Tobi Reviews

Name: Tobi
Rating: 4.30

4.3 Rating 3,155 Reviews

82 %

of reviewers recommend Tobi

4.3

Based on 3,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email
Returns & Refunds
Returns Process	Could Be Better

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137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You charged my card 6 times. Although you refunded each charge your website said it would not charge my card which is a lie being that 6 refunds were issued. I used to love this site but checking out this time was super sketchy. Also attempted to get in contact and the number you have posted in your contact us was no longer in service which is extremely inconvenient.”

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Posted 3 years ago

“lagging”

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Posted 3 years ago

“kkk”

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Posted 3 years ago

“Very frustrating that the return policy is only for store credit. I purchased a dress to try on for a wedding with plans to keep it and it did not fit right in any place/at all despite looking through the reviews of sizing etc. Now I am ordering things with my store credit that I don't need or want simply to make use of the money so it is not a total loss. Will not be shopping on this site again.”

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Posted 3 years ago

“I won’t be shopping on tobi anymore. They only offer store credits and the sizes are big.”

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Posted 3 years ago

“I wish I could have got a discount and not store credit. I had to pay 30$ international shipping to send my dress back (that looked nothing like the photo) to the US when it shipped from Canada. And now I have to use my store credit. Disappointed.”

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Posted 3 years ago

“The website is not working properly and I was unable to view the pictures of the clothing I wanted. I had to navigate to Tobi on other devices, find what I wanted and then add it to my cart on this device.”

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Posted 3 years ago

“This website is the worst retail website I've even been on. Why is there no menu to see categories that you can shop? You are losing money from this. Your return policy and your company are trash.”

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Posted 3 years ago

Hi Claire, Thanks for taking time to leave a review. Kindly note that our menu is accessible on desktop via the top navigation bar. On mobile, there is a hamburger menu that you can expand to view all product categories. Best, Tobi

Posted 3 years ago

“Worst customer service ever.”

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Posted 3 years ago

“Never get a response from the email and the clothes do not fit me”

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Posted 3 years ago

“I ordered two dresses, and one of the dresses I received was incorrect. I had to return the incorrect dress and then it took a week to ship the original dress when I was in a time crunch to find a dress. Now I am trying to get credit for that dress that I had to return and it has been well over the 14 business days they need to process the return.”

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Posted 3 years ago

“Was really excited about this dress but unfortunately it did not fit so I sent it back for a credit. Absolute scam, Tobi claims they won’t offer credit since it was “soiled”. The dress was literally tried on and sent back in perfect condition. Scam scam scam, please don’t waste your money on their horrible customer service.”

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Posted 3 years ago

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Posted 3 years ago

“I ordered my first dress and for no reason it got cancelled and now I have to order this dress, hoping I get it by Saturday for when I go away”

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Posted 3 years ago

Hi Kate, We took a look into this for you. The reason your order was canceled was that there was a problem with your credit card. We emailed you twice to help you correct the issue but received no response. The same case applies to your new order. Once we receive a response we can ship asap! Thanks!

Posted 3 years ago

“Horrible website. Store credit was a pain to use. Kept having problem signing back on into the account. Last time I’m ordering from Tobi”

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Posted 3 years ago

“The store credit system is terrible.”

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Posted 3 years ago

“Hade extreme trouble placing order. Was unable to use PayPal even after multiple attempts”

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Posted 3 years ago

“I have not gotten my order I want a refund for this”

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Posted 3 years ago

Hi Kaiya, We appologize for your package being lost my USPS. We have reshipped your order, and it should arrive within a few days.

Posted 3 years ago

“return method sucks.”

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Posted 3 years ago

“App sucks ass glitchy”

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Posted 3 years ago

Tobi is rated 4.3 based on 3,155 reviews