TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,198 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am still waiting for the problem to be resolved with my faulty diamond earrings.”

Helpful Report

Posted 5 years ago

Dear Janet, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Ordered 4 birthday present and waited over a month and never received them I got refund for the items but TJC is not reliable”

Helpful Report

Posted 5 years ago

Dear Mrs. Whitehouse, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“I recently sent two item back and have only been refunded for one .how can that happen when you fill in a return,s slip and it states both item numbers.£10.00 MAY NOT BE A LOT TO LOOSE TO YOU BUT I AM NOW A PENSIONER AND ON A LIMITED INCOME ,and ive phoned twice about it and still no action.totally rubbish service this time normally very good . Just how many crooks do you employ now.?”

Helpful Report

Posted 5 years ago

Dear Mrs. Downing, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“As usual, the staff will give assurances, then do nothing. Very frustrating.”

Helpful Report

Posted 5 years ago

Dear Miss. Sawock, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Still waiting for delivery after 15 days 1 item turned up faulty had to get my money back and was a gift the second part of her gift hasn't arrived .. her birthday came went and still waiting for the item even after speaking to you and being reasurred it in a couple of days it will be here... your customer services v disappointed !!!!!!! And paid p.p”

Helpful Report

Posted 5 years ago

Dear Mrs. Triteos, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Be careful they sometimes charge you for items that is not in stock and send fake delivery notice. You also have to be careful when returning items as they will pick and choose items to confirm receipt of and continue taking payment. The good is that you can often find some really nice items reasonably priced- would love if they do price match though as I purchased an item advertised as one off lowest purchase only to see it sold for £100 less a few days later. Next day delivery can take weeks - no guarantee...”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“i lost all trust with tjc since they tried to defraud me over a 20 inch rope chain”

Helpful Report

Posted 5 years ago

Dear Mr. Harris, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Last order was supposed to be yellow diamond when they turned up they were white and when I emailed and asked for return label Told be to return and pay the postage and reminded to get insurance on the postage So for something that’s not my mistake but TJCs I’m having to pay not very good customer service”

Helpful Report

Posted 5 years ago

Dear Mrs. Bellamy, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“So bad you wouldn't want to receive still waiting on missing items paid for!!!!!!!!”

Helpful Report

Posted 5 years ago

Dear Ms. Pryor, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Customer care sucks big time.. Tjc dropped dpd, did NOT tell me or other customers. I'm left with returns i can't return including large,even faulty items &my money paid out for goods that whatever reason i did NOT need or want! I spent hrs on the phone trying to sort this go pushed from pillar to post & NO joy. All they need to do is come up with an option tha Thanks for NOTHING Tjc!!!!”

Helpful Report

Posted 5 years ago

Dear Ms. Cullen, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. However, please note we are no longer arranging home collection of items though we do reimburse the P&P cost if a customer receives a faulty item and returned it on his/her own. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“I had ordered some items for my sons wedding. It didn’t arrive on time and still hasn’t. It will be returned. To say I was disappointed is an understatement.”

Helpful Report

Posted 5 years ago

Dear Mrs. Carey, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“5 orders were cancelled and still waiting for items that I ordered 4 weeks ago. no help from customer service at all”

Helpful Report

Posted 5 years ago

Dear Miss. Lorenz, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“After having 2 items of jewellery delayed after being emailed they were shipped and payment was taken the items were not shipped as stated. 1 item was shipped 3weeks after email and 2 item told investigating now told item been lost !”

Helpful Report

Posted 5 years ago

“I ordered ring several weeks ago and I have not received it yet.”

Helpful Report

Posted 5 years ago

Dear Mrs. Sharkey, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“as a 76 year old oap, i am expected to carry two heavy full sized fans to the post office, which is half a mile away, when the fans are being returned because they are faulty. I cannot do this so have to keep two faulty fans because tjc will not get them collected. Disgusted.”

Helpful Report

Posted 5 years ago

Dear Mrs. Bowyer, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“I asked for customer service to call me & not to email me.Recieved 2 emails,both of which never even mentioned what I was enquiring about”

Helpful Report

Posted 5 years ago

Dear Mr. Potter, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. However, if you require assistance over a call I request you to contact our Customer Care Team on 0800 260 6666 (option 3). Monday to Friday 8am to 7pm Saturday to Sunday 9am to 6pm Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Pre-order system shambolic. Customer care unhelpful bordering rude. Ordinary service fine, no complaints.”

Helpful Report

Posted 5 years ago

“Got the same item elsewhere much cheaper!”

Helpful Report

Posted 5 years ago

Dear Mr. Quinn, Thank you for sharing your valuable feedback with us. Be advised we always try to give the items at the best prices however each platform has different offers and promotions compared to the other. Please rest assured we will work on your feedback and try to further improve our services Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Absolutely disgraceful. An account was set up using somebody else's email address. This is potentially identify theft and a criminal offence. It was probably an error. However, despite my concerns and numerous emails, TJC has not responded. I asked that the account was deleted but receipt of an email asking me to provide a review would indicate otherwise. Still waiting TJC and your managing director will be receiving a letter.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

“Doesn’t fit my earring extremely disappointed”

Helpful Report

Posted 5 years ago

Dear Mr. Kennedy, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 5 years ago

TJC is rated 4.2 based on 3,198 reviews