“Should sent a tracking number to follow the order and never received one. So I never received my order and it is been almost a month since a ordered it”
Posted 10 months ago
Hello Ariane,
We are sorry to hear this and apologies for any inconvenience this has caused. We are aware that our customer service team has been in contact with you and have located your tracking details for you, but do let us know if you have any further queries and we'll be happy to resolve them.
“Quick to take my money and hasn’t provided any update status on my order.”
Posted 11 months ago
Hello. I’m sorry to hear you haven’t received your shorts, but I’m glad to say that they are due to arrive today by 9 pm. It appears that you didn't receive our confirmation email with the tracking information; this can occasionally go into Junk mail so apologies if this was the case. I’m sorry you’ve been disappointed with the process but we really do try and keep all our customers informed and I'm glad to say that we rarely incur delays in delivery. Our orders to Canada do take 5-10 working days to arrive and we'll ensure in future that our review emails are sent out later to allow for this. Many thanks, Michelle
“The shorts are nice and well made but the sizing chart is off a bit. My son wears a size 4 (almost size 5) so I ordered the 3-4 size however they are very big on him and will have to wait almost a year to grow in to them. In all though they are nice.
Love mine but wish they had an option with no netting in the shorts.”
“LOVE these swim trunks! Both my boys hate tags and itchy fabric, so the softness of Tom & Teddy was a huge plus for us. They're very comfortable and the prints are bold and vibrant. LOVE, LOVE, LOVE!
And they have great customer service! I reached out with a question about my order and had a personalized response in minutes.”
“SO VERY HAPPY I have discovered this site!!!! LOVE your merchandise and plan on ordering lots more from it!!! This first order is an Easter Gift for my Son-in-Law and his 4 year old son and 1 year old son to have matching matching bathing bathing suits on the beach in Fla.! He is going to be ESTATIC!!!!!! THANKYOU for offering so many patters in so many sizes!!!! I already have 2 more Patterns picked out to buy for them so they will match!!!!! Y’all are AWESOME!!!!!”
