TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,191 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

Write Your review

Tell us how TJC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY, wife signed up to new Tjc Plus, free unlimited next day deliveries. All lies and fraudulent misrepresentation. They still advertising free next day delivery, presenters still going on about it. Wife ordered 5 separate orders, None of them delivered within next day or even next couple of days, she rang up to complain and was told well it can take a few days for you to get it and various other stupid excuses. Tried telling her that some items are not included in next day, yet presenters selling said item say that if you pay for plus account you will get next day as long as ordered before 5pm!!! Am now contacting police as feel that their actions meet the threshold of fraud by misrepresentation. They are taking the monthly plus fee, but know they cannot/will not meet their obligations. Wife ordered ring yesterday,5th Jan, about 3pm, well before the 5pm cut off, got notification today that ring has been despatched and she will get it on 11th, by no stretch of the imagination is this next day. They also cannot say they didn't have it in stock as they have sent confirmation that item has been despatched. They are now trying to blame the couriers, Hermes, saying its them that are not meeting the deadlines. They are fraudulently taking monthly fee knowing that they will not or cannot meet the service levels you are paying for. TJC plus is one big scam. Customer service is a joke, tried multiple times to get answers and all are rude, aggressive and if they don't like the way the calls is going when you point out valid concerns they either put phone down or threaten you saying you are being rude or aggressive. Fob off saying will get manager to ring you NEVER DO!! Will also be going to ASA and OFCOM. QUALITY HAS DECLINED MASSIVELY, DO NOT USE!!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

“Absolutely agree with the recent comments. Have been a loyal customer with TJC for many years and spent thousands of pounds. Recently made a considerable purchase on budget pay, put onto my credit card until I could see the item. The piece of jewellery was stunning, so decided to go ahead with the purchase. Called to arrange resize and advised a paid label would be sent, 1 week later no label! Called customer service who said that i should never have been told that & i had to pay for the return myself, this was just the start of the problem! 2 weeks ago they have taken the 2nd instalment from my debit card which is a considerable amount of money without authorisation to use this card. Therefore leaving me to source the payment from a family member to cover the cost taken from my bank. Called customer services spoke to a lovely lady who said they would rectify the error made on their part & charge the correct card & refund the wrong card. Still no refund up to now. Called today and got a very rude girl who was arrogant and advised that the previous girl didn't have the authority to do the refund. Advised that she got authority from supervisor & was asked to put it in writing by email. The rude girl today said that she couldn't answer for the girl last week & nothing has been done!!! Then stated that her supervisor would need to look into it, what again!!! And have to wait for a call back, what is the problem , just refund me the money into the right account & debit the correct one!,,Am absolutely furious with this company who obviously don't value their customers no matter how much you spend with the company. Their customer service is absolutely disgusting & their attitudes are the same. I used to recommend TJC to everyone, not anymore!! Please think twice before using this company as if anything is wrong you don't stand a chance. I unfortunately shall no longer be buying anything else from them. They need to take notice of their customers as not everyone can be wrong. Unfortunately they too have also lost my custom as no longer have any confidence in them sad to say.”

Helpful Report

Posted 4 years ago

“Purchased a boat ring on the 10th December,when it hadn't arrived in the 18th contracted them again, and was told that the ring was on the way as they could track the item, again telephoned on the 23rd December and again was told the same,today Iwas told that the ring had been delivered to another address in my area,the attitude of the customer service was so unconcerning. I will not be purchasing anything from this company again I only hope that in 5 days my money will be returned. J Williams.”

Helpful Report

Posted 4 years ago

“Very bad customer service and they change the rules to suit themselves. Very quick to take your money, but very very slow to get back, if you can!!!! Buyer beware”

Helpful Report

Posted 4 years ago

“I was a customer of TJC for five years and spent thousands of pounds on the channel/website. I can honestly say that customer service has deteriorated and I have had the misfortune of speaking to a number of rude and arrogant staff members. I am perplexed as to why any company would employ staff members who are rude to customers and obviously have no interest in promoting the Company for which they work. I would add that the standard of jewellery is now well below par and I would advise anyone reading this review to save themselves the stress of dealing with this Company and spend their money elsewhere. TJC take note your loyal customers are leaving and will not be returning. I add that this is not a staff training issue it is a staff attitude problem. I also add that my 79 year old mother was also a loyal customer and she is appalled by the service. Consequently she will not be purchasing from TJC again. TJC's motto should be "customers do not count, no service provided, management poor and staff have attitude problems".”

Helpful Report

Posted 4 years ago

“This is my second review on this company I bid for 2 brown serenity electric blankets but I was sent 2 entirely different colours altogether . This company said that they would send out a prepaid label which I'm still waiting for the parcel was delivered on Monday the 14 / 12 /2020 it's now the 18/12/2020 and still no prepaid label it doesn't take 4 days to post and for me to receive a prepaid label I'm absolutely furious these blankets were supposed to be for my gran and grandad it look like I was right I'm going to have to send this package back at huge expense to myself or put these blankets into charity and it would seem like I'm going to have to purchase something else for my gran and grandad's Christmas . Thanks ally tjc.”

Helpful Report

Posted 4 years ago

“I bid for 2 serenity electric blankets I was sent the wrong colours I emailed tjc the response I received was we will send out a free returns label then the email said once they have received the returned items that I would have to phone them up to get my money refunded back to me I would have thought that the refund should happen automatically should it not that's the last time I'm ordering bedding from tjc . I also ordered pink sheet set a while ago that I didn't receive it turns out that the delivery company that tjc use just left my parcel outside my building where anyone could just steal it and they did as it happens I was at home when the said parcel was delivered and not one pressed my buzzer tjc replaced the order but that is not the point here the delivery service they choose is incompetent.”

