TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,186 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent item back still awaiting refund”

Helpful Report

Posted 1 year ago

“Returns take long time to be credited back into account”

Helpful Report

Posted 1 year ago

“THE ITEM ORDERED HAS STILL NOT ARRIVED, ONE WEEK AFTER ORDERING, AND THERE'S BEEN NO NOTIFICATION OF DISPATCH! AS THIS IS A TIME-CRITICAL BIRTHDAY GIFT, I'M UNIMPRESSED.”

Helpful Report

Posted 1 year ago

“Poor customer service. I've ended up keeping an item because I'm miffed not because I like it. Been a customer for years but seriously reconsidering”

Helpful Report

Posted 1 year ago

“Nearly two weeks after ordering I'm still waiting for delivery. I think it's poor service.”

Helpful Report

Posted 1 year ago

“Arrived OK but when worn just a couple of times, one stone had fallen out of the setting and no wear to be seen.”

Helpful Report

Posted 1 year ago

“Ordered ring (item no 7310643) on 10th Feb via telephone ordering service requesting it be sized up before sending. Was told this could be done and it would take up to 14 days. I was aware this would incur a further charge but assumed this would be taken from my account automatically along with payment. However after 14 days no sign of ring and no info as to what was going on. After numerous phone calls and emails I kept being told to wait another 7 - 10 days over and over again only to then find out the ring hadn't even started to be resized! Where had it been all this time?! I then received a phone call on the 4th March asking me for payment for the resizing before it could be instigated and that I would then need to wait a further 14 days for this to be done.! Really poor customer service-even though I had explained this was for someone's birthday on the 27th Feb no-one seemed to care and there has never been any sense of urgency for an unhappy customer. I shall wait until the end of this week and if the ring hasn't arrived by then I shall be demanding a much deserved refund-my patience has now run very thin. Very disappointed indeed.”

Helpful Report

Posted 1 year ago

“I used to purchase more from you but the poor quality of the Turkizite ring I had to return to you not up to rings I purchased in the past. Some off the newer presenters I just don't like watching not as relaxing as they used to be . I would rather purchase from your channel payment wise ect but recently have purchace more from Ideal World which payment wise is not as good as your system How this is helpful Regards Georgina.”

Helpful Report

Posted 1 year ago

“I ordered and paid for a 9 Ct Vicenza Diamond Spritz Bangle in February. My sister has one which I’ve often admired. Unfortunately it was out of stock and I received a nice e mail from you together with a refund. I was very disappointed that it was listed for sale while out of stock. I e mailed you asking if I could be told when it comes back into stock. I did not receive a reply to this e mail. I look forward to hearing from you. Regards Deirdre Watts.”

Helpful Report

Posted 1 year ago

“The after sales CS is not in the same league as it used to be”

Helpful Report

Posted 1 year ago

“Very different Couler to advertised very rough cut hole Auth card only indicated one bead is natural and the green is authentic looking I have sent an e mail asking for clarification on type A for the rest of the beads and Auth card to cover all of them 500 carrots however I have not had a reply as yet it's an ok necklace good magnetic fastener I will be sending back if I do not receive clarification on all the beads”

Helpful Report

Posted 1 year ago

Good morning Mrs. Shiels, Thank you for leaving a review, we really appreciate your feedback. It is truly disappointing to hear about your experience with our service was not up to the mark and we sincerely apologize for any inconvenience caused. As a company, this is never our intention and we can assure you that we are here to help you solve your problems. We have sent an email to your registered email address with TJC requesting to share few details which will help us in investigating the issue further. Your patience and understanding is highly appreciated and please do not hesitate to contact us if you have any questions or concerns. For any support or clarification please contact us at TJC Helpline – 08002606666, option 3 (Monday to Friday – 08:00am to 07:00pm and Saturday & Sunday – 09:00am to 06:00pm) Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“The ring was oretty but a flaw in one of the diamonds”

Helpful Report

Posted 1 year ago

Good evening, Mrs. Campbell, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Saw a chain put it in my basket at 199.99 with 30% off making it 139.99 when I went into buy it it had gone up £30 when I queried this was told that that item didnt have the 30% offer but I clearly sent a photo of the item with the 30% offer. You wouldn't honour it so not good customer service”

Helpful Report

Posted 1 year ago

Good afternoon, Mrs. Parsons, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Sorry have to give poor, Why Well let me say everything was great, But sorry to say they let themselves down big time. My last order was to say a pain I placed an order for 2 items and after 5 day's only just got an email to say your order has been dispatched today, Then 5 hours later another email came saying sorry but your order has been" Cancelled order due to stock shortages" Ok I can accept that but left an ok rating, Then I get a phone call from TJC saying could I review my review and as a sorry please accept a money voucher I said yes I would review my review and Thanks for the offer of the said voucher, 2 day's later still NO voucher and I get another one of these review's to do, So to say I'm unhappy is an understatement........!”

Helpful Report

Posted 1 year ago

Good afternoon, Mr. Humphrey, Thank you for leaving a review, we really appreciate your feedback. It is truly disappointing to hear about your experience with our service was not up to the mark and we sincerely apologize for any inconvenience caused. As a company, this is never our intention and we can assure you that we are here to help you solve your problems. We have sent an email to your registered email address with TJC requesting to share few details which will help us in investigating the issue further. Your patience and understanding is highly appreciated and please do not hesitate to contact us if you have any questions or concerns. For any support or clarification please contact us at TJC Helpline – 08002606666, option 3 (Monday to Friday – 08:00am to 07:00pm and Saturday & Sunday – 09:00am to 06:00pm) Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“I purchased a piece of jewellery at the beginning of last week and still haven’t had any notification of dispatch. The money was taken immediately from my bank account of course!”

Helpful Report

Posted 1 year ago

Good evening, Miss. Taylor, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“This is the second time when I have messaged with a problem no one has got back to me about the problem I ordered a kingsize comfort set but when it was delivered it was only a double sheet in it I also ordered a set of sheets and pillowcases in pink which I have not received I spent a lot of money with you and like the quality of the things I buy most of the time so not being replayed to when iv had a problem is unsatisfactory Amanda Hay”

Helpful Report

Posted 2 years ago

Good afternoon, Miss. Hay, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“Every time I have problems ordering on line . I mention before. Nothing is done. I spoke with customer section they say that they cannot offer discount if I order on line.Soon I will give up ordering from TJC.”

Helpful Report

Posted 2 years ago

Good afternoon, Mrs. Kenyon, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Based on our telephonic conversation, I have checked the order discovered that the order was successfully placed and please share the incorrect transaction detail so that we can resolve the case with the best resolution. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“After buying from you for nearly ten years I find that you won’t accept my postal address on Auction items which I have not had any explanation why.”

Helpful Report

Posted 2 years ago

Good evening, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Based on our telephone conversation, as you don't have the information handy about the item so I request you to please give us a call back on 0800-260-6666 (option: 3) so that we can help you to place the order. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“The jewellery is beautiful but shame about packaging. The earings were posted in cardboard envelope shaped packaging and earinng posts were bent. Very disappointed its happened second time.”

Helpful Report

Posted 2 years ago

Good afternoon, Miss. Yasin, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. We tried to connect with you to discuss your concern, however, we're unable to connect. I am sharing your feedback with the team, and we will make sure to get the necessary changes in the process to make your experience with us more enjoyable. Your patience and understanding are highly appreciated and please feel free to contact us if you have any further questions or concerns. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 2 years ago

“I returned a faulty bracelet , last week and still haven’t heard anything about my refund not good enough”

Helpful Report

Posted 2 years ago

TJC is rated 4.2 based on 3,186 reviews