TONI&GUY Reviews

Name: TONI&GUY
Address: Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,, Langley
Rating: 4.48

4.5 Rating 1,913 Reviews

87 %

of reviewers recommend TONI&GUY

4.5

Based on 1,913 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 1 star review on 19th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't expect to get free stuff all out of stock snotty email to tell you to check terms and conditions great thanks ....no sorry we have run out....😡👍”

Helpful Report

Posted 5 years ago

“The product was good and delivery was prompt BUT I should have received a 125ml bottle and only received 100ml. I have sent a couple of emails to let them know but received no response.”

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Posted 5 years ago

“I have to chase and call customer service to ask where is my item, i have not received any email confirmation of delivery information at all. customer service hotline is always busy and you'll be lucky to get hold of them.”

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Posted 5 years ago

“Item received late, which I accepted due to black Friday, however I never received my free gift and the offer with Toni & guy was more expensive than GHD direct with a lower value free gift too. Disappointed”

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Posted 5 years ago

“I have not purchased this product!!”

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Posted 5 years ago

“Can’t believe how long it has took to have my order delivered l will never use this company again it would of been easy to walk to fetch them !!!”

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Posted 5 years ago

“It is very difficult to write a review for goods NOT yet received, I am very unhappy with the fact that the money has been taken from my bank but have still not received the item. I did get an email to advise that the order processing had been delayed but should expect item by 27/28 Nov, no further communication received about delivery of the iem”

Helpful Report

Posted 5 years ago

“I ordered an item and the money was taken straight out my account. However a week later after being told it was not available it is going to be another 3-5 days for my refund. So nearly 2 weeks with nearly £100 of mine and no goods. Imagine if I was waiting for the refund to buy another gift!”

Helpful Report

Posted 5 years ago

“Deeply disappointed to find ordered product was out of stock. My money had been taken and I was advised 3-5 days for refund. Product shouldn’t have been advertised if not available! I’m just hoping my refund has gone through or no Christmas present for my daughter!”

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Posted 5 years ago

“Can’t comment much as purchase still not arrived yet.”

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Posted 5 years ago

“I have ordered, you have taken my money, you want my review but I haven’t yet received my goods”

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Posted 5 years ago

“How can I write a review when I haven’t received it !!!!”

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Posted 5 years ago

“Placed an order and money taken from my account, but later told that the item was no longer available and offered an alternative. Currently awaiting a refund as I have purchased the original model elsewhere.”

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Posted 5 years ago

“I’ve got the email asking me to review my hairdryer, but it hasn’t arrived!! Received an email last week saying it is out of stock and asked if I’d like a different dryer. I answered email to request the alternative dryer but haven’t received a response, so I don’t know if I’m getting a dryer or not!”

Helpful Report

Posted 5 years ago

“Fitst time i have ordered wont be doing that again. You accepted the order online took the money confirmed order by email then next day another email saying goods ordered out if stock and will refund in 3 to 5 days not accetable money should sameday credited back Your order system is poor if does not know what stock you have in.”

Helpful Report

Posted 5 years ago

Dear Jackie, Thank you for your feedback. I am very sorry about your experience, this was due to an unforeseen circumstance which I can only apologise for. We have taken your feedback on board and once again, i would like to offer my apologies. Kind regards, Customer Services

Posted 5 years ago

TONI&GUY is rated 4.5 based on 1,913 reviews