Torrid Reviews

4.2 Rating 10 Reviews
80 %
of reviewers recommend Torrid
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Anonymous
Anonymous  // 01/01/2019
I lost my brother to COVID on 10/19. My payment was due on 10/21. It was paid on 10/22. Since the payment was set up through my bank I did not think it would be late nor was I in the frame of mind to check. I was charged a late fee. Then the following month I was charged a late fee because of the late fee I was unaware of. When I called to straighten this out they said they would dismiss the first late fee but not the second one which was caused from the first late fee. I have never been late on a payment and always pay my balance in full. The customer service people were rude and when I asked to speak to a manager I was hung up on. I closed out my account and will encourage anyone to not do business with them. This is the worst experience I have had with any credit card.
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Posted 2 years ago
Very satisfied with my purchase, it was a gift. My wife was surprised and was happy with the quality of my purchase. I will definitely be a return customer.
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Posted 5 years ago
Manager Stephanie& Her Entire Team Is The Best In Customer Service& Product Knowledgeable.
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Posted 5 years ago
Does anyone else get really excited about something they see at Torrid, then when you finally have the ability to make that long awaited purchase you are left DISAPPOINTED? Saw Pink & Navy Paisley Dot High Heel Sandals and fell in LOVE with them, I couldn't wait to own them. Finally, I made the purchase. Size 8.5, they arrive and well they fit like an 11. Thought maybe I got the wrong size, but no - correct size. Measured the shoe toe to heel, it measures 10.5". Tried to return them because they are too big and that isn't my fault....but nope, they are "final sale" they can't take them back. Beyond that, the sales person explained to me "the description states they fit true to size so they fit true to size"...umm sales lady really? I moved my feet around to try to get them to fit better, but I would break my neck if I attempted to wear these anywhere. SUCH A DISAPPOINTMENT!! time to find a new shopping place that cares about its customers. What a waste of money.
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Posted 5 years ago
Their clothes are the best!!! I will never buy my clothes from any other store.
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Posted 5 years ago
They had the perfect selection to fit my needs and the web site was easy to manage.
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Posted 5 years ago
Always have things in my size and easily accept returns
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Posted 6 years ago
Always have things in my size and easily accept returns
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Posted 6 years ago
Torrid's clothes have been very high quality. Each purchase has been well made and has fit exactly as expected.
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Posted 6 years ago
The clothes always fit beautifully and the customer service is wonderful to work with
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Posted 6 years ago
Torrid is rated 4.2 based on 10 reviews