TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,183 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Moissonite rings are nice but a little overpriced to when it was J Francis .”

Helpful Report

Posted 11 months ago

“Poor quality , cheap looking .”

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Posted 11 months ago

“I know that companies diversify and things change but I have been disappointed by the service since your IT system has been updated earlier this year. There have been many issues! This is not to undermine the customer service team who have been polite, courteous and willing to sort out the issues but they can only operate within the bounds of the facilities available to them. Also, must we have gardening amongst jewellery? TJC is becoming too general and, therefore like too many other outlets. Too many of the products are becoming cheap imports from China and India and lacking in quality. Also, the Beauty Channel is overrun with overly expensive Opatra products which, I believe are an absolute con.”

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Posted 1 year ago

“Tried to do this without actually talking to someone on the phone but ended up having to wait to speak to a member of staff.”

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Posted 1 year ago

“Whilst the prices are sometimes excellent your customer service is very poor.”

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Posted 1 year ago

“Based on many years of shopping with TJC , i feel this an accurate rating due to some very good service but also some of the worse too .”

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Posted 1 year ago

“Irregular pricing. Sale prices often reflect the previous selling price of the item is increased then shown a sale discount. Deliberate dishonestly. Not a good selling practice needs to be addressed.”

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Posted 1 year ago

“Ring fab. The earrings back broke within 10 minutes.”

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Posted 1 year ago

“TJC BEAUTY GAVE ON TV CONFLICTING INTO ON A PRODUCT IN THE PROCES OF SENDING BACK TO YOU. WILL NEVER USE CHANEL AGAIN”

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Posted 1 year ago

“I was very unhappy to be charged £6.95 postage costs for two small (same items). Apart from the fact that when I was paying for the items it appeared to be showing no postage, I felt that £6.95 was extortionate. Previously you have always shown that P and P is set at £3.95 per day and I assumed this was still the case. When I queried this with the customer service agent that I spoke with, she quoted the different postal costs which now apparently apply. This is not shown clearly on your tv programme and I feel that it should be. The agent I spoke to explained the postage costs to me and in fairness did refund half the postage to me because I had contacted you. I have to say that this has 'tarnished' my view of TJC and I do not feel that I will shop with yourselves again.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma

Posted 1 year ago

“Have purchased things on line line auctions and then lots of times they have been cancelled and then not refunded. I However the items I have purchased that they did honour have been of good value and quality.have then had to chase customer services months after when I realised I had nor been refunded. The items they say were out of stock, but then they are selling on the main clearance section??? Not good in that respect.”

Helpful Report

Posted 1 year ago

Good Morning Mrs. Mulcahy, Thank you for leaving a review, we really appreciate your feedback. It is truly disappointing to hear about your experience with our service was not up to the mark and we sincerely apologize for any inconvenience caused. As a company, this is never our intention and we can assure you that we are here to help you solve your problems. We have sent an email to your registered email address with TJC requesting to share a few details which will help us in investigating the issue further. Your patience and understanding are highly appreciated and please do not hesitate to contact us if you have any questions or concerns. For any support or clarification please contact us at TJC Helpline – 08002606666, option 3 (Monday to Friday – 08:00am to 07:00pm and Saturday & Sunday – 09:00am to 06:00pm) Kind regards, Rajeev Sharma

Posted 1 year ago

“I find the dual presentation of products at times very irritating, and at times a bit like watching bad acting, and the vocabulary very poor and repetitive.”

Helpful Report

Posted 1 year ago

Good Morning Mr. Hughes,    Thank you for the review and for taking the time to share your feedback with us.   I am sharing your feedback with the team, and we will make sure to get the necessary changes in the process to make your experience with us more enjoyable. We look forward to you shopping with TJC again.    Kind regards,    Rajeev Sharma

Posted 1 year ago

“The service, delivery and packaging were very good, but the quality of some of the items I received was a little below what I expected. Sadly returning most of my order, but pleased with the part I’m keeping.”

