TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,183 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

07738294696

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My device has stopped working so I will be returning it for a full refund. Regards Jean Sorhaindo”

Helpful Report

Posted 1 year ago

Good afternoon, Mrs. Sorhaindo, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Not great. Mis sold the item.”

Helpful Report

Posted 1 year ago

Good afternoon, Miss. Caesar, Thank you for leaving a review, we really appreciate your feedback. It is truly disappointing to hear about your experience with our service was not up to the mark and we sincerely apologize for any inconvenience caused. As a company, this is never our intention and we can assure you that we are here to help you solve your problems. We have sent an email to your registered email address with TJC requesting to share few details which will help us in investigating the issue further. Would request you to please share the details and we would be happy to help. Your patience and understanding is highly appreciated and please do not hesitate to contact us if you have any questions or concerns. For any support or clarification please contact us at TJC Helpline – 08002606666, option 3 (Monday to Friday – 08:00am to 07:00pm and Saturday & Sunday – 09:00am to 06:00pm) Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Item never arrived.”

Helpful Report

Posted 1 year ago

Good evening, Mrs. Lawrence, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. I have found the details of your order (0026545540) Which was placed on 13th Sep’2022 As per the feedback shared by you for the non-delivery item, we have already processed a refund of £34.99 on 1st Oct’2022 Refund will get reflected in your account within 3-5 business days. Hope you will give us another opportunity to serve you better. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“I ordered my item, company took my detail and I received an email from them confirming my order. A week later still no item, so I responded to ask when I may expect information regarding my orders delivery. That was 4 days ago and I have still received no response or tracking information from them. I don't mind time, of delay shipping (within reason) but very disappointed with their lack of communication.”

Helpful Report

Posted 1 year ago

Good evening, Miss. Campbell, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. I have found the details of your order (0026537542) Which was placed on 13th Sep’2022 I can see the parcel was successfully dispatched on 1st Oct'2022 and should get delivered to your address within 3-5 business days. The tracking number for the same is: MQ204453660GB We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Order was left on hold with no contact from tjc emailed to enquire nonreply. When I phoned and was told on hold I was offered a small voucher if I completed the order, no point as anniversary had passed and i purchased elsewhere. I was also told it had been delivered on chat!!! Appalling service.”

Helpful Report

Posted 1 year ago

Good evening, Mr. Gray, Thank you for leaving a review, we really appreciate your feedback. It is truly disappointing to hear about your experience with our service was not up to the mark and we sincerely apologize for any inconvenience caused. As a company, this is never our intention and we can assure you that we are here to help you solve your problems. We have sent an email to your registered email address with TJC requesting to share few details which will help us in investigating the issue further. Would request you to please share the details and we would be happy to help. Your patience and understanding is highly appreciated and please do not hesitate to contact us if you have any questions or concerns. For any support or clarification please contact us at TJC Helpline – 08002606666, option 3 (Monday to Friday – 08:00am to 07:00pm and Saturday & Sunday – 09:00am to 06:00pm) Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Returned 4 rings in 1 packet. Refunds given on 2 only Tried in vain to get the refund on the other 2 but they are now saying the rings weren’t in the packet?? THEY WERE!!! They don’t reply after 72 hours either.. next stop is my Bank and Trading Standards..”

Helpful Report

Posted 1 year ago

Good evening, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. I have found the details of your order (0026225720) Which was placed on 7 th Aug’2022 I confirmed with the team that we had not received the item, and we had also gone through the CCTV, but there was nothing there. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Packages arriving opened and taped up, orders being split into many packages, orders saying they are returned to tjc when I haven’t even received them yet and customs charges for items coming from China wen I’m ordering from Uk site and paying postage to be delivered to ireland”

Helpful Report

Posted 1 year ago

Good morning, Thanks for leaving a review. We really appreciate all your feedback. It's truly disappointing to hear about your experience with our service and we apologise for the inconvenience caused. As a company, this is never our intention, and we can assure you that the issue you faced will not be repeated. It's our customers that allow us to constantly improve the way we serve. We would like to investigate this further and try to resolve the issues you’ve had. We’ve emailed you on the registered TJC email id asking for a few details so, that we can investigate the issue and resolve it. We look forward to hearing from you soon. Your patience and understanding is highly appreciated and please feel free to contact us if you have any further questions or concern. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Very poor. Unable to grasp the issues and not able to resolve. Requested full refund.”

Helpful Report

Posted 1 year ago

Good morning, Mr. Brando, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. I have found the details of your order (0026414143) Which was placed on 29th Aug’2022 As per the feedback shared by you for the faulty item, we have already processed a refund of £4224.99 on 14th Sep’2022 Refund will get reflected in your account within 3-5 business days. Hope you will give us another opportunity to serve you better. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“I am not shopping with this company again, firstly my order mysteriously vanished but the payment went to pending on my bank account, no-one seemed to be able to help me, I was promised a £5 voucher for the trouble and that never appeared either. Well done TJC!!”

