Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered replacement tempered glass for an older unit. Doors had since been discontinued and Woodstock fireplace glass custom cut and tempered to order, they fit like a charm. Packaging was very protective and arrived without incident. Very happy to have our fireplace up and running for the cooler weather coming in. Thank you!”

Helpful Report

Posted 1 year ago

“Nice glass, always treated our company with respect.”

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Posted 1 year ago

“Fast shipping and great price. Very fragile item packed very well arrived intact.”

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Posted 1 year ago

“Best thing that I did was to replace the glass in my fireplace door . Very simple project , should have done it 2 years ago .”

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Posted 1 year ago

“I am super glad I was able to get this product. It literally was almost the last one. There was two available and I got this one. I think i may get the other one too lol. This one I can see my flames in this unit. I am super thankful for you guys so thank you guys.”

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Posted 1 year ago

“My glass order was for our Vermont Castings stove. The size was right on. Thank you. The fire looks great.”

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Posted 1 year ago

“The very best customer service !! I had an issue with the glass thickness. Kat Foss helped me get the right glass for my stove. Thank you !!! Joe Z Maggie Valley NC”

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Posted 1 year ago

“Excellent!!!!!! Shipping was fast, fit was perfect!”

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Posted 1 year ago

“Great company, fast shipping, glass fit perfect.”

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Posted 1 year ago

“Parts are OEM replacement and are exact fit, finish and quality. Super fast delivery.”

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Posted 1 year ago

“The exact right replacement glass was available. The order was processed right away and arrived well packaged. I’m glad to have the repair complete before cold weather arrives.”

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Posted 1 year ago

“Haven’t used the fireplace insert since I put my new glass and rope in it, had to rig some push-nuts with washers to hold glass windows in place…I’m hoping my tapping the push-nuts over the door studs to hold the corners of the taped glass isn’t too tight. Great doing business with you guys, thanks! Bud M.”

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Posted 1 year ago

“Perfect fit, and very well packaged!”

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Posted 1 year ago

“Thank you so much,worked out very well,will be buying more.”

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Posted 1 year ago

“The fireplace glass was cut to the correct size service was very fast delivery excellent would recommend”

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Posted 1 year ago

“I spoke to Kat on several occasions during the process of ordering the new glass. She was friendly and very helpful, and most important, very honest. I have another woodstove and should I need new glass for that one I would absolutely go back to WFG. Excellent company and excellent service reps.”

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Posted 1 year ago

“Fit like a glove”

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Posted 1 year ago

“Good business, prompt service”

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Posted 1 year ago

“Custom cut glass fit Great!!!”

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Posted 1 year ago

“"Woodstove fireplace glass" is one of the very few remaining honest companies that truly like to meet your needs without the frills of upsales and pushy salesmanship that other companies are known for. The customer service has always been knowledgable, helpful and most importantly patient with all my questions. I am a repeat customer and for as long as they are around i will go back to them for all my woodstove parts needs. Thank you Mike and Kat for all your help.”

Helpful Report

Posted 1 year ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews