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TONI&GUY Reviews

4.5 Rating 1,900 Reviews

87 %

of reviewers recommend TONI&GUY

Company Reviews

Product Reviews

4.5

Based on 1,900 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email
Queries Resolved In	Under An Hour

About TONI&GUY:

TONI&GUY is the ‘Official Sponsor to London Fashion Week’ and create the hair for over 60 designer catwalk shows each year working with top designers including Giles Deacon, Todd Lynn, Jean- Pierre Braganza and William Tempest. Toni Mascolo and Brother Guy co-founded the first TONI&GUY salon in 1963 in Clapham, London, joined later by their two brothers Bruno and Anthony. By the late 1990’s the company had grown from a single salon to over a hundred in over 20 countries world-wide.
Driven by their philosophy of pushing the boundaries of hairdressing and delivering creativity, quality and consistency to every client, Toni and Guy Mascolo were one of the first to begin the franchising boom, with the first franchised salon opening in Brighton in 1988.
TONI&GUY have remained at the forefront of the hairdressing industry and has pioneered the professional hairdresser, exceeding all industry standards to make expertise available on a global scale.

Visit Website

Phone:

0175 361 2040

Email:

info@mascolo.co.uk

Location:

Mascolo Group LtdInnovia HouseMarish Wharf, St. Mary's Road,
Langley
SL3 6DA

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TONI&GUY 5 star review on 5th May 2021

TONI&GUY 5 star review on 3rd April 2021

TONI&GUY 5 star review on 2nd April 2021

TONI&GUY 5 star review on 13th March 2021

TONI&GUY 5 star review on 11th February 2021

TONI&GUY 5 star review on 8th February 2021

TONI&GUY 5 star review on 1st February 2021

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received the product”

Posted 3 years ago

Dear Jadvyga, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I haven’t yet received my order i placed 9 days ago. Contacted you via email twice, no answer, called no answer. Terrible service, never will I ever order from you again.”

Posted 3 years ago

Dear Iona, Thank you for your Review. I have looked into this and can see you placed your order on Boxing Day, bearing in mind the bank holidays and social distancing measures in a work place, we and all couriers are working their best to get all orders out whilst maintaining these measures. I have tracked this for you and can see we have sent tracking details already and that your order is with Royal Mail. I appreciate your understanding and patience in this. Kind regards, Customer Services

Posted 3 years ago

“I'm being asked for a review and not received the item yet”

Posted 3 years ago

Dear Joanne, Thank you for your Review. I have tracked your order and can see this is with Royal Mail. I can only apologise for any delay as all couriers are working their best to get all orders delivered whilst maintaining social distancing in a work place and the high volumes over the festive period. Your order will be with you shortly and I appreciate your understanding and patience. Kind regards Customer Services

Posted 3 years ago

“I am still waiting for my shampoo to be delivered. Thanks.”

Posted 3 years ago

Dear Customer, Thank you for your Review. I would like to apologise for the delay in receiving your order. Couriers are working their best to get all orders delivered whilst maintaining social distancing measures and the high volumes over the festive period. I have tracked this for you and can see this is on its way to you. I appreciate your patience. Kind regards, Customer Services

Posted 3 years ago

“Product never arrived.”

Posted 3 years ago

Dear Caroline, Thank you for your Review. I can only apologise for the delay in receiving your order. Couriers are working their best to get all orders delivered whilst maintaining social distancing and measures within a work place. I have tracked this and can see this is with Royal Mail and will be with you shortly. I appreciate your patience. Kind regards, Customer Services

Posted 3 years ago

“My order has not arrived”

Posted 3 years ago

Dear Linda, Thank you for your Review. I have looked into this and can see your order is on its way to you, I can only apologise for the delay as this was ordered on Christmas Eve, couriers are still working there best to get all orders delivered whilst maintaining social distancing measures. I can assure you, this will be with you soon and I appreciate your patience in this. Kind regards, Customer Services

Posted 3 years ago

“Seem to have lost an order. Ordered 2 items. Order delivery confirmation for one item, actually delivered the other one. One very disappointed teenager on Christmas Day.”

Posted 3 years ago

“I would review it if I had received it but I am still waiting. I have also had no notification as to when it is arriving so I am afraid I will not be buying from you again.”

Posted 3 years ago

Dear Anoushka, Thank you for your Review. I am sorry to hear of any disappointment caused. I have looked into this and can see that we had sent to you dispatch confirmation and I am happy to see this has now been delivered. I do thank you for your patience. Kind regards, Customer Services

Posted 3 years ago

“I haven’t received my voucher”

Posted 3 years ago

Dear Customer, Thank you for your Review. I am sorry for any inconvenience caused, due to social distancing measures in a work place and with couriers, there was a slight delay however, I am pleased to see this has now been delivered. Kind Regards, Customer Services

Posted 3 years ago

“Not happy. Placed an order for a gift. Voucher for a lot of money. 6 days later you advise your despatching this. So far Boxing Day and the gift still hasn’t arrived. Why take so long to send this gift. You had this order for 6 days.”

