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TONI&GUY Reviews

4.5 Rating 1,900 Reviews

87 %

of reviewers recommend TONI&GUY

Company Reviews

Product Reviews

4.5

Based on 1,900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 5th May 2021

TONI&GUY 5 star review on 3rd April 2021

TONI&GUY 5 star review on 2nd April 2021

TONI&GUY 5 star review on 13th March 2021

TONI&GUY 5 star review on 11th February 2021

TONI&GUY 5 star review on 8th February 2021

TONI&GUY 5 star review on 1st February 2021

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hi, i haven't received my product yet? can you please confirm when it will be delivered”

Posted 3 years ago

Dear Tahmina, Thank you for your review. I am sorry to hear you have not received your order, I have looked into this and can see we sent you tracking details on 29th July 2020 and your order was delivered on 30th July 2020. If this is not the case, can you check if you received a calling card from Royal Mail or check with neighbours to see f they have this. Please contact us back at: info@mascolo.co.uk if this is still not found so we can look into this further for you. Kind regards, Customer Services

Posted 3 years ago

“Completely dissapointed.I ordered moroccanoil repair travel set and I received completely different product.And I contact with customer service and Although I send them the picture about the product description which I took from website ,they even haven't accepted which was their faulth and they do nothing.I will never order from this company.”

Posted 3 years ago

“Wrong items received. Been waiting 3 1/2 days after sending photos in. So if you really do want to improve your service, that’s your starting point T & G.”

Posted 3 years ago

“I was very disappointed, the hairdryer didn’t come with the travel case as pictured. Very misleading.”

Posted 3 years ago

“I bought this product on a deal from Toni & guy . Buying 2 products get 3rd free Never received free product . Have sent 2 email they haven’t replied . So won’t be buying any again .”

Posted 3 years ago

“Do Not Order from Toni&guy they sent me the wrong product then after several unanswered emails they tried to convince me that what they sent was the right item Useless from start to finish”

Posted 3 years ago

Dear Bryan, Thank you for your Review. I am sorry to hear that you received the incorrect order. I will organise for someone from our Returns team to contact you so this can be rectified. I have checked the mailboxes and cannot see any emails from yourself regarding this, this would be why you haven't had a response. Nonetheless, we will have this rectified for you. If there is anything else we can help with, please email us at: info@masocolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“Didn't recieve any of the offered free gifts with the product. Dont advertise free gifts if you're not going to send them!”

Posted 3 years ago

“My parcel wasn’t signed for just left outside and went missing, wasn’t very impressed with response from customer service £160 nothing they can do! I had to escalate it myself with dpd and now still waiting for my money back. Not good customer service at all!”

Posted 3 years ago

Dear Karen, Thank you for your review. I can see that you have emailed in and we have been working on this for you, we also raised a dispute with the couriers, as you can appreciate, there are processes we need to follow. In terms of no signature required, at the beginning of March 2020, all couriers updated their policies to have no contact due to Covid - 19 so they take images of orders delivered which I believe we have provided to you. DPD have more information on their website. I appreciate your patience in this matter and I can assure you, this is being looked into, with most companies including couriers having limited staff, this can take longer than normal. One of our Customer Services team will be in contact once DPD have confirmed their findings. Kind regards, Customer Service

Posted 3 years ago

“We have not received the shampoo”

Posted 3 years ago

Dear Janice, Thank you for your review. I have tracked your order and can see this was delivered on 01/06/20. I would like to apologise in the delay of getting your order to you, we do have a notice up on our site, all of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. I apologise for any dissatisfaction caused and if there is anything else I can help with, please email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“I requested a refund which was confirmed, yet you still took money our my account”

Posted 3 years ago

Dear Mairi, Thank you for your review. I am sorry for any dissatisfaction caused, as you can appreciate, things can take a little longer than normal at the moment due to Covid - 19 as we are remotely working. I have had a look for you and you should be able to see your refund in your account now. Once again, I can only apologise for the delay. If there is anything else I can help with, please email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“Faulty product, am still waiting for a reply to receiving any information about a replacement.”

Posted 3 years ago

Dear Valued Customer, Thank you for your review. I am sorry for any inconvenience caused. I have looked into this and can see that our Customer Service team have responded back to you in regards to the issues you are facing with this product. I can only apologise for any dissatisfaction caused and this has now been resolved for you. If there is anything else I can help with, please do not hesitate to email us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 3 years ago

“I've contacted you twice by email to inquire about method of returning a product but haven't had any response”

Posted 4 years ago

Dear Bethan, Thank you for your feedback. I have looked into our enquiries and returns line and cannot see any contact from yourself. Our website does have information about our Returns policy. I will also pass this onto our Returns team for them to contact you. If there is anything else I can help with, please email us at: info@mascolo.co.uk Kind regards, Customer Service

Posted 4 years ago

“No news on my order for weeks. Package not received”

Posted 4 years ago

Dear Virginie, Thank you for your feedback. One of our Customer Service team is responding to your email that you have sent. I am sorry for any dissatisfaction caused. Kind regards, Customer Services

Posted 4 years ago

“This was ordered on 25th April and still hasn't arrived”

Posted 4 years ago

Dear Sylvia, Thank you for your feedback. I have looked into this for you, we sent you tracking details for this order to the email address registered when you placed your order. After tracking this, I can see Royal Mail attempted delivery to you on 01/05/2020. I would advise to schedule to have this re delivered to your address. I am sorry for any inconvenience caused and if there is anything else I can help with, please don't hesitate to contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 4 years ago

“Did not receive this free gift with my recent purchase”

Posted 4 years ago

Dear Kristina, Thank you for your feedback. I am sorry that the Free Gift was missing from you order. I will organise for this to be sent to you. Kind regards, Customer Services

Posted 4 years ago

“I would like to write a review but as yet the goods have never arrived! Please help me by responding to this review”

Posted 4 years ago

Dear Margaret, Thank you for your review. I am sorry you are yet to receive your order. I have looked into this and can see we have sent you tracking details, unfortunately, when I tracked this, this seems to still be with Royal Mail. Our Customer Service team are raising a parcel search with Royal Mail, as soon as we have a response, I will be sure to be in contact. If there is anything else in the mean time I can help with, please do not hesitate to contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 4 years ago

“Delivery took over a week. The website states 2 to 4 days. The website needs updating about covid delays if that is the problem. Customer service prompt in replying when chasing.”

Posted 4 years ago

Dear Valued Customer, Thank you for your review. I am sorry that you were unhappy with the length of time it has taken for your order to be with you. We do have a message on our website stating: All of our orders are dispatched as soon as possible. However due to the current COVID-19 outbreak, a small percentage may experience a slight delay in orders. Safety of our staff is extremely important to us and we hope you understand. Once again, I am sorry for any inconvenience caused. Kind regards, Customer Services

Posted 4 years ago

“Was promised buy shampoo and get conditioner free but when arrived it wasn't included and still awaiting reply to my query why.”

Posted 4 years ago

Dear Andrea, Thank you for your review. I am sorry for any dissatisfaction caused. I have looked into this and can also see you have already been in touch with our Customer Service team who responded to you on 27/04/2020. I can confirm that Brightening Blonde was not part of the promotion. On our site, we clearly outlined what ranges are included so I am sorry for any confusion this may have caused. If there is anything else I can help with, please contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 4 years ago

“I was so bitterly disappointed that having accepted my order, you were then unable to deliver. Jackie Williams”

Posted 4 years ago

“You couldn’t deliver and cancelled purchase”

Posted 4 years ago

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TONI&GUY is rated 4.5 based on 1,900 reviews