TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

Write Your review

Tell us how TONI&GUY made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unsure of how to give a review when I haven’t received the product or anything to tell me it has been sent to me?”

Helpful Report

Posted 5 years ago

“I haven’t received my order as yet so I’m unable to comment. Please could you tell me when it’s like to turn up.”

Helpful Report

Posted 5 years ago

“I received my order to find all the bottles have leaked which has resulted in hardly any shampoo and conditioner in each bottle. Absolutely disgusted with this as the products are quite expensive. Will not order online again unless the bottles in future have a secure packaging around each shampoo/conditioner lids.”

Helpful Report

Posted 5 years ago

Dear Louise, Thank you for your feedback. I am sorry to hear that your order was damaged in transit. We would love the opportunity to rectify this for you. Can you please send the image of the damaged order to: info@mascolo.co.uk Once we have received this, one of our Customer Service team will be more than happy to resolve this for you. Once again, I am sorry for any inconvenience caused and I await your response. Kind regards, Customer Services

Posted 5 years ago

“Haven’t received it”

Helpful Report

Posted 5 years ago

Dear Natalie, Thank you for your email. I am sorry that you are yet to receive your order. We are looking into this and will be on contact shortly. I apologise for any inconvenience caused. Kind regards, Customer Services

Posted 5 years ago

“I haven't received my purchase despite monies being taken out of my account!”

Helpful Report

Posted 5 years ago

“Not yet received”

Helpful Report

Posted 5 years ago

“No instructions, washes out I think is it supposed to or not? Who knows but pretty expensive.”

Helpful Report

Posted 5 years ago

Dear Jude, Thank you for your feedback. I am sorry you feel that this product doesn't have any instructions. As per our website, we have stated that this product washes out with shampoo and there are is a "how to use section" on there too. I have taken your feedback on board and sorry for any dissatisfaction caused. Kind regards, Customer Services

Posted 5 years ago

“Never received- said was in stock and after a week notified me they didn’t have it”

Helpful Report

Posted 5 years ago

Dear Valued Customer, Thank you for your feedback. I appreciate the disappointment this has caused, our Customer Service team kept all customers updated and unfortunately, as this is a third party brand we work with, Wahl had advised us they were also now out of stock of this item due to the extremely high demand in the UK. I am sorry once again for any disappointment caused and I hope you are well and safe. Kind regards, Customer Services

Posted 5 years ago

“The online offer sent as a flyer was a fabulous deal of but a shampoo and get the conditioner free. Having done this, and Toni & Guy quickly taking the money, I eagerly awaited the products arrival. Only the conditioner was dispatched. Now I’m locked in an email exchange to get the offer as prescribed. Rubbish. Surely the depot knows that the offer is two products and wouldn’t just send one? Come on Toni & Guy, you can do better.”

Helpful Report

Posted 5 years ago

“I’m disappointed to be honest - received communication that if I bought one of the selected shampoo then I’d receive a free conditioner and have not. Had I known this was not the case I would simply have gone for my usual thickening one”

Helpful Report

Posted 5 years ago

“I didn’t buy this product! Also customer services are appalling!”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback. I believe that one of our team has now resolved this for you. I am sorry for any dissatisfaction caused and if there is anything else we can help with, please do not hesitate to contact us at: info@mascolo.co.uk Kind regards, Customer Services

Posted 5 years ago

“Not universal at all. Disappointed as doesn't fit and trying to get refund is hard work.”

Helpful Report

Posted 5 years ago

Dear Kimberley, Thank you for your feedback. I am sorry to hear that you are not satisfied with this product. One of our Customer Service team will contact you shortly to go through our Returns process with you. Once again, I am sorry for any dissatisfaction caused and we will resolve this for you. Kind regards, Customer Services

Posted 5 years ago

“Item not received numerous emails sent”

Helpful Report

Posted 5 years ago

Dear Eileen, Thank you for your message. I will ensure that one of the team contact you today regarding your order. I would like to apologise that as of yet, no one has come back to you I and I appreciate your patience. Kind regards, Sapna Customer Service Manager

Posted 5 years ago

“I've waited 48 hours for a reply on where and how return my item.”

Helpful Report

Posted 5 years ago

“WORST CUSTOMER SERVICE PEOPLE I HAVE EVER DEALTH WITH!! I have been shopping online including Toni&Guy e-shop for almost all my beauty & hair essentials for many years. This is the first time when a customer service team persistantly did not want to help with a problem. I was looking online for a few hair and face essentials and have noticed that with two Kerestase purchase they give a free Decleor tonic which sounded great so have made purchase. When I received the package instead of the promised free gift there was another product which I do not use at all. So I have contacted them and I was told several times that it is their policy that although they advertise a certain free gift even without any notice they can withdraw the offer and send the customer something else or NOTHING. The last email I have received was saying that they have sent me this other free item instead of the one advertised on the website. I guess they expected me to be thankful for receiving anything from them!!! If advertised you either give what is promised or make sure that it is clearly stated (and I am not talking about small print or company policies) that there is a possibilty that you may not receive what is promised!!”

Helpful Report

Posted 5 years ago

“Really frustrated hi to order And pay for the item only to get an email the next day saying it was out of stock and offering an alternative. I didn’t want the alternative but they had taken payment - shame I had to ask for refund. Disappointing customer service”

Helpful Report

Posted 5 years ago

“Out of stock”

Helpful Report

Posted 5 years ago

“I still havent received my parcel. I ordered the ghd platinum plus on black friday. The courier said it waa delivered but my buildings concierge havent got the parcel. I am having difficulty chasing up their tie up courier because im just being passed to different people and whenever i call tony&guy the number is busy. I am not sure if i can still get my parcel or even get a refund.”

Helpful Report

Posted 5 years ago

“places order only to be told part was obsolete after a few days without confirmation. we placed for an alternative part but did not receive confirmation made many phones calls to customer service to be told head office do not deal with this, it was the slough branch no one EVER answered the phone.”

Helpful Report

Posted 5 years ago

“Never got an umbrella”

Helpful Report

Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews