TJC Reviews

Name: TJC
Address: TJC Limited, Surrey House, Plane Tree Crescent, TJC Limited, Surrey House, Plane Tree Crescent, Feltham
Rating: 4.20

4.2 Rating 3,196 Reviews

80 %

of reviewers recommend TJC

Company Reviews

Questions

Metrics

4.2

Based on 3,196 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

craig.pyke@tjc.co.uk

Location:

TJC Limited, Surrey House, Plane Tree Crescent,
TJC Limited, Surrey House, Plane Tree Crescent
Feltham
TW13 7HF

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Anonymous

Anonymous // 01/01/2019

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“Very happy with customer care service. Always keen to help and find solution. I love the website too, so easy and user friendly. I have bought many lovely items for myself or for my friends. Thank you TJC🤍”

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Posted 3 years ago

“Arrived OK but when worn just a couple of times, one stone had fallen out of the setting and no wear to be seen.”

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Posted 3 years ago

“Very good product and value for money arrived quickly and in good condition.”

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Posted 3 years ago

“Sometimes it can be beautiful, sometimes very confusing, I.e. you say" get it home TRY it on, and if you do not like it you can return the item,(including necklaces) I tried to return an item and was told NO CHANCE of returning the item, I hear the sales people say it most of the time!”

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Posted 3 years ago

“The jewellery I have bought is first class”

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Posted 3 years ago

“My delivery was delivered late, but it was the Royal Mail issue. I spoke to a service desk advisor and he was very polite and dealt with the problem very promptly. The issue is now resolved. Thank you 😊. Suraiya Koodoruth”

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Posted 3 years ago

“Whilst the prices are sometimes excellent your customer service is very poor.”

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Posted 3 years ago

“Sold my chanel necklace/chanel belt through e Bay and the transaction was quick and efficient. The money minus the e bay fee was placed into my bank account approx 1 weak later. There were no problems.”

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Posted 3 years ago

“Ordered ring (item no 7310643) on 10th Feb via telephone ordering service requesting it be sized up before sending. Was told this could be done and it would take up to 14 days. I was aware this would incur a further charge but assumed this would be taken from my account automatically along with payment. However after 14 days no sign of ring and no info as to what was going on. After numerous phone calls and emails I kept being told to wait another 7 - 10 days over and over again only to then find out the ring hadn't even started to be resized! Where had it been all this time?! I then received a phone call on the 4th March asking me for payment for the resizing before it could be instigated and that I would then need to wait a further 14 days for this to be done.! Really poor customer service-even though I had explained this was for someone's birthday on the 27th Feb no-one seemed to care and there has never been any sense of urgency for an unhappy customer. I shall wait until the end of this week and if the ring hasn't arrived by then I shall be demanding a much deserved refund-my patience has now run very thin. Very disappointed indeed.”

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Posted 3 years ago

“Based on many years of shopping with TJC , i feel this an accurate rating due to some very good service but also some of the worse too .”

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Posted 3 years ago

“Extremely helpful and informative with my particular problems.Both call centre staff and supervisory very helpful Managed to get my order to me in time for my wife and daughters birthday.Thank you very much.”

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Posted 3 years ago

Author didn't leave any comments.

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Posted 3 years ago

“Easy to order items and the customer services team are really polite and efficient.”

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Posted 3 years ago

“Very pleased with my purchase a beautiful moonshine ring, arrived quickly. Thanks will shop again.”

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Posted 3 years ago

“TJC Your jewellery is beautiful and cheaper then gems tv if you keep your prices reasonable I will keep buying.”

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Posted 3 years ago

“It is very enjoyable and amusing watching TJC.”

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Posted 3 years ago

“I have shopped with TJC for years now as I find the prices reasonable and I know if I’m not happy with my purchase I’m guaranteed getting refunded no questions asked or struggle to get it also it gives a meal to a child who is homeless and hungry!”

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Posted 3 years ago

“Very quick delivery and always wrapped well”

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Posted 3 years ago

“Always a swift and reliable service from TJC goods ordered are delivered in a day or so, all the items I have purchased have been as described or shown on the channel”

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Posted 3 years ago

“Irregular pricing. Sale prices often reflect the previous selling price of the item is increased then shown a sale discount. Deliberate dishonestly. Not a good selling practice needs to be addressed.”

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Posted 3 years ago

TJC is rated 4.2 based on 3,196 reviews