"The worst service ever and such incompetent customer service!\r\n\r\nI ordered a pair of booths and they have been delivered after nearly 10 days (it was supposed to be 3 to 5 business days)\r\n\r\nI was traveling on the day that the parcel was supposed to be delivered and the courier declared the parcel delivered and also said I did sign for it, which was impossible as no one was home at the time!!!! I emailed them the flight tickets with check-in done and also the hotel booking as I was in Singapore for work at the time and the customer service at Tommy said it is not their fault if the courier did leave the parcel in another place or it got lost. Contacted the courier and they kindly replied that as a recipient I cannot send a claim and it is the sender\/retailer that has the responsibility to do it. Contacted Tommy customer service again and they said the case is close and they don't want to deal with this if I wish to bring my case further to report it to the local police.\r\n\r\nThis is the lowest customer service ever and I will not recommend to anyone to buy from them ever as if the items get lost they disappear as they don't have the ability to deal with people. Such bad customer service, and also rude and disrespectful.\r\n\r\nI want to go further with this as the parcel is lost and I want my money back.\r\n\r\nHas anyone had a similar experience? Any advice as I want these rude people to pay for their incompetence!"

"Very Disapppinted\r\n\r\nCan not expect World's renowned brand dispatching damage items\r\n\r\nUn-acceptable from a Brand who is selling its products at quite a higher price with a claim of Best Quality Designer products. Customer obviously paying for the Quality Desguner products\r\n\r\nAnd selling damage items to customers\r\nIt's a SHAME"

"Very Disapppinted\r\n\r\nCan not expect World's renowned brand dispatching damage items\r\n\r\nUn-acceptable from a Brand who is selling its products at quite a higher price with a claim of Best Quality Designer products. Customer obviously paying for the Quality Desguner products\r\n\r\nAnd selling damage items to customers\r\nIt's a SHAME"

"Very Disapppinted\r\n\r\nCan not expect World's renowned brand dispatching damage items\r\n\r\nUn-acceptable from a Brand who is selling its products at quite a higher price with a claim of Best Quality Designer products. Customer obviously paying for the Quality Desguner products\r\n\r\nAnd selling damage items to customers\r\nIt's a SHAME"

"UK - I wouldn't even give them a rating of 1! They don't even deserve that. Unable to rectify issues brought to their attention immediately after placing order, delay in delivery (wouldn't of arrived on time even if I wanted it), customer service is disgusting, after having the product returned to senders, they still didn't refund me till I chased them, ignored my complaint too! Disgusting retailer! No compensation offered for the inconvenience. They talk rubbish. I have all the emails from Tommy Hilfiger to back my review and claim. \r\n\r\nNever ordering or recommending them. \r\n\r\nItem was needed for 18th July 2021. \r\n\r\nAccidently placed a late night (23:11hrs, 9th July 2021) order on a navy shirt thinking its black. Immediately tried to cancel on the same night.\r\n\r\nI didn't get a reply till 11th July 2021 \u201cUnfortunately, due to our policy of fulfilling orders as quickly as possible, we are unable to cancel your order once placed. I'm sorry for this inconvenience.\u201d \r\n\r\nWhen I challenged that the order has not been dispatched and to not dispatch it and just refund me instead - I was told \u201cAs previously advised, order cancellations are only possible within 30 minutes of the order being placed as the systems are mostly automated and we have no means to have the parcel cancelled beyond that timeframe. At the time of order placement, our Customer Service was already closed, therefore there was no way to assist you in due time.\u201d \r\n\r\nSurely if the systems are MOSTLY automated its still humans packing and shipping the parcels so ship them back to your own return department!!! However I need to cancel within 30 minutes but that rule doesn't apply cause they were closed anyway!? Lol. So how does the 30 minutes rule even apply and therefore should apply from when they open for orders placed out of hours!? \r\n\r\nYet they didn't dispatch the order till the 15th July 2021, which didn't arrive till 22nd July 2021 (after the date it would have been required for). They received my parcel on the 18th Aug 2021 and still didn't bother issuing my refund till I chased them last night on 7th SEPTEMBER 2021!!!! Still have to wait a further 5-10 days for my refund. \r\n\r\nThey didn't even have the decency or courtesy to offer any compensation for all the inconvenience caused and rubbish spoken by their customer service team! They expect people to just forget to return, so they get to keep the sale and give no refunds. Atrocious!\r\n\r\n#98159139"

