TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,183 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emailed about undelivered item. Customer service person did not understand. Phone call solved problem. I was never informed items were unavailable.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you have faced. Please rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“I ordered a jewellery item and when it hadn't arrived within a week, I rang customer services. I was told the item had been delayed and I said that it was a birthday present and the person said that it would be given high priority for delivery...it wasn't. It was actually out of stock which I found out 2 weeks after the order was received. Would I ever have been informed? I appreciate the difficult times were are all going through and the service had previously been excellent.”

Helpful Report

Posted 2 years ago

Dear Ann, Thank you for sharing your valuable feedback with us. We would first like to apologise for the miscommunication provided to you and thank you for bringing this to our notice, an appropriate course of action would be taken for this error, and we highly appreciate your understanding that this pandemic has impacted the quality of work, however, we are continuously putting efforts to offer best customer service experience. Looking forward to seeing you again soon and thanks again! Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“2 out of five items OK but not great. The descriptions of 2 of the others could have been more detailed by that I mean the size of them. The last one was damaged. Why that wasn't pick up by quality control is beyond me.”

Helpful Report

Posted 2 years ago

Dear Miss. Williamson. Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Please rest assured we will work on your feedback and try to further improve our services. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“I opted for 2 pairs of cheap gold earrings for work and was disappointed to find one was already broken. Then immediately the back fell off another. Guess you only get what you pay for. Previously have bought some nice rings.”

Helpful Report

Posted 2 years ago

Dear Miss. Scott, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty items. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“Great jewellery. Shame about cancelled item refund, still waiting 6 month's on.”

Helpful Report

Posted 3 years ago

Dear Mrs. Jeffs, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the refund of item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Delivery with TJC is normally fast and efficient but this order still has not shipped 5 days later. Very disappointing. No emails to say any delays. This has put me off ordering with you in the future.”

Helpful Report

Posted 3 years ago

Dear Miss. Colgan, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to delay in shipment of order. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Purchased a 20ins gold chain, I was surprised on how delicate it was, cameras on the TV make them look a lot more than they are.”

Helpful Report

Posted 3 years ago

Dear Mr. Jones, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to your item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben, Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Looked lovely on the TV, but is very flimsy and lightweight! For the price I think it was overrated should have been £30 instead of the £50. Am awaiting the £90 one to come but can see me sending them back!!”

Helpful Report

Posted 3 years ago

Dear Mrs. Hope, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to your postage. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben, Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Not happy with photofast purchase. It will not stay in my iphone6s and literally pops back out again and when I can manage to keep it in it says it is not connected. So cannot use even though presentation stated for iphone5 and above. Plus postage was ridiculously high at nearly £5 which I expect to be fully refunded when I return it to you!”

Helpful Report

Posted 3 years ago

Dear Mrs. Lawrence, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Still awaiting delivery of my latest order but have always found quality very good. Iliana range more limited than previously however.”

Helpful Report

Posted 3 years ago

Dear Mrs. McAleavy, Thank you for the wonderful review and for taking the time to share your feedback with TJC. Please rest assured I'll share your feedback with the relevant team so we can work on it and try to improve our services. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I have received some items recently which were not as described on TV so I have phoned customer services for a pre paid returns label because I was not going to pay to return defective items. There was no argument and the labels arrived very quickly.”

Helpful Report

Posted 3 years ago

Dear Mrs. Voyzey, Thank you for the wonderful review and for taking the time to share your feedback with TJC. I'll share your feedback with the relevant information with you so we can work on it and try to improve our services. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“No follow up call back, promise to let one get a Response but nothing call. Letting customer sir on customs Charge which far outway the Costa of shipment. Where is the help here!??”

Helpful Report

Posted 3 years ago

Dear Miss. Nairm, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the customs charge. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Disappointed by the service didn't inform me that the my necklace wasn't coming I found out because I phoned to find out where it was”

Helpful Report

Posted 3 years ago

Dear Miss. Wingfield, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the canceled order. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“My other half bought two gamages watches in April 2021. He made it explicitly clear to the Irish operator that he was paying for them on his card and gave the details. I was then billed on my card for one of the watches, I didn't authorise this. I rang to complaint and they would have none of it in the Indian call centre. I've been a good customer in the past but I'm really worried about the security of my card. What's stopping it from happening again!”

Helpful Report

Posted 3 years ago

Dear Miss Morgan, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to your account. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Tjc has now introduced 5 budget payment options for some items. This create problems for some as their credit card might have expired before the payment time, hence, there should be more than one budget payment for some of the items.”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the budget pay installments. Please rest assured I'll share your feedback with the relevant team so we can work on it and try to improve our services. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Products purchased absolutely fine, however with regards to discounts/extra savings these never appeared on my purchases despite given codes . Each item's discount was rejected. Supposed to have received a £20 voucher but this never materialised either.”

Helpful Report

Posted 3 years ago

Dear Mrs. Hughes, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the voucher. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Polite always seem busy takes a good while to be answered”

Helpful Report

Posted 3 years ago

Dear Mrs. Whitfield, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the delay in answering your calls. Please rest assured I'll share your feedback with my team so we can work on it and try to improve our services. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Was very disappointed with my chain. Not at all like what was shown on TV”

Helpful Report

Posted 3 years ago

Dear Miss. Guignet, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I have just finished waiting around on their chat line they sent me back a Rachel Galley watch which l returned because it was losing time over a period of hours They sent it back to me saying the jeweller examined it and confirmed that there was no fault with it I was astonished no one bothered to ring me to ask me what l thought was wrong with it So l emailed them with more detail about it losing time they didn’t even replaced the battery They will not give me a refund as l am out of there return time So l have a watch l only wore for half a day that tells me it is 1.30pm when it is 4.10pm I am out of pocket by £60.00 I thought l could trust them wrong 😡”

Helpful Report

Posted 3 years ago

“Although I haven't actually purchased the Christmas baubles which look very nice I was on Amazon ordering my cats food I noticed that Amazon are selling the Christmas Nordic baubles exactly the same ones by the way are selling the Christmas baubles for £12.99 plus free p & p which is a lot cheaper than tjc.”

Helpful Report

Posted 3 years ago

TJC is rated 4.2 based on 3,183 reviews