TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,188 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

Write Your review

Tell us how TJC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used this company for years and always thought they were good until two things happened. 1) A few months ago I received a ring which losted a stone on the first time of wearing, when I spoke to cutomer Services I was told there was nothing they would do about it so I stopped shopping with them for quite a few months. 2)I thought I would give them a second chance as I was looking to invest in quite a lot of jewelry. This I did buying some items outright and putting some on budget pay (or so I thought ). Not all the orders on budget pay were put through as such i.e. TJC took the whole amount for some orders which should have been on budget pay and as I was spending a few thousand this put me for the first time in an overdraft situation. As you can can imagine I was not best pleased and yet again Customer Services said they could do nothing about it. So I have decided to send a lot of the jewelry back and give my Custom to another business. BE CAREFUL OF THIS COMPANY !!! Used to be a good but can't be trusted now.”

Helpful Report

Posted 3 years ago

Dear Miss. Patterson, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused to you. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“The past two weeks I have had to complain three times! 1)was not sent a free gift with mascara. 2)ordered 2 x of an item only got 1. 3)ordered my daughter some beautiful earrings, ended up with a sterling silver cup pendant. Paid for delivery to send back! I have been shopping with tjc for years never had a problem. Today for the first time spoke to a gentleman who was rude and didn't care!! I am not happy.”

Helpful Report

Posted 3 years ago

Dear Mrs. Liberson, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused to you. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I ordered nearly £500 worth of jewellery 2 weeks ago. Since my confirmation e-mail I have heard nothing. I need the jewellery for a wedding 2 days from now. Yesterday I waited on TJC’s phone line for 29 minutes. A pleasant young man didn’t know why my order hadn’t been posted. I asked for someone senior to call me back and let me know what was going on. I have not heard from TJC. Disgraceful.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the delivery of your order. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I recently ordered Jewellery to the valve of 391.97 pounds for my wedding anniversary which I paid for fully. I received an email to inform me my order was on it's way, however, when I called customer services, I was told that my order was on hold because I was been checked out by the fraud team to make sure I was the person who had made the order, therefore the jewellery would not reach on time for my anniversary, absolute ludicrous, I have never been so insulted. I have been married for 40 years and lived at my address for 39 years and for your company to suggest my order is possible fraudulent is outrageous, I am not a criminal. I have asked for a full refund and will never use your service again.”

Helpful Report

Posted 3 years ago

Dear Mrs. Johnston, Thank you for sharing your valuable feedback with us. As per our policies, we will verify our customer's card details with their address when they place their very first order above 100.00. This is a normal process for all our customers and will be done only once. As with all new customers, our system completes an automatic check, which includes a verification check that the address you supplied for billing matches that with the card. I apologise for any way in which we may have inconvenienced you, I have passed your comments over to the relevant department for further review. Please rest assured we will work on your feedback and try to further improve our services. Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Bad experience with tjc, no communication within the company, waiting over two months on a refund and still haven't received it”

Helpful Report

Posted 3 years ago

Dear Shelly, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the refund. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“VERY POOR AFTER SALES SERVICE Has definately put me off ordering anything else. ITEMS RECEIVED - BUT NOT IN GOOD ORDER - 1. OPATRA DERMISYSTEM 2. TRESOR RARE Ultimate pearl essence I have e-mailed ' Reevoo' twice without response to either of my e-mails also tried to contact TRESOR RARE - no luck there either. Please note: DELIVERY WAS GOOD -NOTHING WRONG WITH OUTER PACKAGING. It's the INNER BOXES WHICH ARE BADLY DAMAGED - Items were not sealed GOODS ALL OVER THE PLACE unlike others items I have received. MOST CONCERNED Mrs Carol LAND”

Helpful Report

Posted 3 years ago

Dear Mrs. Land, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Customer service really letting them down at the moment. They need to put their staff through some serious training for customer care, they really don't have any concept of what that means or how to speak and communicate with loyal customers who have been with them for years and spent small fortunes.”

Helpful Report

Posted 3 years ago

Dear Miss. Scott, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused to you in regards to our service. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Still package missing no answer yet”

Helpful Report

Posted 3 years ago

Dear Mr. Kelly, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the delivery of your order. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Won and paid for same item twice on the auctions only to be refunded an items not sent. Why advertise items on auctions if you haven't got them in stock. Also twice won and paid for set of earings and both times you are only sending half of the earing set. Getting to be a waste of time !”

Helpful Report

Posted 3 years ago

Dear Mr. Morton, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced and I can understand your concern none less thank. Be advised I have issued a full refund for the order you're referring above. I have also sent an email to you with all the details, Be rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I purchased four rings a week ago, paid immediately and they have still not been despatched. I have contacted customer service who could tell me no more than l already knew, not happy with this delay with no end date, very poor service.”

Helpful Report

Posted 3 years ago

Dear Mrs. Allen, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Telephoned yesterday to customer service as I had received only 2 items. There was a leaflet inside but no invoice, found this upsetting and your representative was very unhelpful. Said I would the rest of the items with the invoice today but this did not happen Very disappointed and I pay file the Premium Service which I am not receiving. Pkease can you email the invoice today Regards A long standing member of TJC”

Helpful Report

Posted 3 years ago

Dear Mrs. Mcfarlane, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Ordered my ring on the 6th of August still haven't received it bet you have taken the money out of my bank account very annoying”

Helpful Report

Posted 3 years ago

Dear Mrs. Kenwright, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“The customer service agents are not trustworthy especially’BEN’ who robbed me of my refund saying I’d returned the free earrings and kept the £9.99 ones, completely unscrupulous!”

Helpful Report

Posted 3 years ago

Dear Mrs. Carroll, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Am still waiting for the problem to be resolved with my faulty diamond earrings.”

Helpful Report

Posted 3 years ago

Dear Janet, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Ordered 4 birthday present and waited over a month and never received them I got refund for the items but TJC is not reliable”

Helpful Report

Posted 3 years ago

Dear Mrs. Whitehouse, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I recently sent two item back and have only been refunded for one .how can that happen when you fill in a return,s slip and it states both item numbers.£10.00 MAY NOT BE A LOT TO LOOSE TO YOU BUT I AM NOW A PENSIONER AND ON A LIMITED INCOME ,and ive phoned twice about it and still no action.totally rubbish service this time normally very good . Just how many crooks do you employ now.?”

Helpful Report

Posted 3 years ago

Dear Mrs. Downing, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“As usual, the staff will give assurances, then do nothing. Very frustrating.”

Helpful Report

Posted 3 years ago

Dear Miss. Sawock, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Still waiting for delivery after 15 days 1 item turned up faulty had to get my money back and was a gift the second part of her gift hasn't arrived .. her birthday came went and still waiting for the item even after speaking to you and being reasurred it in a couple of days it will be here... your customer services v disappointed !!!!!!! And paid p.p”

Helpful Report

Posted 3 years ago

Dear Mrs. Triteos, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Be careful they sometimes charge you for items that is not in stock and send fake delivery notice. You also have to be careful when returning items as they will pick and choose items to confirm receipt of and continue taking payment. The good is that you can often find some really nice items reasonably priced- would love if they do price match though as I purchased an item advertised as one off lowest purchase only to see it sold for £100 less a few days later. Next day delivery can take weeks - no guarantee...”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“i lost all trust with tjc since they tried to defraud me over a 20 inch rope chain”

Helpful Report

Posted 3 years ago

Dear Mr. Harris, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

TJC is rated 4.2 based on 3,188 reviews