“WORST COMPANY EVER, Total and utter scammers, in my case they listed items on the auction site which they will not honor and say it is out of stock i believe only if the price is lower than they expected,
i won various items over the last couple of months and when the winning price is to low they will take your money but still cancel your order,
for example i won an air fryer at half the normal price but they cancelled my order only after marking it as dispatched and taking my money , the next day despite them informing me it was cancelled it was back listed on the websites auction site.
totally breaching uk law and clearly ripping me off. i must be a victim of fraud because they cancelled my order and after nearly 4 weeks they still have not refunded a single penny yet.
as i say what has made this worse for them is they have still not refunded me after nearly 4 weeks,
i reported this a couple of days ago to trading standards who have had me make multiple requests for a refund to see if they comply with uk trading laws as they are investigating TJC because of other refund issues with many other customers, i have made a point of emailing tjc demanding my money back almost every day while they dig themselves a deeper hole with lies after lies and them fobbing me off, i have emails so they can not even deny my refund issues and cancelled order, all of which is going to go to hopefully fine them very heavily, i have agreed to provide trading standards with a formal legal statement and formal complaints so the can prosecute them.
Hopefully they are going to foolishly regret not refunding me a mere 50 odd quid as both trading standards and now visa are investigating them, they lied to visa saying they were not able to refund a visa payment for my item which was a lie and fraud,
Then tjc lied about processing manual refunds via bank to bank transfers when a bank to bank transfer takes on average 15 minutes but in some cases upto 24 hours however TJC have tried to tell me a bank to bank transfer takes at least 10 working days which is a lie my bank told me that a bank to bank transfer would be almost instant for a payment of under £60. tjc are liars and cheats when they claim it will take at least 10 working days.
Thankfully now with the support of trading standards working with VISA they are investigating my case as a fraud case with TJC lying about refunds which they never process,
IF YOU HAVE A CANCELLED TJC ORDER PLEASE PLEASE CHECK TO MAKE SURE YOU GET YOUR REFUND INSIDE 3-5 DAYS IF YOU DONT YOU COULD WELL BE A POSSIBLE VICTIM OF TJC FRAUDULENT REFUND SCAM (YOU WILL NEED TO CHECK AND CONTACT TJC FIRST AND HAVE THEM LIE ABOUT REFUNDING YOU FIRST) AND IF THEY DO LIE OR FOBB YOU OFF YOU SHOULD CONTACT UK TRADING STANDARDS TO REPORT THEM AND ALSO REPORT THE MATTER TO YOUR CREDIT CARD OR DEBIT CARD PROVIDER, I KNOW VISA DEBIT AND BARCLAYS ARE INVESTIGATING REFUND FRAUD DUE TO MY REPORTS TO TRADING STANDARDS AND MY OPEN CLAIM FOR A PAYMENT ISSUE .
MAKE SURE YOU REPORT ANY ISSUE TO YOUR BANK AND TRADING STANDARDS AND VISA IF YOUR REFUND IS NOT PAID TO YOU IN FAIR TIME AS THEY ARE INVESTIGATING TJC RIGHT NOW FOR POSSIBLE ALLEGED REFUND FRAUD.
RIGHT NOW AFTER THE LIES AND THE HASSLE TJC HAVE PUT ME THROUGH I ACTUALLY NOW HOPE THEY DONT REFUND ME AND THEY GET HEAVILY FINED I WILL GET MY VISA PAYMENT BACK EITHER WAY VIA A VISA CLAIM FOR A REVERSAL,
THEY HAVE NO LEG TO STAND ON AS THEY FOOLISHLY PROVIDED EMAILS LIKE FOOLS CONFIRMING THEY WERE BASICALLY SCAMMING ME AND OBTAINING MY BANKING DETAILS BY DECEPTION AS VISA CONFIRMED A REFUND IS PRETTY MUCH A 1 CLICK OPTION TO MAKE A REPAYMENT AND OBTAINING MY DETAILS WAS NOT EVEN NEEDED FOR A BANK REPAYMENT.