Helpful Report

Posted 1 year ago

Good morning, Miss. Swaby, Thank you for contacting us regarding your concern. I am sorry for the inconvenience that you have faced. I completely understand how frustrating this must be for you. I've successfully located the details of your account and as a token of apology I have added a discount voucher of £5.0 which you can use on your next purchase. Please use the discount code (K4EF6E) before 20-03-2023 to avail the benefits. Your patience and understanding is highly appreciated. Please don't hesitate to contact us for further queries. Thanks & Regards, Rajeev Sharma

Posted 1 year ago

“4 times I phoned still not received my earings which you assured me you send out straight away once receiving the damaged ones back which you received 2 weeks ago now not good enough tjc”

Helpful Report

Posted 1 year ago

Good afternoon, Mrs. Pople, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I really appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Based on our telephonic conversation, I checked with the team and discovered that they shipped you a replacement order yesterday with the tracking number FM345337105GB. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“You messed my order up. Did not put my full address when you posted it so it got lost in the mail. And customers services was shocking when trying to sort out this problem a lot of try again later comments from your team . I will nether buy from you again”

Helpful Report

Posted 1 year ago

Good evening, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. This is to inform you that, we tried to connect with you on call. However, due to some reason, we failed to do so. Request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Ive bought many chains and pendants for my self and fir gifts and the majority of chains have snapped after few wears incl with diamond pendants which have been lost because of this. Ive had the 9ct gold hoops which have snapped in half as they were flimsy and took all my broken gold and sold it. I bought soo many items and because i had them in the bothom droor so was over a year id had them before i wore most pieces they would not replace. Hence id rather pay extra for quality in the shops”

Helpful Report

Posted 1 year ago

Good evening, Mrs. James, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Based on our telephone conversation, I request you to please give us a call back on 0800-260-6666 (option: 3) or Reply on the same with a good time to connect with you so that we can arrange a call-back. We appreciate your understanding of this and look forward to serving you again. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“19th July 22. I placed an order online after seeing a TJC television presentation and I paid for the extra 2 day business postage. As I had not heard anything from yourselves on the 22nd July 22., I did a live chat only to be told that the item is due in on 31st July 22. You should have put a note on your show to inform your Customers of this delay, or you could have put it online when checking out. Just thought you should know.”

Helpful Report

Posted 1 year ago

Good evening, Mrs. Holloway, Thank you for your review. I'm sorry to hear that we were not able to deliver as per your expectation, but I appreciate you bringing this issue to my attention. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you. Based on our telephone conversation, we are just waiting for the stock since, according to my check with the team, it will arrive at our location soon. Once it does, it will be shipped to you. Your patience and understanding are highly appreciated and please feel free to contact us if you have any further questions or concerns. Kind regards, Rajeev Sharma Customer Service Agent www.tjc.co.uk

Posted 1 year ago

“Very difficult to get answers to questions once order placed. Also no email delivery updates on item ordered as stated in confirmation of order and item discounted by £200 the day after I ordered it and still not received after a week.”

Helpful Report

Posted 1 year ago

“Presenter Mark suggested watching a clip on you tube,whether he thought it was funny or not he should NOT have suggested watching it the content was not acceptable,as i said whether it was a joke or not he should have kept it to himself,i think he should be sacked.”

Helpful Report

Posted 1 year ago

“you sold the air filter so now where do you buy spare filters the filters you are selling online are no good for that model you sold”

Helpful Report

Posted 1 year ago

“Some of the items I have ordered recently have not been of the quality I expected from TJC and having an issue with not delivering my first order for weeks and weeks the subsequent customer service has been appalling. All scripted nonsense and asking for further patience. The offer of a voucher as 'an apology' but could not be used on any item in the sale, that had been reduced, in the auctions etc, voucher code didn't work despite emailing multiple times, then told I have to ring an order through, to use the code, when I did it still didn't work. Just appallingly pathetic customer service.”

Helpful Report

Posted 1 year ago

“Hello Everyone. Purchased several pieces last week. One No TAG” Two pieces differ from My Original Chosen Ones, Bracelets coming up so tiny (Child’s) Not Adults Sizes. Three says will Send Email For Posting. No such luck. Never will I purchase At “TJC”. Years have been a Customer very sad.”

Helpful Report

Posted 1 year ago

“I never get one of my items a jewel box. I can't be bothered to call tjc when they have the worst possible customer service. They still owe me money and a few items which disappeared puff in the air.”

Helpful Report

Posted 1 year ago

“I have had nothing but problems with Customer Service to resolve problems and yet nothing gets resolved, I want a delivery collection, they have promised to resolve issues I have terminal cancer my number is 07597488423, Amanda. collins1718@gmail.com.”

Helpful Report

Posted 1 year ago

TJC is rated 4.2 based on 3,183 reviews