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TONI&GUY Reviews

4.5 Rating 1,900 Reviews

87 %

of reviewers recommend TONI&GUY

Company Reviews

Product Reviews

4.5

Based on 1,900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 5th May 2021

TONI&GUY 5 star review on 3rd April 2021

TONI&GUY 5 star review on 2nd April 2021

TONI&GUY 5 star review on 13th March 2021

TONI&GUY 5 star review on 11th February 2021

TONI&GUY 5 star review on 8th February 2021

TONI&GUY 5 star review on 1st February 2021

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a dryer a couple of weeks ago, faulty and not able to get in touch with anyone left email and phone message no reply!!!”

Posted 3 years ago

Dear Donna, Thank you for your review. I am sorry to hear that the product you have ordered is not working properly. I have checked all emails and calls and cannot see an email nor message from you. Can you kindly email the below address and one of our team will advise on the next steps: info@mascolo.co.uk I look forward to hearing from you. Kind regards, Customer Services

Posted 3 years ago

“Fake 😏 😏”

Posted 3 years ago

Dear Marinela, Thank you for your review. I am sorry to hear that you feel this product was fake. I can assure you that we are a verified company who sell online. If you there is anything else we can help with, please email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“Almost a month later and I still have not received it.”

Posted 3 years ago

“Sent the wrong product. Not the same be I ordered. Then refused to send out the replacement straight away instead having to go through a labourious returns process despite the fact it was their mistake. An still awaiting a refund. Would never buy from again.”

Posted 3 years ago

Dear Kate, Thank you for your review. I am sorry to hear that your received the incorrect product, I have chase dour Returns Department who will be in contact very soon. Unfortunately, this was down to human error and as you can appreciate, we do need to follow our processes to ensure we resolve this the correct way. I appreciate your patience in this matter and someone will be in contact very shortly. Kind regards, Customer Services

Posted 3 years ago

“Not received..”

Posted 3 years ago

“Still pending confirmation that my purchase has been sent and of course have not received either. To receive a questionnaire asking for review when they have not been sent yet is quite shocking.”

Posted 3 years ago

Dear Antonia, Thank you for your Review. I am sorry to hear of any disappointment caused, I have looked into this and can confirm a confirmation email was initially sent once the order was placed. I can only apologise for the delay in receiving this. Couriers in the UK are experiencing very high volumes and are working their best to get all orders delivered in good time whilst maintaining Social Distancing measures. I can assure you this will be with you very soon. I thank you for your patience. Kind regards, Customer Services

Posted 3 years ago

“I haven't recieved it yet, can you advise is it in the post?”

Posted 3 years ago

Dear Catherine, Thank you for your Review. I have looked into this and can see you placed your order on 29/12/20, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I ordered a set of shampoo and a spray from your website for 8 days and it hasn't arrived today. My money was withdrawn from my account twice. Bad service. I'm still waiting for a miracle, maybe my products will show up.”

Posted 3 years ago

“I order this product on the 27th of December. And I haven’t had my product delivered yet!my money was taken from my account at the same day I ordered. No information no email. It’s ridiculous. Don’t ever buy anything!”

Posted 3 years ago

Dear Sevil, Thank you for your Review. I have looked into this and can see you placed your order on 27/12/20, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I am unsure as to why I have been asked to review the item when I have not even received the product even though the payment was taken over a week ago.”

Posted 3 years ago

Dear Jennifer, Thank you for your Review. I have looked into this and can see you placed your order on 27/12/20, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Dear colleague I made 2 orders on the 27.12.20, the money has come out my account by 'Mascolo Group Ltd' and I have still not had an email to confirm the orders and I dont have delivery tracking details. It appears the package has not left the warehouse yet. Could you please get back to me on this email to feed back to me what is happening ? Thank you in advance.”

Posted 3 years ago

Dear Xanthippi, Thank you for your Review. I have looked into this and can see you placed your order on 27.12.20, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Interesting that I have been asked to review of my product before I have actually received it !”

Posted 3 years ago

Dear Alison, Thank you for your Review. I have looked into this and can see you placed your order on Christmas Eve, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I haven’t received my goods yet!”

Posted 3 years ago

Dear Sarah-Miranda, Thank you for your Review. I have looked into this and can see you placed your order on 27/12/20, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I have still not received it”

Posted 3 years ago

Dear Richard, Thank you for your Review. I have looked into this and can see you placed your order on Christmas Eve, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Ordered but never arrived.”

Posted 3 years ago

Dear Amanda, Thank you for your Review. I have looked into this and can see you placed your order on Christmas Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Can’t review as I haven’t received the products or had an email update a week on from ordering and paying.”

Posted 3 years ago

Dear Paul, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“Hi I’m still waiting to receive my order. I have not received a despatch or tracking email yet. It’s been over a week! I’ve sent an email but have had no response! Not happy!”

Posted 3 years ago

“Not received my item yet!”

Posted 3 years ago

Dear Emma, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I’m really disappointed that I have not yet received my hairdryer! I can’t really have any other feedback than that!”

Posted 3 years ago

Dear Jo, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I ordered 1 week ago and no parcel has been received so don't understand how i have a review email”

Posted 3 years ago

Dear Selina, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

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TONI&GUY is rated 4.5 based on 1,900 reviews