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TONI&GUY Reviews

4.5 Rating 1,900 Reviews

87 %

of reviewers recommend TONI&GUY

Company Reviews

Product Reviews

4.5

Based on 1,900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 5th May 2021

TONI&GUY 5 star review on 3rd April 2021

TONI&GUY 5 star review on 2nd April 2021

TONI&GUY 5 star review on 13th March 2021

TONI&GUY 5 star review on 11th February 2021

TONI&GUY 5 star review on 8th February 2021

TONI&GUY 5 star review on 1st February 2021

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The box arrived covered in a sticky substance, still awaiting customer Service getting back to me to let me know how they plan on rectifying this, as it’s a Christmas gift.”

Posted 3 years ago

Dear Kelly, Thank you for your review. I am sorry to hear this as this is not normal practice. I can see this has now been resolved to the best of ability with our Customer Service team. I thank you once again. Kind regards, Customer Services

Posted 3 years ago

“I still haven’t received the item, can’t get through to customer services and when I do I get promised a callback which never happens. Avoid.”

Posted 3 years ago

“I still have not received my hairdryer, waiting patiently.”

Posted 3 years ago

“I didn’t get my order yet if you can let me know when is it coming.”

Posted 3 years ago

Dear William, Thank you for your review. I can only apologise on behalf of the couriers, due to social distancing and high volumes, they are working their best on delivering all items and updating their systems. We appreciate your patience in this matter. Kind regards, Customer Services

Posted 3 years ago

“Disgusting. Lid of box was buckled and full of water stains and mould. Even worse than the box, the customer service was appalling. Told me it was damaged in transit when it was clearly the way it was stored. To not check a product fit for delivery is shocking beyond words... Sent photos of damage and telling me to send it back first and then they would replace it, I dont think so - I don't want another mouldy one. No compassion. Nearly 50 pounds of my hard earned money, I should have gone to another website and paid extra but I was obviously trying to save money. Lessons learned from myself I guess.”

Posted 3 years ago

Dear Tammy, Thank you for your review. I am sorry to hear of this and sorry for any dissatisfaction caused. I can see this has already been resolved with our team. This is most definitely not the standard we uphold and we will look into this further once we have received this. if there is anything else we can help with, please do not hesitate to contact us back at@ info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“Eight days after payment and ‘despatch’ I have yet to receive my product.”

Posted 3 years ago

Dear Diane, Thank you for your review. We had sent you tracking regarding your order and can see this is still with Royal Mail. I can also see you have been in touch with us regarding this and we have explained that due to COVID, Royal Mail have advised it could take serval days until this can be delivered as their mailing centres are limited. I am sorry for any dissatisfaction caused and I am sure you will have your order very soon. Kind regards, Customer Services

Posted 3 years ago

“Hello, I would just like to mention this may not be due to tony and guy, I love this shampoo! However after paying £6 for next day delivery it has been over a week and I still have no idea where my package is! I have been using this shampoo for months and would recommend to all! But not impressed with the service here”

Posted 3 years ago

“Ordered a week ago still not turned up.”

Posted 3 years ago

“Items not yet received”

Posted 3 years ago

“Sent the wrong product , which was cheaper than the one ordered and now it’s taking a long time to send me the right product”

Posted 3 years ago

Dear Karoline, Thank you for your review. I am sorry for any disappointment caused, I can see that our Returns Department have been made aware and will be in contact if not already. I can assure you that the correct product will be sent to you and once again, I am sorry about this oversight. As we are working remotely, please bear with us. Kind regards, Customer Services

Posted 3 years ago

“Really disappointed. Bought extra items to qualify for free gift, however gift not received. Emailed customer services several times, however refused the gift items because they were out of stock. Poor form Toni & Guy, I will not be ordering from you again.”

Posted 3 years ago

Dear Rebecca, Thank you for your review. I am sorry to hear of your disappointment. I have read through the correspondence regarding this and I am sorry there is nothing more we are able to do. My colleague did offer alternatives after you shared your disappointment with us regarding the free gift which were declined. As you can appreciate, we do state the below on our website: "N.B Free gifts will be automatically added to the basket at checkout unless otherwise stated, i.e. requires a promotional code to be entered at checkout. All free gifts are while stocks last and may be withdrawn at any time and without notice." We have tried to resolve this to the best of your satisfaction and I am sorry there is not more we can do. I wish you all the best. Kind regards, Customer Services

Posted 3 years ago

“Places order, money taken out of account. Two days later get email saying out of stock, 5 days waiting for refund to order from elsewhere”

Posted 3 years ago

“Not happy to this product and salon service (blue water) still waiting reply from Toni & Guy”

Posted 3 years ago

Dear Bhavesha, Thank you for your review. I am sorry to hear that you are dissatisfied. One of our team will reach out so we can resolve your concerns for you. Kind regards, Customer Services

Posted 3 years ago

“My shampoo arrived already open and having leaked everywhere”

Posted 3 years ago

“Was pleased with the product however the customer service needs to step up their game regarding emails and confirmation of orders.at one point I thought I had ordered off a dodgy site and would not receive my goods”

Posted 3 years ago

“Very disappointed. I purchased the ‘No pull braiding bands’. These are just small rubber bands. Very uncomfortable to get out of your hair, resulting in hair being pulled out. I would not recommend.”

Posted 3 years ago

“I haven't received my order”

Posted 3 years ago

“I am still to receive my order over a week later.... so how am I supposed to leave feedback?”

Posted 3 years ago

Dear David, Thank you for your review. I am sorry that you are yet to receive your order, we emailed directly to advise that we were out of stock of this item and this is due in this week. As soon as this is back, we will be sure to prioritise this for you. I appreciate that you are unable to review sue to this. If there is anything further we can help with, please email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“Incredibly slow delivery time”

Posted 3 years ago

“Sent the incorrect products and were difficult to get hold of - no answer by phone. Not helpful on email and would not even sent the correct product straight away. No returns label - I have to post myself and keep proof of postage and apparently they will refund. All in all, very poor customer service”

Posted 3 years ago

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TONI&GUY is rated 4.5 based on 1,900 reviews