Posted 3 years ago

Dear Lulu, Thank you for your Review. I am sorry to hear of any disappointment caused. Due to social distancing in a work place and working remotely, we had updated our website to allow up tp 7 days. The gift cards are manually uploaded and then sent. There was also delays with couriers due to the same measures and high volumes over the festive period. I have tracked this and can see this has now been delivered. Once again, I can only apologise for any inconvenience caused. Kind regards, Customer Services

Posted 3 years ago

“Very poor service. Placed the order online. I wanted to buy my wife gift cards for Christmas. What company doesn't process orders the weekend before Christmas ie they are shut. They then hang on to ones money and asks the client for the bank authorisation code? Never ever have I been asked for that Never again sadly”

Posted 3 years ago

Dear Customer, Thank you for your Review. I am sorry to hear of any disappointment caused. I can see you have already been in touch with us regarding this. When the order was placed, we had emailed you regarding some information that was needed, our website does state to allow up to 7 days for gift cards as these are manually updated. Due to social distancing measures in a work place, as you can appreciate, this hasn't been as easy so we advised up to 7 days. Once again, I can only apologise for any dissatisfaction as pre COVID, we were able to fulfil express delivery however, with couriers also maintaining social distancing, this hasn't been an option. Kind regards, Customer Services

Posted 3 years ago

“Ordered and money taken out of bank on 18th December. Knew it would be a close call with royal mail in the state its in. Not despatched until 23.00 on 23rd December so no chance whatsoever it came on time. Might get it by new years day. 5 days to dispatch a gift voucher!!! Cannot recommend on this basis. Would have been nice to have been informed it would take this long to be dispatched and money not taken so i could arrange an alternative present. Not impressed”

Posted 3 years ago

Dear Edmund, Thank you for your Review. I am sorry to hear of any disappointment caused. Our website states up to 7 days for gift cards, to arrive, this is due to social distancing in a work place as the gift cards are manually uploaded. I can see this was delivered on 29/12/20. I can only apologise once again and I do hope you understand as the gift cards pre COVID were sent much faster before we were remotely working. Kind regards, Customer Services

Posted 3 years ago

“I’m still waiting for my product to arrive.”

Posted 3 years ago

Dear Amanda, Thank you for your Review. I am sorry to hear of any disappointment caused, due to social distancing measures and the very bury Christmas period, there were natural delays with couriers, this being said, I have tracked this and can see this has now been delivered. I thank you for your understanding. Kind regards, Customer Services

Posted 3 years ago

“Not happy at all. Why does the tape on the box say, professional haircare? My wife took delivery of the item so has now got an idea what she's getting for Christmas!!”

Posted 3 years ago

Dear Mark, Thank you for your review. I am sorry to hear of any disappointment caused, as a brand, we do not have the option for gift wrapping for discretion however, I have passed your comments onto the relevant Department. I do hope this helps. Kind regards, Customer Services

Posted 3 years ago

“i am very disappointed that I have not received the gift vouchers I bought last Sunday as a Christmas present for my daughter. I'm very surprised that it has taken so long and I still have not received confirmation that they have been dispatched. I had hoped I would have them by now so that I can send them to her for Christmas.”

Posted 3 years ago

“I have just received my Toni and guy first card but no gift card in here??? Just paper lol”

Posted 3 years ago

“For some years I have purchased a voucher for my daughter in law at your Aylesbury shop. She lives in Andover and uses the voucher in your Andover shop. This year when attempting to purchase a voucher in Aylesbury I was told that it was no longer possible unless the recipient had an account with them, ( ie Aylesbury ) which she clearly does not. I telephoned your Andover shop and was told that the issuing of vouchers was changing and at that point they had no idea what effect the changes would have, and would I call back the following week. I did not, but did find that I could still order on line, neither of which your shops were aware of.”

Posted 3 years ago

“Gift vouchers took over a week to arrive, so had to pay cash for my wife’s haircut. An option to send first class or email as a pdf would be much easier”

Posted 3 years ago

“It’s a Christmas present !!”

Posted 3 years ago

“DO NOT BUY FROM THIS SITE IT IS A SCAM . Paid for product that I have never received.... after numerous attempts to get a refund I am having to claim my money back through my bank. Disgusted with the service and would not recommend this company to anyone. TOTAL CON ARTISTS DO NOT WASTE YOUR MONEY OR TIME”

Posted 3 years ago

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TONI&GUY is rated 4.5 based on 1,900 reviews