TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.21

4.2 Rating 3,188 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,188 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Mr Michael Purdy

Mrs Kay Lawrence

Mrs Glenys Oxley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last order was supposed to be yellow diamond when they turned up they were white and when I emailed and asked for return label Told be to return and pay the postage and reminded to get insurance on the postage So for something that’s not my mistake but TJCs I’m having to pay not very good customer service”

Helpful Report

Posted 3 years ago

Dear Mrs. Bellamy, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“So bad you wouldn't want to receive still waiting on missing items paid for!!!!!!!!”

Helpful Report

Posted 3 years ago

Dear Ms. Pryor, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Customer care sucks big time.. Tjc dropped dpd, did NOT tell me or other customers. I'm left with returns i can't return including large,even faulty items &my money paid out for goods that whatever reason i did NOT need or want! I spent hrs on the phone trying to sort this go pushed from pillar to post & NO joy. All they need to do is come up with an option tha Thanks for NOTHING Tjc!!!!”

Helpful Report

Posted 3 years ago

Dear Ms. Cullen, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. However, please note we are no longer arranging home collection of items though we do reimburse the P&P cost if a customer receives a faulty item and returned it on his/her own. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I had ordered some items for my sons wedding. It didn’t arrive on time and still hasn’t. It will be returned. To say I was disappointed is an understatement.”

Helpful Report

Posted 3 years ago

Dear Mrs. Carey, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“5 orders were cancelled and still waiting for items that I ordered 4 weeks ago. no help from customer service at all”

Helpful Report

Posted 3 years ago

Dear Miss. Lorenz, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“After having 2 items of jewellery delayed after being emailed they were shipped and payment was taken the items were not shipped as stated. 1 item was shipped 3weeks after email and 2 item told investigating now told item been lost !”

Helpful Report

Posted 3 years ago

Good Morning, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I ordered ring several weeks ago and I have not received it yet.”

Helpful Report

Posted 3 years ago

Dear Mrs. Sharkey, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“as a 76 year old oap, i am expected to carry two heavy full sized fans to the post office, which is half a mile away, when the fans are being returned because they are faulty. I cannot do this so have to keep two faulty fans because tjc will not get them collected. Disgusted.”

Helpful Report

Posted 3 years ago

Dear Mrs. Bowyer, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“I asked for customer service to call me & not to email me.Recieved 2 emails,both of which never even mentioned what I was enquiring about”

Helpful Report

Posted 3 years ago

Dear Mr. Potter, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. However, if you require assistance over a call I request you to contact our Customer Care Team on 0800 260 6666 (option 3). Monday to Friday 8am to 7pm Saturday to Sunday 9am to 6pm Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Pre-order system shambolic. Customer care unhelpful bordering rude. Ordinary service fine, no complaints.”

Helpful Report

Posted 3 years ago

“Got the same item elsewhere much cheaper!”

Helpful Report

Posted 3 years ago

Dear Mr. Quinn, Thank you for sharing your valuable feedback with us. Be advised we always try to give the items at the best prices however each platform has different offers and promotions compared to the other. Please rest assured we will work on your feedback and try to further improve our services Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Absolutely disgraceful. An account was set up using somebody else's email address. This is potentially identify theft and a criminal offence. It was probably an error. However, despite my concerns and numerous emails, TJC has not responded. I asked that the account was deleted but receipt of an email asking me to provide a review would indicate otherwise. Still waiting TJC and your managing director will be receiving a letter.”

Helpful Report

Posted 3 years ago

Good Afternoon, Thank you for sharing your valuable feedback with us. I sincerely apologise for the inconvenience you've faced, I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“Doesn’t fit my earring extremely disappointed”

Helpful Report

Posted 3 years ago

Dear Mr. Kennedy, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 3 years ago

“The bag was terrible the zipper was broken and it smelled of rotten fish,”

Helpful Report

Posted 4 years ago

Dear Mrs. Walsh, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“This chain looks nothing like the picture it’s so fine I wanted it as a gift for a man and this is so not siutable”

Helpful Report

Posted 4 years ago

Dear Mrs. Edna, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to your item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben, Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Poor customer service and poor quality goods”

Helpful Report

Posted 4 years ago

Dear Mrs. Hunter, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the item and our service. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“I have been shopping with TJC for 10 + years, but unfortunately I have had some packages go missing, they were delivered to the wrong addresses, on a few occasions and I literally got no help and the member of staff I spoke was very rude and unhelpful, I'm Wheelchair bound after a very severe stroke and I was told by the staff to try my old address and ask if they had had it delivered__ I told them that I was disabled, but I was told it was my fault for changing the address? Which I hadn't, my carer offered to take me to the address, and the people living there denied having it, so I told them I would call the police because Royal mail confirmed it had been delivered there, at this point they were shouting and swearing at us, I'm quite small and very fragile and was very intimidated, as was my carer, so we turned to leave & the door opened again and they through the ring at me and a carrier bag at us as I was trying to self propel myself in my Wheelchair away from them as I do get very nervous since not being able to walk I phoned TJC and told them what had happened, but they were very uninterested and I have yet to be refunded the two payments I have already made_ so on this occasion I am very upset and will be looking elsewhere from now on, is a shame as I am a regular buyer for many years from you. Gayla Philips”

Helpful Report

Posted 4 years ago

Dear Miss Philips, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the delivery. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“I ordered a ring and was told I could re-size it up to two sizes down and two sizes up. Then received a vm a few days later telling me there would be a further charge of £20.00. Therefore I am cancelling my order. Poor service.”

Helpful Report

Posted 4 years ago

Dear Mrs. Kemp, Thank you for the valuable review and for taking the time to share your feedback with TJC. I apologise for the inconvenience caused in regards to the item. I will be emailing you to resolve this issue. Thank you, Kind regards, Ben Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“I bought an opal ring for my daughter for Christmas, I bought it in October. The ring was not that expensive but the quality I was shocked. The stone cracked and broke, I contacted tjc, they said there was a 30 day return date, however, the ring was faulty but they would not refund or give me a substitute ring. Very disappointing wont be buying from them again.”

Helpful Report

Posted 4 years ago

Dear Ms. Mcpike, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the faulty item. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

“Ordered on14 April but despite 3 calls to Tracking and Customer Service nothing has been heard and no order”

Helpful Report

Posted 4 years ago

Dear Mrs. Kurtha, Thank you for sharing your valuable feedback with us. I apologise for the inconvenience caused in regards to the delivery of order. I will be emailing you to resolve this issue. Thank you, Kind regards, Gavin Customer Service Agent www.tjc.co.uk

Posted 4 years ago

TJC is rated 4.2 based on 3,188 reviews