“christmas meal sponsored by scrouge (cram em in never mind covid).
Went to toby restraunt in thanet. Got a table so small there was no room for decorations especially not a xmas cracker. We were put at a table next to a hole in the wall right next to another table with no screen inbetween (much closer than the 1m required by covid regs). We joined the queue for the carvery where we were some of the few people wearing a mask. At the counter there were no paper napkins available and no maccaroni cheese (due to the lack of cheese sauce) but the mushy califlower cheese was still available. Apparently the green mushy balls were brussel sprouts but you could not tell from the teste. Needless to say we were disappointed with the meal. It seams to me that in order to cram in as many people as possible a lot of corners have been cut. This is disappointing as previously this had been a good toby to eat at.”
“Shocking it’s been 12 days and still no refund after I was told 10 days. No respect to replying to emails and staff very rude slamming the phone down when I asked once for the refund the first time round it’s now been 3 times I’ve asked for a refund and no refund. Was out with family and a child present the staff made my family feel very uncomfortable and as we didn’t want to be there asked for a refund. Very unprofessional pub appalling.”
“Chewy, fatty roast beef and cold Yorkshire puddings and shriveled up roast potatoes. Cold veg. My wife and Mum went down with stomach upset and sickness. Save your money and Cook at home.”
“Roast potatoes were burny. Left out so longthey had wrinkled. Veg also in need of replacing with fresh choices. I had to ask for fresh potatoes. No Yorkshire puddings were available.”
“I attended the Toby carvery Trowbridge with my family Sunday booked by my son, Harley. Whilst i applaud the service the food wasn't up to par. I paid for the adults to have an upgraded meal which in essence was just a larger plate and a sausage. I had ordered the beef, sadly and i got two of the thinest slices of meat that if held up to the light you could see through it, except for the fat, which was what made up at least half of it. I will never eat there or at any Toby after that experience, i do not mind paying good money if the food matches the expectations, sadly in this case they left wanting.”
“We went to Toby Carvery at Lympstone Devon ,we were very impressed with a member of staff called Karen she was most very helpful, and gave an excellence service , it made such a refreshing change Thank you Karen , the food was good as well.”
“My sister Alana made a reservation two weeks ago for myself, herself, my 3 year old toddler, and my 80year old disabled grandmother, on crutches to dine at your facility at 4pm on August 1st. We were visiting from Ireland and it is/was my grandmothers favourite place to visit. As we were on holiday from Ireland we had no car, as my grandmother is disabled and I had a toddler in a pram, we ordered a taxi from were we were staying in Victoria Park Hackney to your restaurant which cost 22 pounds Sterling one way. As we got to the door after the taxi left there was a small a4 piece of paper stating it was closed due to staff shortage, with no attempt to contact us to let us know this before embarking and paying for such a journey. We then had to wait 30mins in the cold for another taxi and pay an additional 22pounds Sterling to get home. Not only did you send no email to let us know in advance and there was no phone calls or texts but bizarrely you were actually texting/emailing us almost daily up until 30mins before our scheduled booking saying you were excited to see us and/or confirm we were still coming, and/or make sure we registered a car reg. If you check your cctv you’ll see myself and toddler along with my 80year old disabled grandmother on crutches and sister arrive at 3.55pm by taxi and wait in the cold for another taxi to have to come pick us up. You’ll also see a minimum of 15-20 dinners also all with bookings whom also were not informed however luckily for them they were not made out of pocket by almost 50pounds by your unprofessionalism and neglect. Whilst waiting on the taxi back in disbelief myself and other guests who’d booked checked all your social media platforms and website and nothing had been posted about your closing either! Please contact my email for copies of the taxi receipts which you are liable for. Take note for future reference if you intend on closing one of your establishments make sure to notify the people who go there spending their money with their families making plans before wasting their time, money and unnecessarily ruining their plans!”
“Visited toby carvery a couple of weekends just to have a drink in the beer garden, just wanted to say staff were brilliant but one member of staff stood out that was Shaun who was working the bar, when he brought our drinks outside even though he was busy he still took time to have a chat with me and my elderly parents, job well done and thank you.”
“Love this place. Not cheap but not overpriced either, fantastic Sunday dinner, huge variety of foods, unlimited veg and potatoes to fill your plate. Large collection of condiments to compliment your food including cranberry sauce, mint sauce, apple sauce, mustard etc.”
“Poor customer service and bad food, microwave dinners have more appeal. Will NOT be going to Toby's again, I advise everyone to spend a bit more by going somewhere else. If you do decide to go with the kids make sure you ask for a childs plate because they dont offer one even when they clearly see a child with you and there are no signs to state you need a childs plate to avoid an adult meal charge!”
“Hi We visited Toby Carvery Hinton yesterday. We had to wait over 10mins before anyone attended the front desk. Once seated over 12mins wait. The food was not up to Toby normal high standards with the Yorkshire pudding been very chewy and tasteless. All the staff seemed to be in a bad mood. It was more of a pleasure leaving than going there.”
“Just visited Toby Carvery, Taunton and found it to be one of the best carvery experiences for quite some time. Genuine welcome, great service and very tasty food. Well worth a visit.”
“The price for a carvery meal is excellent and the service is good. However at our last visit we were shown to a table where there was lots of food on the floor, undoubtedly left by children. Also on the table next to us a toddler was eating food not from a plate but direct from the table which was slightly riotous and pretty non-appetising!”
“Ok we had a take away , but still had to go into it as I had a voucher . No big deal infact it was better as I got to choose my own meat and veg it was sooooooo yummy infact they gave me an extra takeaway carton for my veg so we have enough food for tomorrow as well ! The only down side is the deserts are a lot of money for what you get and should be cheaper as they are takeaway also only a tiny bit of custard so overpriced and small portions . So that’s why I gave a 4 x”
“Fabulous food! (reading,berkshire) shame the waitress was rushed off her feet!! food always above standard but in my experience the only thing letting this restaurant down is the lack of staff on the floor, always a big que to get the food then you encounter a waitress whom you almost too afraid to ask anything off, on my last experience the stress off this situation was clearly apparent and actually spoilt the experience of eating out, a shame as the food is sooo good!”