DISGUSTING COMPANY PLEASE AVOID”
“IF YOU ARE READING THIS AND AGREE WITH WHAT I'M ABOUT TO SAY MY ADVICE IS TO STOP SHOPPING WITH THIS VILE COMPANY HAVE YOU NOTICED HOW AGGRESSIVE THESE PRESENTERS ARE WHEN SELLING JEWELLERY AND HOW THEY BULLY US CUSTOMERS TO PURCHASE THE SCREAMING AND SHOUTING AND SLAMMING OF THE DESK AND HOW DESPERATE THEY ARE FOR MONEY YOU REALLY SEE THE NASTY SIDE OF ALL OF THE PRESENTERS BUYING TEAM MANAGEMENT AND GUESTS WE THE CUSTOMERS SHOULD CHOOSE IF WE WISH TO PURCHASE NOT TJC”
“I placed a bid for 4 bottles of grande fierce mens scent the order was supposed to be fast tracked on the 16/11/2022 I've emailed them several times they haven't responded . I've sat on the phone twice first time for 10 minutes without an answer from customer services the second time I've been on the phone for 25 minutes still no answer from a customer service person I'm absolutely livid now . I want my money refunded back to me for the 4 bottles of grande fierce mens scent now or I'm contacting trading standards on Wednesday when I'm on my days off if tjc do not respond to the emails I've sent them and trust me I will do it cause I did with 2 other company's in the past .”
“The service and communication I have had with TJC is appalling. 8 weeks ago I returned my Lux Brush which Stopped charging after 12 months. Brush was purchased with lifetime guarantee. Phoned numerous times have to hold on for at least 30 mins just get through to call handler who doesn't seem to know a deal just says returned it to Opatra. Its usually a call centre in India. Bet if I was buying an item phone would be answered straight away. Advice I would give is think before you buy wish I had.”
“STOP BUYING FROM TJC AND THEN YOU WILL SEE WHAT THESE VILE NASTY PRESENTERS AND BUYING TEAM ARE ALL ABOUT THEY ONLY WANT YOUR MONEY JUST LISTEN HOW AGGRESSIVE THEY ARE TOWARDS US CUSTOMERS YOU'RE NOT ALLOWED REFUNDS OR TO RETURN ANYTHING”
“I'm still waiting for a refund for 2 items that TJC received on 29th October. Keep getting told by email to keep waiting and I can't get through on the phones. Royal mail delivered my returned goods back to them as I have proof, but 2 weeks later they still haven't issued my refund”
“Bad customer service, the way a complaint is always "scripted" in their email back replies & which NEVER address your actual problem or complaint issues in your original email to them....... DO NOT BUY from this disappointing jewellery company !! & trying to get thru on the phones is VERY time consuming & a joke not to mention the costs on your 'pay as you go' mobile trying to get thru , what a joke this company is !! Oh & they offer a voucher code when they have mucked up which NEVER works or even gives you the money off, what a poor empty gesture & when you do finally get thru to customer services they advise the voucher can only be used on certain things?!, surely money off is money off everything??? Now we are dealing with delayed orders, no real explanation given as to why except 'technical issues' being given as the reason.... HAS TJC BEEN CYBER HACKED ?? & ARE OUR FINANCIAL DETAILS SAFE?? is a question I am not getting any answers' to........ is it time to get Trading Standards' involved? SORT IT OUT TJC & start reassuring your 'Valued Customers' !!! (Below on this review it asks how long have you been waiting for your queries to be replied to, it's over a week & I am still waiting)”
“I bought a bed cover off them and because It would not fit a cot never mind a King sized bed so i sent It back with a postage paid sticker they sent me and because i have not kept the item they have deducted £3.99 postage so i Will never buy anything else of the cheap chanell the things they sell you can get out of a Lucky bag anyway”
“WHAT IS IT WITH THE CONSTANT BULLYING OF CUSTOMERS SHOUTING SCREAMING AND AGGRESSIVE BEHAVIOUR USING THE COST OF LIVING TO GET MONEY OUT OF CUSTOMERS AND NOT GIVING CUSTOMERS THE EXTENDED MONEY BACK GUARANTEE OR REFUNDS”
“I sent for a ring at the cost of £199 for next day delivery.
The ring didn’t arrive the next day.
