Tobi Reviews

Name: Tobi
Rating: 4.30

4.3 Rating 3,155 Reviews

82 %

of reviewers recommend Tobi

4.3

Based on 3,155 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email
Returns & Refunds
Returns Process	Could Be Better

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137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Omg, the dress is so bad! The bottom half of the dress is so seethrough! You can see the underlining and it looks awful! -100/10”

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Posted 3 years ago

“The dress that I ordered is totally sheer and it has a damaged. First time I’be placed an order with you and last time for sure. Not satiated all”

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Posted 3 years ago

“I haven’t received my dresses yet and the holidays are fast approaching :( I ordered my dresses on Dec1 and it has been over 2 weeks and still hasn’t arrived yet.”

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Posted 3 years ago

Hi Anji, Shipping to Canada has an estimate of up to 11 business days. Your package was delivered on the 15th, which is within the quoted time.

Posted 3 years ago

“Won’t give me a refund for a damaged item. Only sending me another items which I don’t want”

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Posted 3 years ago

“I did not like the quality of the sweaters I purchased and they were final sale. I am very disappointed.”

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Posted 3 years ago

“Lame store! Ordene ropa en esta tienda y nunca me llego, me estaban mandando correos de que me iban a sacar dinero de mi cuenta para procesar mi orden y cosas así honestamente no tengo tiempo para perderlo y estar checando y contestando correos”

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Posted 3 years ago

“The quality of the item I received is AWFUL and I can't get a refund. I don't want store credit. I will not be ordering from Tobi again if this is the quality of clothing you send out.”

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Posted 3 years ago

“All clothes are 2 small I am returning them”

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Posted 3 years ago

“they cancelled my order weeks after purchasing. had an event coming up was very disappointed”

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Posted 3 years ago

“I still have not recieved my package!!!”

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Posted 3 years ago

“strap literally broke before i could even wear my dress”

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Posted 3 years ago

“Very upset. I purchased a dress and was sent a completely different dress. There’s no phone number to contact anyone. I leave for a very important vacation in 5days and needed this dress for photos that I booked on the beach. Now I’m stranded with the wrong dress AND it doesn’t even fit!!”

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Posted 3 years ago

“I ordered a dress and they charged my card...got an email 2 weeks later saying my order was canceled. It still says the dress is available online, they need to update the website so people don’t keep buying a dress that is out of stock.”

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Posted 3 years ago

Hi, Your order was canceled because your CVV code did not match. We reached out to do a manual check, but we never received a response. Since we couldn't confirm your CC, we couldn't charge it or ship the item. Your card was not charged, just authorized.

Posted 3 years ago

“it was too small”

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Posted 3 years ago

“I have not received my package yet”

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Posted 3 years ago

“I never received my dress”

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Posted 3 years ago

“An item that I did not order came instead of what I ordered.”

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Posted 3 years ago

“Unresponsive customer service”

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Posted 3 years ago

Hi, We took a look into this, and we see your ticket was submitted on Tue, 2 Nov 2021 at 10:50 AM. Our customer support responded Tue, 2 Nov 2021 at 4:51 PM. To summarize our response: Yes, you can return your order for store credit up to 30 days of delivery. Please let us know if there's anything else we can help with!

Posted 3 years ago

“Didn’t receive order”

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Posted 3 years ago

Hi, We took a look at this for you, and it looks like your package was delivered: November, 01 2021 16:50 Local time. If you did not receive your order, please get in contact with us and DHL so we can figure out what happened.

Posted 3 years ago

“i did not recive my order and tobi cancelled. it was for my birthday and i could not have it for that day some of the persons whos reads this maybe feel relate. i love the dress and i hope i could win just to buy it again.”

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Posted 3 years ago

Tobi is rated 4.3 based on 3,155 reviews