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TONI&GUY Reviews

4.5 Rating 1,900 Reviews
87 %
of reviewers recommend TONI&GUY
Company Reviews Product Reviews
3,024
 Questions Metrics Info
4.5
Based on 1,900 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
Read TONI&GUY Reviews

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Lesley
Verified Buyer
“I ordered this product on 19th April. I still haven't received it. Can you arrange a replacement or a refund please? I have tries calling your customer service number today, but there is no answer”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I haven’t received the item”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“You couldn’t fulfil order !”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“Bit deceiving i googled highlighting kit saw tony and guy thought good company saw wella thought good company what it doesnt fully explain is it is just a tutorial not the actual kit i brought 2 and couldn't get my money back as they emailed it straight to me .”
Helpful Report
Posted 4 years ago
Louise
Verified Buyer
“The product is poor and it doesn’t cover your roots”
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“I haven’t received it as not in stock”
Helpful Report
Posted 4 years ago
Dear Valued Customer, Thank you for your review. I am sorry that the item you ordered went out of stock. Sometimes when this happens, it is out of our control and I can only apologise for this. I can see we did send an email confirming this but I will look into why a review was sent to yourself. I am sorry for any inconvenience caused. Kind regards, Customer Services
Posted 4 years ago
Anonymous
Verified Buyer
“What should I write? You cancelled my order!”
Helpful Report
Posted 4 years ago
Jan
Verified Buyer
“My order has not yet arrived and therefore asking for my review is a bit premature”
Helpful Report
Posted 4 years ago
Dear Jan, Thank you for your Review. I am sorry that you are yet to receive your order and that you were asked to Review this. All of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. We are trying our hardest in getting all orders to our customers as soon as possible whilst maintaining safety for our team. I can assure you, tracking details will be with you shortly. Kind regards, Customer Services
Posted 4 years ago
Lorraine
Verified Buyer
“I haven't received my order yet so can only comment on service so far. I accept that we are in unusual times but I have had no communication since 18/04/2020. My payment has been taken though so I'm not pleased.”
Helpful Report
Posted 4 years ago
Dear Lorriane, Thank you for your Review and your recent email sent to Customer Services. I am sorry you are yet to receive your order, we do have an update on our site, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Please bear with us, you will be receiving your tracking details very soon and I am sorry for dissatisfaction caused. Kind regards, Customer Services
Posted 4 years ago
Lisa
Verified Buyer
“Not arrived yet”
Helpful Report
Posted 4 years ago
Dear Lisa, Thank you for your review. I am sorry you are yet to receive your order. We do have an update on our site that there may be slight delays as we need to ensure the safety of our staff. I can see you have also emailed in which we have responded too. I appreciate your patience and I can assure you that tracking details will be with your very soon. I appreciate your patience in this matter. Kind regards, Customer Services
Posted 4 years ago
Lynn
Verified Buyer
“I have not received either of the products I have ordered from you You keep saying at the warehouse awaiting dispatch I will be contacting my credit card company shortly as you have my money but I do. It have your products”
Helpful Report
Posted 4 years ago
Dear Lynn, Thank you for your review. I am sorry to hear that you are yet to receive your order. We do have an update on our site, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. We are trying our hardest as well as maintaining safety measures to get all orders out in good time. I can only apologise that your order is still not there. Please rest assured that you will be receiving tracking details very soon. I can also see you have emailed in so one of our team will also respond to you on email. Kind regards, Customer Services
Posted 4 years ago
Joanna
Verified Buyer
“Item arrived smashed to pieces after a long wait. I have contacted customer services who have passed me on to another department. I attached a picture so really they should have sent an immediate replacement but now I’ll have to wait- again- for this much needed product. Very Disappointed item came in a padded envelope so clearly it had been smashed prior to dispatch and no one noticed.”
Helpful Report
Posted 4 years ago
Dear Joanna, Thank you for your review. I am sorry that your order arrived damaged. This is not the normal standard and we will be raising this with the courier who delivered this item. One of our team will be in contact you shortly regarding a refund. I am sorry we are unable to send you out a replacement, this is because this item is out of stock with the supplier directly. I am really sorry about this and thank you once again for your review. Kind regards, Customer Services
Posted 4 years ago
Jill
Verified Buyer
“I still haven’t received my order Please can you help ? Been waiting over 2 weeks order number is: cc93d888-b4dc-dcdd-e51e-366e2e18bb6d”
Helpful Report
Posted 4 years ago
Dear Jill, Thank you for your review. I am sorry your order took some time to get to you. We have put an update on our website that there maybe some delays due to Covid - 19 however, I can see Customer Services have responded to you directly regarding your enquiry and I am also happy that you have now received your order after tracking. I am sorry for any inconvenience caused. Kind regards, Customer Services
Posted 4 years ago
Nadja
Verified Buyer
“I was sent the wrong product! Very frustrating.”
Helpful Report
Posted 4 years ago
Dear Nadja, Thank you for your review. I am sorry to hear that you received an incorrect item. After looking into this, I can see this was raised with us and with our Returns Department who will be in contact shortly if not already. Once again, I am sorry for any dissatisfaction caused and I believe this is now all in hand. Kind regards, Customer Services
Posted 4 years ago
Karen
Verified Buyer
“I haven’t received the products yet, they haven’t been dispatched and I have had no update or communication from you. I understand it takes longer at the moment but I would like some estimate when I can expect to receive my products.”
Helpful Report
Posted 4 years ago
Dear Karen, Thank you for your review. I am sorry that your order took a little while to get to you, when you received the tracking details for your order, that is confirmation of dispatch. We also have noted on our website " All of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Sincerely, your team at TONI&GUY." Nonetheless, I am sorry that your order took longer than normal to get to you. I have tracked this and can see you now have this. If there is anything else I can help with, please do not hesitate to contact us at: info@mascolo.co.uk Kind regards, Customer Services
Posted 4 years ago
Annegret
Verified Buyer
“I have not received the products yet - but yet you are asking me for a review??? Please can you send me the products I ordered.”
Helpful Report
Posted 4 years ago
Ellie
Verified Buyer
“I understand that times are hard at the moment which is why I haven’t chased up delivery of an order I placed over a week ago, I’m more than happy waiting and only put the order through as it’s something I’ve been wanting for a while and has been out of stock. But this morning I’ve received an email asking me to review this purchase which I haven’t even received yet? I’m now wondering whether this is just a mistake with the generic review emails or whether my order should have actually been received and has been lost somewhere.”
Helpful Report
Posted 4 years ago
Heidi
Verified Buyer
“Unsure of how to give a review when I haven’t received the product or anything to tell me it has been sent to me?”
Helpful Report
Posted 4 years ago
Carol
Verified Buyer
“I haven’t received my order as yet so I’m unable to comment. Please could you tell me when it’s like to turn up.”
Helpful Report
Posted 4 years ago
Louise
Verified Buyer
“I received my order to find all the bottles have leaked which has resulted in hardly any shampoo and conditioner in each bottle. Absolutely disgusted with this as the products are quite expensive. Will not order online again unless the bottles in future have a secure packaging around each shampoo/conditioner lids.”
Helpful Report
Posted 4 years ago
Dear Louise, Thank you for your feedback. I am sorry to hear that your order was damaged in transit. We would love the opportunity to rectify this for you. Can you please send the image of the damaged order to: info@mascolo.co.uk Once we have received this, one of our Customer Service team will be more than happy to resolve this for you. Once again, I am sorry for any inconvenience caused and I await your response. Kind regards, Customer Services
Posted 4 years ago
TONI&GUY is rated 4.5 based on 1,900 reviews
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