I phoned the customer service and was told it would be another week before I received it so they refunded my postage. Another week passed still no ring got in touch again then received a messages to say it was lost in transit. I would be refunded in 3 to 5 days this has gone on for2 weeks now still waiting for my refund. To add insult to injury I paid £2000 for a ring that was reduced to £1000 7 weeks later.
😡😡😡
😡😡😡”
“I ordered some earings which Brock.. no worries theses things happen I was refunded very quick then I notice about a week later 7.99 was taken out of my account for no reason. Finding a way to contact them had to be though there blog and I read to call them via phone it will cost me 15p per minute. However I was given the a way to send my concerned via a little box. I am now waiting to see what happens. I did not give this company the right to hold my card detales so this is really worrying me. I will let you know what the outcome is. I have the option to ring my bank. But I'm not well all this is mak8ng me worsen”
“Been a customer for many years,and finding now items are nit described properly and if very poor standard, I bought a £60 Amber necklace that was and looked large beads told they were 14.5mm in diameter, recieved a very small 7.5mm one certainly not the one they presented, also strad watches that don't work after a few months,even with new,batteries. Chains that break easily, this company should be investigated”
“GET RID OF PETER SHERLOCK RACIST AGAINST TINA TURNER AND STILL BULLYING CUSTOMERS BEING AGGRESSIVE AND SHOUTING AGAIN AT THEM YOU ONLY CARE ABOUT GETTING MONEY OUT OF CUSTOMERS REALLY DESPERATE TJC”
“WATCHED PETER AND CHLOE THIS MORNING 19 TH JULY AND THEY WERE PRESENTING A HAIR REMOVAL PRODUCT THEY STARTED TO TALK ABOUT HOW THIS CAN HELP WITH BIKINI LINE AND MENTIONING BUSH PETER THEN CAME OUT WITH A RACIST COMMENT ABOUT TINA TURNER ON HOW HE DOESN'T WANT HER IN HIS UNDERWEAR HE WOULD NEVER MAKE HE REALISED WHAT HE SAID BUT DID NOT APOLOGISE FOR THIS RACIST COMMENT AND CHLOE HER FACE SAID IT ALL SO EVERYONE READING THIS YOU RACIST WORKING FOR TJC”
“Couldn't cancel an order 30 seconds after placing it. Agent spoke poor English and refused to connect me to a manager. Typical bazaar mentality. Lousy customer service, everything they do is for benefit of company and not the customer. Avoid at all costs.”
“I bought 2 scarves £9.99 each when I received them they said dry clean only they were advertied viscose sent them back they Evan charged a warranty £3.50 did not ask for also £7.98 delivery I got £3.00 refund phoned there non existent costumer service got through to a Indian guy rude could not speak English hardly he told me they had received 1 scarf DO NOT BUY FROM THESE CON ARTIST for peace of mind they must be laughing all the way to the bank!!!!!!!!no star”
“GUYS DONT BELIEVE WHAT THESE PEOPLE TELL YOU ON TV.
AFTER ALL THE COMPANY IS BASED IT JAIPUR AND WE ALL KNOW ABOUT INDIANS TRYING TO SCAM PEOPLE IN UK WITH PHONE SCAMS ECT AND THIS CHANNEL IS NO DIFFERNT.
EXAMPLE THEY HAD GANGES OF LONDON WATCHES ON THE FAKE WEBSITE THEY SELL FOR £700 TJC WAS SELLING FOR £99 YOU MAKE UP YOUR OWN MIND.
CHINESE KNOCK OFFS.”
“BE VERY CAREFUL WHEN BUYING JEWELLERY FROM TJC BACK IN 2008 TJC WAS FINED BY TRADING STANDARDS FOR SELLING A PINK TOPAZ AND CLAIMING THAT IT WAS GENUINE WHEN IN ACTUAL FACT IT WAS A TOPAZ BUT SPRAYED PINK”
“Dreadful customer service ,had to contact them because I didn’t receive my ring after I paid two day delivery after four emails and a phone call to a person I could not understand I found out it had not been sent ,many different excuses as to why !!! Finally received it ,very flimsy and poor quality only kept it because I just can’t deal with their customer service to return it ,lesson learned I will never buy from them again”
