TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,183 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfie”

Helpful Report

Posted 2 years ago

“The oerson on the receiving end found it difficult 2 understand me.”

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Posted 2 years ago

“Not as sparkly as I would have hoped and you can’t really look at them without breaking the seal so you are a bit stuck once you have opened them. A lot of money for not much sparkle”

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Posted 2 years ago

“Products arrive in plastic bags, some with separate boxes to put them in, it's not a wow.”

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Posted 2 years ago

“Items not sent in there own pouches hard to give as gifts”

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Posted 2 years ago

“Recently had to follow up regarding non delivery of item. Service personnel extremely helpful, delivery arrived 2 days later. Very good service”

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Posted 2 years ago

“there are many bargains and that is good. but I have had dealings with the customer services and it was dreadful. I even got one email where they called me Anne instead of alan. also all this crackdown, slapdown, thunder, mega, payday, etc it is all very childish. it is an insult to the customer treating us like idiots. we are adults.”

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Posted 2 years ago

“I Think it gone down abit now as im not always getting a email saying order confirmation also the delivery service”

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Posted 2 years ago

“I have had to contact customer services several times recently. Whilst I appreciate that due to Covid 19 there are staff shortages etc I have to say it has been frustrating trying to find the right person to deal with. I have had email replies and even a reply on an early review I posted but I never get to converse directly with the right person. I do not like to complain or keep phoning but when staff make promises and then do not act on them what else can I do. In all TJC have over the last few years supplied me with several lovely things and bargains , for which I am grateful. I do think the customer care could be improved and if you ask for a call from a supervisor or manager then they should at least call you .I have resolved most issues with TJC but it could have been so much easier and a more pleasant experience if I had not had to call a dozen or more times to do it.”

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Posted 2 years ago

“Things are taking a long time to come and a couple of items dented”

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Posted 2 years ago

“2 Bangles I ordered was disappointing because they was like tin And bent really easy, So im sending them back.”

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Posted 2 years ago

“If all goes well TJC is a great place to get reasonably placed jewellery. If anything goes wrong (maybe 20% of the time in my experience) then you'll need a lot of patience and tenacity. The customer service and problem resolution is in need of a total overhaul. Tickets are marked resolved when issues are still being investigated”

Helpful Report

Posted 2 years ago

“I recently bought William Hunt au de parfam but sadly it's not as it was, more like au de toilette. It doesn't last the way it used to.”

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Posted 2 years ago

“The length of time it takes to get to the final price takes too long.Its also very off-putting and many of timesI leave the channel and don't buy because of this.”

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Posted 2 years ago

“Having waited over a month for my order, I have received 1 of 3 items and refunded the others, customer service were helpful in get a result, but the problem occurred between order and warehouse, therefore the reason for 3 stars.”