TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,188 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

Write Your review

Tell us how TJC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall very good shopping experience. Be better if traders didn't compete with ordinary shoppers and there were more regular, honoured percentage discounts at checkout: incentives at this final stage would get baskets emptied quicker. Thank you.”

Helpful Report

Posted 3 years ago

“Service not as good as before. Will stop shopping with this company”

Helpful Report

Posted 3 years ago

“Sometimes get things wrong”

Helpful Report

Posted 3 years ago

“Jewellery ok”

Helpful Report

Posted 3 years ago

“Items received not always as you see on television.”

Helpful Report

Posted 3 years ago

“I have had a few items from the Jewellery Channel but I am almost always disappointed. It's usually earrings that I order but no matter how I look at them on screen, on a person or just a stand, the ones I get are always way smaller than I thought.”

Helpful Report

Posted 3 years ago

“I ordered a pair of earrings but not packaged very good so arrived bent”

Helpful Report

Posted 3 years ago

“Dissapionted ordered a ring and said it would be delivered wuthin 4 working days august 21st and still waiting. Due ti staff shortage but please dont promise delivery and not be able to keep the right time limit. Your regular customers will understand and still keep ordering you gave in the past been lital to us just keep us in the picture and tell us there ma be a delay due to staff shortages and covid. I paid for my ring but upset i could have saved the £149.99 and ordered it at a later date.”

Helpful Report

Posted 3 years ago

“I cannot always understand the phone call handler.”

Helpful Report

Posted 3 years ago

“Slow delivery..poor quality.”

Helpful Report

Posted 3 years ago

Dear Mrs. Wellard, We're currently working with limited staff as our team members are self-isolating leading to delay in dispatch of orders. Thank you for sharing your valuable feedback with us. Please rest assured we will work on your feedback and try to further improve our services. Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Was supposed to be leverback but was only pushback opened before I saw this very disappointed”

Helpful Report

Posted 3 years ago

Dear Mrs. Brooke, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I hope you will read this, not just post it, as it aims to improve your site. I have noticed that sometimes the details given in the description of an item are incorrect, and it is therefore impossible to work out what exactly you are purchasing. For example, see '0.64 Ct. Blue Spinel Earrings in 14K Gold Plated Sterling Silver' Note: 0.64Ct. Further down, the two 6x4 stones are 1.20Ct, and the two 5x3 are 0.64Ct. Total gem weight is given as 1.18Ct, so what exactly are we getting here? Similarly, the metal weight is given as 2.7, but the total weight (Metal plus stone, I would think) is 1.18. Your details are unreliable, and each time you change your website they becomes worse! If you can't change it for the better, don't change it at all! I am confused, and disappointed. Delivery service varies, and delivery times are mostly 5-7days - you don't allow this option.”

Helpful Report

Posted 3 years ago

Dear Mrs. Merriman, Thank you for taking your time to write to us. I sincerely apologise for the inconvenience you've faced and I can understand your concern none less thank you for bringing this to our attention, I have passed your comments over to the relevant department for further review, as this is something that has been raised previously. Please rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent

Posted 3 years ago

“Ordering is easy, delivery is good but when you have to contact customer service they can't help and promise that someone with authority will ring you and sort it out but they never do”

Helpful Report

Posted 3 years ago

Dear Miss. Ohara, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced and I can understand your concern none less thank you for bringing this to our attention. I will be emailing you to resolve this issue. Please rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“not a lot to say except the p&p is disgracelful other websites are all£2.99 all day no matter how many items”

Helpful Report

Posted 3 years ago

Dear Mrs. Jaege, Thank you for sharing your valuable feedback with us. I have passed your comments over to the relevant department for further review. However, by paying £7.99/month you can get enrolled yourself in TJC plus monthly membership, and below are its benefits and features. *Free & Fast Delivery. *No Minimum Spend *Free Warranty (on eligible items) *Exclusive deals and offers. For more details, please go through the below link: https://www.tjc.co.uk/TJCPLUS Once again, please accept my sincere apologies for the inconvenience you've faced. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I enjoyed the jewellery very much. Arrived on time packed well. No complaints. Thank you”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for sharing your valuable feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I have been waiting over a week and a half for my ring I d paid but no goods as of yet!!”

Helpful Report

Posted 3 years ago

Dear Mrs. Vachoumis, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Not impressed with customer service, they do not listen and tend to talk over you. Returned 2 pairs of shoes only refunded for one. Both in same parcel but informed only one received”

Helpful Report

Posted 3 years ago

Dear Mrs. Mcloughlin, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“The necklace and gem I purchased was as expected but the chain was a disappointment. I was confused by the delivery cost and lost out on a free delivery.”

Helpful Report

Posted 3 years ago

Dear Sydell, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Having to wait too long for a refund,don't order half as much as I use to”

Helpful Report

Posted 3 years ago

Dear Mrs. Hutchinson, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I had an issue as a package hasnt arrived. I like the chat function on the computer to talk to customer services, as it is quick and convenient. The staff are nice and appear to be trying to help. However I ordered my items 10 days ago, and they still havent come.”

Helpful Report

Posted 3 years ago

Dear Mr. Wyeth, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

TJC is rated 4.2 based on 3,188 reviews