Tobi Reviews

Name: Tobi
Rating: 4.29

4.3 Rating 3,195 Reviews

82 %

of reviewers recommend Tobi

4.3

Based on 3,195 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email
Returns & Refunds
Returns Process	Could Be Better

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137

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tobi's claims are incredibly misleading. Their "free 10-day returns" fail to mention that you don't get your money back ... only store credit. They hide the store credit caveat in the fine print on their returns FAQ page, which is incredibly deceptive. Now that I've used my store credit, I will never order from Tobi again.”

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Posted 4 years ago

“My package was stolen and I’ve sent 2 emails in that regard and have not heard back. I would like a refund.”

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Posted 4 years ago

“I havent received my order yet and the tracking never tells me where it is.”

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Posted 4 years ago

“Omg, the dress is so bad! The bottom half of the dress is so seethrough! You can see the underlining and it looks awful! -100/10”

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Posted 4 years ago

“The dress that I ordered is totally sheer and it has a damaged. First time I’be placed an order with you and last time for sure. Not satiated all”

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Posted 4 years ago

“I haven’t received my dresses yet and the holidays are fast approaching :( I ordered my dresses on Dec1 and it has been over 2 weeks and still hasn’t arrived yet.”

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Posted 4 years ago

Hi Anji, Shipping to Canada has an estimate of up to 11 business days. Your package was delivered on the 15th, which is within the quoted time.

Posted 4 years ago

“Won’t give me a refund for a damaged item. Only sending me another items which I don’t want”

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Posted 4 years ago

“I did not like the quality of the sweaters I purchased and they were final sale. I am very disappointed.”

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Posted 4 years ago

“Lame store! Ordene ropa en esta tienda y nunca me llego, me estaban mandando correos de que me iban a sacar dinero de mi cuenta para procesar mi orden y cosas así honestamente no tengo tiempo para perderlo y estar checando y contestando correos”

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Posted 4 years ago

“The quality of the item I received is AWFUL and I can't get a refund. I don't want store credit. I will not be ordering from Tobi again if this is the quality of clothing you send out.”

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Posted 4 years ago

“All clothes are 2 small I am returning them”

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Posted 4 years ago

“they cancelled my order weeks after purchasing. had an event coming up was very disappointed”

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Posted 4 years ago

“I still have not recieved my package!!!”

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Posted 4 years ago

“strap literally broke before i could even wear my dress”

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Posted 4 years ago

“Very upset. I purchased a dress and was sent a completely different dress. There’s no phone number to contact anyone. I leave for a very important vacation in 5days and needed this dress for photos that I booked on the beach. Now I’m stranded with the wrong dress AND it doesn’t even fit!!”

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Posted 4 years ago

“I ordered a dress and they charged my card...got an email 2 weeks later saying my order was canceled. It still says the dress is available online, they need to update the website so people don’t keep buying a dress that is out of stock.”

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Posted 4 years ago

Hi, Your order was canceled because your CVV code did not match. We reached out to do a manual check, but we never received a response. Since we couldn't confirm your CC, we couldn't charge it or ship the item. Your card was not charged, just authorized.

Posted 4 years ago

“it was too small”

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Posted 4 years ago

“I have not received my package yet”

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Posted 4 years ago

“I never received my dress”

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Posted 4 years ago

“An item that I did not order came instead of what I ordered.”

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Posted 4 years ago

Tobi is rated 4.3 based on 3,195 reviews