TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,198 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bag was terrible the zipper was broken and it smelled of rotten fish,”

Helpful Report

Posted 5 years ago

Dear Mrs. Walsh, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“This chain looks nothing like the picture it’s so fine I wanted it as a gift for a man and this is so not siutable”

Helpful Report

Posted 5 years ago

Dear Mrs. Edna, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to your item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben, Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Poor customer service and poor quality goods”

Helpful Report

Posted 5 years ago

Dear Mrs. Hunter, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the item and our service. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“I have been shopping with TJC for 10 + years, but unfortunately I have had some packages go missing, they were delivered to the wrong addresses, on a few occasions and I literally got no help and the member of staff I spoke was very rude and unhelpful, I'm Wheelchair bound after a very severe stroke and I was told by the staff to try my old address and ask if they had had it delivered__ I told them that I was disabled, but I was told it was my fault for changing the address? Which I hadn't, my carer offered to take me to the address, and the people living there denied having it, so I told them I would call the police because Royal mail confirmed it had been delivered there, at this point they were shouting and swearing at us, I'm quite small and very fragile and was very intimidated, as was my carer, so we turned to leave & the door opened again and they through the ring at me and a carrier bag at us as I was trying to self propel myself in my Wheelchair away from them as I do get very nervous since not being able to walk I phoned TJC and told them what had happened, but they were very uninterested and I have yet to be refunded the two payments I have already made_ so on this occasion I am very upset and will be looking elsewhere from now on, is a shame as I am a regular buyer for many years from you. Gayla Philips”

Helpful Report

Posted 5 years ago

Dear Miss Philips, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the delivery. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“I ordered a ring and was told I could re-size it up to two sizes down and two sizes up. Then received a vm a few days later telling me there would be a further charge of £20.00. Therefore I am cancelling my order. Poor service.”

Helpful Report

Posted 5 years ago

Dear Mrs. Kemp, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“I bought an opal ring for my daughter for Christmas, I bought it in October. The ring was not that expensive but the quality I was shocked. The stone cracked and broke, I contacted tjc, they said there was a 30 day return date, however, the ring was faulty but they would not refund or give me a substitute ring. Very disappointing wont be buying from them again.”

Helpful Report

Posted 5 years ago

Dear Ms. Mcpike, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Ordered on14 April but despite 3 calls to Tracking and Customer Service nothing has been heard and no order”

Helpful Report

Posted 5 years ago

Dear Mrs. Kurtha, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the delivery of order. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Absolutely diabolical customer service I bought a gold bracelet in Dec and wore it once and it broke I rang the company as it was just over 30 day policy they were rude and not willing for me to return the item to either repair or refund I and all other people I ave introduced will no longer be shopping with them .We are in a pandemic and most professional co allow some leeway when dealing with each case .”

Helpful Report

Posted 5 years ago

Dear Mrs. Madar, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Sent back two Rhapsody rings for repair and still have not received confirmation that TJC have received these. After several emails and telephone conversation I am extremely angry and worried as I keep getting asked for an order number and I keep explaining that I forwarded all relevant documents to them. Not good customer service at all. Would have given no stars if it was an option.”

Helpful Report

Posted 5 years ago

Dear Mrs. Mitchell, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“My partner ordered a item 1- Ring . Item never arrived emailed numerous times . Item has been refunded it said 15 times . Didn’t ask for refund just ring . Very unprofessional . Still no ring & no apology”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“If I could give this company 0 rating I would have .I bought a bracelet and after just wearing it once it broke got in touch with them and was told they can’t repair or take it back as just outside the 30 day policy . Poor to non existent customer service .”

Helpful Report

Posted 5 years ago

“They sent me the wrong size, they never gave me a full refund until i phoned them to ask where my money was (VERY FLY) i thought, plus the jewellery looked really cheap, wont be shopping there again.”

