling. Almost like they’re reading responses of a sheet. Totally put me off ordering again. Received 2 damaged items and called to return. Label was supposed to be sent to return free of charge. Called 3 times and still no label. Returned at cost to myself.”

Helpful Report

Posted 5 years ago

“Still waiting for my order to be dispatched after over 2 weeks. This is the 2nd time I've had the same issue indicating its a systemic problem”

Helpful Report

Posted 5 years ago

TJC is rated 4.2 based on 3,198 reviews