Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,874 Reviews

96 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,874 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

Write Your review

Tell us how Total-Hearth.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Total-Hearth.com 5 star review on 14th October 2025

223

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered fast and accurately.”

Helpful Report

Posted 3 years ago

“Just what we needed.”

Helpful Report

Posted 3 years ago

“Very fast shipping. Great piece of glass, looks better than ever”

Helpful Report

Posted 3 years ago

“Fit was perfect excellent service need more companies with the same service and quality definitely recommend to others.”

Helpful Report

Posted 3 years ago

“Very satisfied. Fast shipping.”

Helpful Report

Posted 3 years ago

“Excellent all around! The glass fit perfectly, was shipped and received quickly and packed wonderfully! We are thrilled to have this glass in our wood stove instead of the black metal pieces. Communication was also great - I had emails giving me updates during the whole process. I recommend purchasing from here! Thank you!”

Helpful Report

Posted 3 years ago

“Great product”

Total-Hearth.com 5 star review on 12th March 2022

Helpful Report

Posted 3 years ago

“Glass was perfect.”

Helpful Report

Posted 3 years ago

“Awesome service excellent products would recommend them to anybody”

Helpful Report

Posted 3 years ago

“Super fast shipping and arrived in one piece”

Helpful Report

Posted 3 years ago

“These folks are total professionals. From first phone contact through immediate delivery, everything was done in a friendly and expeditious manner. Throw in the fact that the part I needed was for a discontinued Regency wood stove model and they had it on hand, and the overall experience was as good as it gets.”

Helpful Report

Posted 3 years ago

“Friendly, helpful service. No complaints. Definitely recommend.”

Helpful Report

Posted 3 years ago

“Perfect fit for my Defiant.”

Helpful Report

Posted 3 years ago

“Great products. Shipped very fast!!”

Helpful Report

Posted 3 years ago

“Great customer service! When I had a problem with the glass fitting in my stove door, they recut a new piece slightly smaller and I received it promptly within a couple of days. I would recommend this company without reservation.”

Helpful Report

Posted 3 years ago

“I received it quickly and a perfect fit! Would recommend to anyone in need!!!”

Helpful Report

Posted 3 years ago

“Top quality. After replacing the glass and revealing my door my fireplace is burning like new!”

Helpful Report

Posted 3 years ago

“Amazingly quick shipping, and excellent communication. I will continue to support this business!!”

Helpful Report

Posted 3 years ago

“Glass was packed nicely, arrived quickly. Exactly what I needed to replace cracked glass on a Morso stove.”

Helpful Report

Posted 3 years ago

“The ceramic glass I needed fit perfectly. The gaskets come with an adhesive backing, no need for separate cement. The videos are helpful and outstanding. They are knowledgeable and helpful. Shipping is done promptly and very well packed. A model for all businesses.”

Helpful Report

Posted 3 years ago

Total-Hearth.com is rated 4.8 based on 1,874 reviews