Helpful Report

Posted 4 years ago

“Boyfriend ordered my engagement ring over 3 weeks ago. Has contacted them 3 times. Given 3 different delivery dates. Tracking numbers don't work. Unable to sign in to account. Customer service is appalling. They refuse to let us speak to a supervisor. Questions are never answered. They just use standard replies. Promises of emails and phone calls never happen. Buyer Beware!!”

Helpful Report

Posted 4 years ago

“I agree with the terrible service reviews. Returned high value item weeks ago, which they took pay for before it was even in stock and so I waited for delivery. I sent it back recorded delivery it was signed for and confirmed over phone as received their end next working day. I was told on 25 Nov could be 5 working days to process refund to bank. Still nothing and its 14th Dec. Every time I contact them and believe me its been multiple emails and calls, there is a different excuse for delay, first it was covid, then portal broken etc and statements of "we have escalated" "you need to wait for a call back", why exactly? .There has been no information that enlightens me on why the refund has not been processed and I have had to chase every single reply. "Give us few more days" is what I keep receiving as response from emails. Its simple, process the £400 refund as required. This company is seriously lacking, the last agent I spoke to said its always like this, we escalate emails every day and just get nothing back, it's constant. We are stuck telling customers there is just no updated information. How can that be allowed. Everyone with bad experience needs to use the ADR if get no joy.”

Helpful Report

Posted 4 years ago

“Everything went wrong cheap diamonds that a decent jeweller would laugh at.I can’t stand nitesh the ignorant little git and the queen of sparkle grrrr It’s dire how not to run a company.”

Helpful Report

Posted 4 years ago

“If I could give a O ⭐️ I would...returned 2 bags after discovering I had bought items marked 'sample item not for resale' !..it turned out tjc was selling handbags that were originally given out free in stores as a purchase freebee !..I was informed the return parcel was empty despite me sending track/trace!.it was so much hassle trying to show customer service my postal recipients etc I gave up after 4 weeks..horrendous shopping experience and clearly selling goods off other companies marked as...not for resale !..”

Helpful Report

Posted 4 years ago

“PHONE TODAY VERY RUDE TO ME”

Helpful Report

Posted 4 years ago

“Signed up for plus delivery service.in one week,items never arrived 2 and four days,Still Waiting for 1.phoned 3 times on 3 different days.The customer services say they will send email to management,Still heard nothing from them. They are blaming Royal Mail.,but that’s no excuse,It’s this company who promised next day delivery...not royal mail.”

Helpful Report

Posted 4 years ago

“woman on TJC was making fun of gypsys”

Helpful Report

Posted 4 years ago

“Can you explain why all the presenters are claiming that the company could go out of business or that the prices shouldn't be at the price on screen and that the company is taking a hit on the products because of the price”

Helpful Report

Posted 4 years ago

“Customer service is shocking!! I signed up to tjc through the phone set up my account, then signed up on there website. I was ordering thousands of pounds worth of items, I was ordering via the phone and the Web multiple times per day and then realised they were charging me £5.99 per day on both my phone account and my Web account. I phoned up to resolve the situation and was told because the lady typed my email address in wrong when I signed up so it didn't match my Web account so that was why then I was told I wouldn't get a refund for the extra £5.99 I had been paying everyday for almost 3 weeks!! I was then assured I could still use both accounts and would not be charged postage as I signed up for the tjc plus delivery service for £7.99 a month. Customer service assured me to press option 2 when I phone for an item and I won't get charged so I did this and got charged £6.99 so I phoned back again and was told I probably won't get a refund!! What kind of shocking customer service is this?! They have basically stole money out of my account and won't refund. So no I would never recommend this company and they will be getting no more of my money.”

Helpful Report

Posted 4 years ago

“Do not trust this company all the presenters are claiming that the company could go out of business or that the prices are too low or you're losing money or not making money on a product disgusting behaviour”

Helpful Report

Posted 4 years ago

“Bought a bracelet that had a stone missing. I returned it and have proof of posting on 28/09 phoned twice and been on chat line Still NO REFUND. Constantly fobbed off. So long ago l done have order number as paperwork was sent back with item”

Helpful Report

Posted 4 years ago

“I have Always found Tjc Execlent good items good customer service never had a problem till now ordered a pair of 50 point diamond earrings they have not give me a refund ask for permission to open them was not for me put there was a earring with two tags on and one with one on phoned straight back on the 25th told the lady I was sending them back and there was only one tag on one of them made 4 call to them this week spoke to a chap called Amardeep and Alana very nice people the Supervisor was supposed to phone me never did so I have sent a email Srikant Jha and sending a personal letter to head office Monday regarding this matter as I say I have always had excellent service from them till now jean”

Helpful Report

Posted 4 years ago

“Would have awarded no stars but you have to in order to write your review. All in all, worst experience from a tv shopping company, EVER. Ordered a signet ring and paid at check out. Wanted it resized so just after paying, as instructed, I contacted (immediately) customer services by email to resize it and instructed the size. Heard nothing that day. Got an email NEXT DAY, advising it had already been shipped! There followed an exchange of emails: they were sorry, it had already been sent. Would have to send it back again and I would be charged for resizing. I asked questions, got standard company replies, no answers to my questions. Completely useless. There was absolutely no genuine empathy or apologies. I would question the training these customer services people get. Perhaps it’s down to the poor attitude from the supervisor- retraining may be an idea for all???? I meet many people through my job on a daily basis and will be happy to pass on information of the kindness, understanding and customer support (lack of) to them. Will never ever order through this company again. And I do NOT recommend buying from them.”

Helpful Report

Posted 4 years ago

TJC is rated 4.2 based on 3,191 reviews