Helpful Report

Posted 1 year ago

Good morning, Mrs. Wilkinson, Thank you for leaving a review, we really appreciate your feedback. It is truly disappointing to hear about your experience with our service was not up to the mark and we sincerely apologize for any inconvenience caused. As a company, this is never our intention and we can assure you that we are here to help you solve your problems. We have sent an email to your registered email address with TJC requesting to share few details which will help us in investigating the issue further. Your patience and understanding is highly appreciated and please do not hesitate to contact us if you have any questions or concerns. For any support or clarification please contact us at TJC Helpline – 08002606666, option 3 (Monday to Friday – 08:00am to 07:00pm and Saturday & Sunday – 09:00am to 06:00pm) Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Ordered a pearl bracelet and paid for it just to get an email four days later saying I was getting a refund as it was ouf of stock”

Helpful Report

Posted 1 year ago

Good evening, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. I am sharing your feedback with the team, and we will make sure to get the necessary changes in the process to make your experience with us more enjoyable. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Disappointed in having to have nearly £5.00 taken on a returned item that would not have cost me that to post myself. I was unaware of this fee.”

Helpful Report

Posted 1 year ago

Good evening, Mrs. Milsom, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. I have found the details of your order (0026913649) Which was placed on 26th Oct’2022. As per the feedback shared by you for the postage refund, we have processed a refund of £3.99 on 12th Nov’2022 Refund will get reflected in your account within 3-5 business days. Hope you will give us another opportunity to serve you better. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Long wait for delivery”

Helpful Report

Posted 1 year ago

Good afternoon, Mr. Humphrey,    Thank you for the review and for taking the time to share your feedback with us.   I am sharing your feedback with the team, and we will make sure to get the necessary changes in the process to make your experience with us more enjoyable. We look forward to you shopping with TJC again.    Kind regards,    Rajeev Sharma   Customer Service Agent  www.tjc.co.uk

Posted 1 year ago

“Customer services were unhelpful and rude regarding recent refund.”

Helpful Report

Posted 1 year ago

Good afternoon, Ms. Clayton, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“I ordered a ring with a ruby stone but it was a diopsidecI received- still waiting for my replacement 2 weeks later, I hope it comes with a goodwill gesture!!!!”

Helpful Report

Posted 1 year ago

Good evening, Mrs. Watton, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. I have found the details of your order (0026630597) Which was placed on 25th Sep’2022 I checked the order and discovered that the order was dispatched on September 26th, 2022, so please wait for the next 48-72 working hours if you have not received it at your end then contact us at TJC Helpline – 08002606666, option 3 (Monday to Friday – 08:00am to 07:00pm and Saturday & Sunday – 09:00am to 06:00pm) We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“i would like to receive an email to confirm and give an approximate date for delivery....especially where large items are concerned.”

Helpful Report

Posted 1 year ago

Good evening, Mrs. Trenchard, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. I have found the details of your order (0026586057) Which was placed on 19th Sep’2022. I can see the parcel was successfully dispatched on 27th Sep'2022 and should get delivered to your address within 5-7 business days. The tracking number for the same is: JEW3890GB41623588601 We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Customer service I have been waiting for a call back from a supervisor for three weeks now after a broken ring was sent to me .the call Center was brilliant but no help with my problem still here’s hopping someone rings me at some point”

Helpful Report

Posted 1 year ago

Good evening, Mrs. Dawes, Thank you for leaving a review, we really appreciate your feedback. It is truly disappointing to hear about your experience with our service was not up to the mark and we sincerely apologize for any inconvenience caused. As a company, this is never our intention and we can assure you that we are here to help you solve your problems. We have sent an email to your registered email address with TJC requesting to share few details which will help us in investigating the issue further. Would request you to please share the details and we would be happy to help. Your patience and understanding is highly appreciated and please do not hesitate to contact us if you have any questions or concerns. For any support or clarification please contact us at TJC Helpline – 08002606666, option 3 (Monday to Friday – 08:00am to 07:00pm and Saturday & Sunday – 09:00am to 06:00pm) Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

TJC is rated 4.2 based on 3,183 reviews