"UK - I wouldn't even give them a rating of 1! They don't even deserve that. Unable to rectify issues brought to their attention immediately after placing order, delay in delivery (wouldn't of arrived on time even if I wanted it), customer service is disgusting, after having the product returned to senders, they still didn't refund me till I chased them, ignored my complaint too! Disgusting retailer! No compensation offered for the inconvenience. They talk rubbish. I have all the emails from Tommy Hilfiger to back my review and claim. \r\n\r\nNever ordering or recommending them. \r\n\r\nItem was needed for 18th July 2021. \r\n\r\nAccidently placed a late night (23:11hrs, 9th July 2021) order on a navy shirt thinking its black. Immediately tried to cancel on the same night.\r\n\r\nI didn't get a reply till 11th July 2021 \u201cUnfortunately, due to our policy of fulfilling orders as quickly as possible, we are unable to cancel your order once placed. I'm sorry for this inconvenience.\u201d \r\n\r\nWhen I challenged that the order has not been dispatched and to not dispatch it and just refund me instead - I was told \u201cAs previously advised, order cancellations are only possible within 30 minutes of the order being placed as the systems are mostly automated and we have no means to have the parcel cancelled beyond that timeframe. At the time of order placement, our Customer Service was already closed, therefore there was no way to assist you in due time.\u201d \r\n\r\nSurely if the systems are MOSTLY automated its still humans packing and shipping the parcels so ship them back to your own return department!!! However I need to cancel within 30 minutes but that rule doesn't apply cause they were closed anyway!? Lol. So how does the 30 minutes rule even apply and therefore should apply from when they open for orders placed out of hours!? \r\n\r\nYet they didn't dispatch the order till the 15th July 2021, which didn't arrive till 22nd July 2021 (after the date it would have been required for). They received my parcel on the 18th Aug 2021 and still didn't bother issuing my refund till I chased them last night on 7th SEPTEMBER 2021!!!! Still have to wait a further 5-10 days for my refund. \r\n\r\nThey didn't even have the decency or courtesy to offer any compensation for all the inconvenience caused and rubbish spoken by their customer service team! They expect people to just forget to return, so they get to keep the sale and give no refunds. Atrocious!\r\n\r\n#98159139"

"UK - I wouldn't even give them a rating of 1! They don't even deserve that. Unable to rectify issues brought to their attention immediately after placing order, delay in delivery (wouldn't of arrived on time even if I wanted it), customer service is disgusting, after having the product returned to senders, they still didn't refund me till I chased them, ignored my complaint too! Disgusting retailer! No compensation offered for the inconvenience. They talk rubbish. I have all the emails from Tommy Hilfiger to back my review and claim. \r\n\r\nNever ordering or recommending them. \r\n\r\nItem was needed for 18th July 2021. \r\n\r\nAccidently placed a late night (23:11hrs, 9th July 2021) order on a navy shirt thinking its black. Immediately tried to cancel on the same night.\r\n\r\nI didn't get a reply till 11th July 2021 \u201cUnfortunately, due to our policy of fulfilling orders as quickly as possible, we are unable to cancel your order once placed. I'm sorry for this inconvenience.\u201d \r\n\r\nWhen I challenged that the order has not been dispatched and to not dispatch it and just refund me instead - I was told \u201cAs previously advised, order cancellations are only possible within 30 minutes of the order being placed as the systems are mostly automated and we have no means to have the parcel cancelled beyond that timeframe. At the time of order placement, our Customer Service was already closed, therefore there was no way to assist you in due time.\u201d \r\n\r\nSurely if the systems are MOSTLY automated its still humans packing and shipping the parcels so ship them back to your own return department!!! However I need to cancel within 30 minutes but that rule doesn't apply cause they were closed anyway!? Lol. So how does the 30 minutes rule even apply and therefore should apply from when they open for orders placed out of hours!? \r\n\r\nYet they didn't dispatch the order till the 15th July 2021, which didn't arrive till 22nd July 2021 (after the date it would have been required for). They received my parcel on the 18th Aug 2021 and still didn't bother issuing my refund till I chased them last night on 7th SEPTEMBER 2021!!!! Still have to wait a further 5-10 days for my refund. \r\n\r\nThey didn't even have the decency or courtesy to offer any compensation for all the inconvenience caused and rubbish spoken by their customer service team! They expect people to just forget to return, so they get to keep the sale and give no refunds. Atrocious!\r\n\r\n#98159139"