Hi,
We took a look into this, and we see your ticket was submitted on Tue, 2 Nov 2021 at 10:50 AM. Our customer support responded Tue, 2 Nov 2021 at 4:51 PM.
To summarize our response: Yes, you can return your order for store credit up to 30 days of delivery.
Please let us know if there's anything else we can help with!
Hi,
We took a look at this for you, and it looks like your package was delivered: November, 01 2021 16:50 Local time. If you did not receive your order, please get in contact with us and DHL so we can figure out what happened.
“i did not recive my order and tobi cancelled. it was for my birthday and i could not have it for that day some of the persons whos reads this maybe feel relate. i love the dress and i hope i could win just to buy it again.”
“Do not shop here if you want a refund for a return. It's 2021, and I find it strange that I can't get a refund because the product wasn't satisfactory.”
“I never received my package and never received a refund - just attitude from terrible customer service. Worst company ever, worst brand ever. Check their BBB profile for all the terrible reviews.”
