“I attended the Toby carvery Trowbridge with my family Sunday booked by my son, Harley. Whilst i applaud the service the food wasn't up to par. I paid for the adults to have an upgraded meal which in essence was just a larger plate and a sausage. I had ordered the beef, sadly and i got two of the thinest slices of meat that if held up to the light you could see through it, except for the fat, which was what made up at least half of it. I will never eat there or at any Toby after that experience, i do not mind paying good money if the food matches the expectations, sadly in this case they left wanting.”
“We went to Toby Carvery at Lympstone Devon ,we were very impressed with a member of staff called Karen she was most very helpful, and gave an excellence service , it made such a refreshing change Thank you Karen , the food was good as well.”
“My sister Alana made a reservation two weeks ago for myself, herself, my 3 year old toddler, and my 80year old disabled grandmother, on crutches to dine at your facility at 4pm on August 1st. We were visiting from Ireland and it is/was my grandmothers favourite place to visit. As we were on holiday from Ireland we had no car, as my grandmother is disabled and I had a toddler in a pram, we ordered a taxi from were we were staying in Victoria Park Hackney to your restaurant which cost 22 pounds Sterling one way. As we got to the door after the taxi left there was a small a4 piece of paper stating it was closed due to staff shortage, with no attempt to contact us to let us know this before embarking and paying for such a journey. We then had to wait 30mins in the cold for another taxi and pay an additional 22pounds Sterling to get home. Not only did you send no email to let us know in advance and there was no phone calls or texts but bizarrely you were actually texting/emailing us almost daily up until 30mins before our scheduled booking saying you were excited to see us and/or confirm we were still coming, and/or make sure we registered a car reg. If you check your cctv you’ll see myself and toddler along with my 80year old disabled grandmother on crutches and sister arrive at 3.55pm by taxi and wait in the cold for another taxi to have to come pick us up. You’ll also see a minimum of 15-20 dinners also all with bookings whom also were not informed however luckily for them they were not made out of pocket by almost 50pounds by your unprofessionalism and neglect. Whilst waiting on the taxi back in disbelief myself and other guests who’d booked checked all your social media platforms and website and nothing had been posted about your closing either! Please contact my email for copies of the taxi receipts which you are liable for. Take note for future reference if you intend on closing one of your establishments make sure to notify the people who go there spending their money with their families making plans before wasting their time, money and unnecessarily ruining their plans!”
“Visited toby carvery a couple of weekends just to have a drink in the beer garden, just wanted to say staff were brilliant but one member of staff stood out that was Shaun who was working the bar, when he brought our drinks outside even though he was busy he still took time to have a chat with me and my elderly parents, job well done and thank you.”
“Love this place. Not cheap but not overpriced either, fantastic Sunday dinner, huge variety of foods, unlimited veg and potatoes to fill your plate. Large collection of condiments to compliment your food including cranberry sauce, mint sauce, apple sauce, mustard etc.”
“Poor customer service and bad food, microwave dinners have more appeal. Will NOT be going to Toby's again, I advise everyone to spend a bit more by going somewhere else. If you do decide to go with the kids make sure you ask for a childs plate because they dont offer one even when they clearly see a child with you and there are no signs to state you need a childs plate to avoid an adult meal charge!”
“Hi We visited Toby Carvery Hinton yesterday. We had to wait over 10mins before anyone attended the front desk. Once seated over 12mins wait. The food was not up to Toby normal high standards with the Yorkshire pudding been very chewy and tasteless. All the staff seemed to be in a bad mood. It was more of a pleasure leaving than going there.”
“Just visited Toby Carvery, Taunton and found it to be one of the best carvery experiences for quite some time. Genuine welcome, great service and very tasty food. Well worth a visit.”
“The price for a carvery meal is excellent and the service is good. However at our last visit we were shown to a table where there was lots of food on the floor, undoubtedly left by children. Also on the table next to us a toddler was eating food not from a plate but direct from the table which was slightly riotous and pretty non-appetising!”
“Ok we had a take away , but still had to go into it as I had a voucher . No big deal infact it was better as I got to choose my own meat and veg it was sooooooo yummy infact they gave me an extra takeaway carton for my veg so we have enough food for tomorrow as well ! The only down side is the deserts are a lot of money for what you get and should be cheaper as they are takeaway also only a tiny bit of custard so overpriced and small portions . So that’s why I gave a 4 x”
“Fabulous food! (reading,berkshire) shame the waitress was rushed off her feet!! food always above standard but in my experience the only thing letting this restaurant down is the lack of staff on the floor, always a big que to get the food then you encounter a waitress whom you almost too afraid to ask anything off, on my last experience the stress off this situation was clearly apparent and actually spoilt the experience of eating out, a shame as the food is sooo good!”
“well I have just had a very nice lunch with a friend at the toby carvery id almonsbury Bristol, and it was very good and the service was very good staff were ,
smiling and it made the place happy to dine in.will be going again”
“Attended with family, food was lukewarm and meat fatty. Toilet facilities very poor, one out of action ,two had wet floors and grubby sinks, accessible toilet dirty, sink grubby, hand dryer not working and emergency pull tied up out the way! Spoke to staff member, but he didn't seemed too concerned, " I will have a look later"... Disappointing as its hard to find an accessible place to eat where there's room to manoeuvre and toby has usually fitted the bill...”
“So I booked a table for two for Sunday lunch and arrived to find a 20 deep queue waiting to be booked in.
There was chaos with no one filtering out the booked from non booked. But that did not matter because even if you go to your table you would then have to wait an hour for the food.
I complained to Toby and their response was sorry but staff had gone off sick etc etc.
No real acknowledgement that the service was disgraceful and as they have a contact number when booking they could always advise us it was not possible to serve lunch.
People were walking out quite disgusted.
So we left without a table or food and what an disgraceful way for such a large company to respond.
No incentive to visit another Toby”
“Toby Carvery in Speke , is no better than going to a drive in. Poor sloppy service. Meats dried , over cooked . Vegetables undercooked.
Cramped cubicle seating . Wrote to customer services. , the response was a could not care less attitude. Would never recommend.”