Helpful Report

Posted 5 years ago

“The incompetence continues , after another 2 hours on the phone , you really could not make this up after the promised delivery not booked , then me having to prove I had paid for one again ! It was booked collected and like a B****y boomerang I found the parcel back on my door mat with a label posting back to me over the official returns label An absolute joke of a company”

Helpful Report

Posted 5 years ago

“If I could give 0 I would . Customer Service is poor at best , incompetent at worst . A simple task of changing an address to difficult and took 4 attempts . My Father changed as a one off to get a gift during lock down sent to me and a living nightmare to get changed back , I have received every single parcel my Dad has ordered since . I would not mind if I did not live 200 miles away !! So sick of it I am now having to pay for the privilege of having these goods collected by a courier It is not for me to tell my father who or what to spend his money on but I truly hope no longer with this company just awful and not even quality goods , mass produced and really not value for money”

Helpful Report

Posted 5 years ago

“Return the item to the company they said they have not received it and still are asking me to pay £400., I feel like I am being scammed they said they are going to take me to court. I'm 70. Disabled”

Helpful Report

Posted 5 years ago

“The jewellery channel, I placed a bid on Monday the 29/3/2021 I decided to have the ring fast tracked because I was due to go back to work on the Thursday that week so I kind of expected the order to arrive by royal mail but the ring didn't arrive. So I decided to call the jewellery channels customer services they told me that my order was being delivered by Amazon I'm at a loss as to why they would use Amazon everybody knows Amazon is not reliable. It's been a week today since the bid took place and my order has still not arrived I'm absolutely furious. I can't really answer the other questions as I've still not received the package but I had pick something in order to post my review. I do have an order number if I need to prove that this review is genuine.”

Helpful Report

Posted 5 years ago

“My elderly mother is being scammed by this company. She thinks she is buying real stones... stop it”

Helpful Report

Posted 5 years ago

“Bought some jewelry cleaner of tjc to clean my opal jewelry and made sure it was the correct cleaner, followed instructions and when I took the ring and necklace out of the cleaner they had changed colour, got in contact with customer services to ask for a refund on the jewelry and after a week of asking for a refund they are refusing because I'd bought the jewelry of another channel, I've said it was there cleaner that ruined them, it's a nightmare, I've bought 142 items of the channel and they cant even refund me so I can replace the item. I'm a very unhappy customer.”

Helpful Report

Posted 5 years ago

“Dreadful customer service. I wanted a return for clothes which did not fit and guys on phone said wait for prepaid label. Could take 5 working days!!!! They promised me that it would not affect the return deadline. The label NEVER CAME. I sent it myself. !! They refused the refund, called me a liar, said there were no notes on my account!!!! Then RETURNED the useless items to ME. SHOCKING. I had another return today. They sent dpd who couldnt pick up the parcel as it didnt have a printed return label, so by the time THAT gets back it will no doubt be out of time. The Irish c/c staff are lovely. But you might be as well talking to the wall !!!! The Indian guys are much WORSE cos english not their first language. DREADFUL DREADFUL COMPANY. Remember the old saying, if it looks too good to be true, then it probably is!!! Even much of their jewellery is badly finished and made in India by cowboys. Be warned. This is a Business not a Charity. They are there to squeeze as much money out of people as they can get away with.”

Helpful Report

Posted 5 years ago

“Awful customer service department had to wait 20 minutes for someone to eventually pick up the phone. She offered no apology for my wait time and when I discussed that I was still waiting for a dispatch email told me bluntly, oh the item is out of stock! I ordered my item on Monday 15th March 10 pendants for £9.99 and have had to phone them today. They send no email to say it’s out of stock (this had happened a few times now) which I pointed out and she just kept saying sorry. I spoke to (eventually) a manager called Rob who was very rude, and actually admitted over the phone when asked “ so it’s pot luck you getting an item if there are supposedly 700 callers for an item” to which he replied “yes”!! When I placed my order “there wasn’t 700 items for that auction so how have I not received my item” no reply. I asked for compensation for the lack of communication and customer service to which he replied, can’t do that not policy, I said ok what about at your discretion and he said laughing “no”. Half the stuff I have received over the past few months has been of a very poor quality not worth the money anymore. I have asked me a return phone call which to be honest I’m not holding my breath about.”

Helpful Report

Posted 5 years ago

TJC is rated 4.2 based on 3,198 reviews