Total-Hearth.com Reviews

Name: Total-Hearth.com
Address: 3429 Northwood Dr., Quincy, Illinois
Rating: 4.82

4.8 Rating 1,989 Reviews

95 %

of reviewers recommend Total-Hearth.com

4.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Total-Hearth.com:

Total Hearth is your expert in all things heat resistant glass. We have the largest catalog of wood, pellet, and coal stove glass and can custom cut ceramic glass to fit even the oldest antique stoves. Our goal is to work with every customer to find the perfect glass for their needs.

Visit Website

Phone:

(217) 223-0999

Email:

support@total-hearth.com

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Total-Hearth.com 5 star review on 30th January 2026

Zach D

Total-Hearth.com 5 star review on 27th January 2026

Victor E

Total-Hearth.com 5 star review on 20th December 2025

Jessica P

231

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall good product and easy to install. Package needs to come with the compressed seal that goes around the edge of the glass to make it 5 stars.”

Helpful Report

Posted 5 years ago

“Best prices, Quality parts. glad to be up and running again! Huge difference”

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Posted 5 years ago

“Came quickly and carefully packaged. So clear it looks like there isn't any glass there at all!”

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Posted 5 years ago

“Thank you for your online information that lead me to you to purchase my replacement glass. It is so nice to be able to see the fire in my wood insert stove.”

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Posted 5 years ago

“Delivered early! Product was exactly as described!”

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Posted 5 years ago

“Prompt shipping packed very well replacement glass fit perfect”

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Posted 5 years ago

“This company made the process of replacing the broken glass in our insert easy, fast, and professional.”

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Posted 5 years ago

“Great same day service. Mike was so helpful and knows what he is talking about. Great follow up and care.”

Total-Hearth.com 5 star review on 14th December 2020

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Quick delivery and my replacement glass was well packaged. Thanks.”

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Posted 5 years ago

“Thanks for the speedy response, packaging was great, I would recommend this company for its service.”

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Posted 5 years ago

“Horrible customer service. We ordered a glass product over a week ago and were told it was guaranteed to come in two days. It still hasn’t come and the company won’t refund us or help in anyway with finding out if the product will even still come.”

Helpful Report

Posted 5 years ago

I'm sorry for the confusion, but this glass was not ordered with 2-Day shipping and so it was shipped via free ground shipping. We shipped the glass in less than 24 hours and unfortunately USPS is being slow this Christmas season. We helped track the package down but you never requested a refund. Please contact us and our customer service is always happy to help.

Posted 5 years ago

“Very Quick Shipping, Very Good Quality.”

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Posted 5 years ago

“Our glass arrived very quick and the fit was perfect! Thank you!”

Total-Hearth.com 5 star review on 11th December 2020

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Posted 5 years ago

“I am happy to have my wood burning stove up and running again. Very fast delivery and price I could not beat with my local fireplace supplier.”

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Posted 5 years ago

“Expert customer support and service. They know fireplace glass!”

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Posted 5 years ago

“Absolutely great customer service! Ordering was easy and I received the replacement glass earlier than expected. Glass was very high quality and perfect size. Very happy!”

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Posted 5 years ago

“Ordered two pieces of glass. One had what looked like a scratch. Installed them and they fit perfectly. However, the one that had what looked like a scratch cracked right where the mark was whereas the other piece of glass is working just fine. There was no offer to replace it as it was installed and just a simple "well we will discount you another purchase".”

Helpful Report

Posted 5 years ago

As we discussed, a scratch does not weaken the glass and from the picture you sent, the crack began where a bracket is at on the door. This is a sign that the brackets were over tightened and as per our policy, we do not refund glass after it is installed. We did however offer a half off replacement glass as a courtesy.

Posted 5 years ago

“Never thought it would be that easy. Josiah was extremely helpful. If we ever have an issue again, they are my first call.”

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Posted 5 years ago

“Everything was quick and easy. Item perfect.”

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Posted 5 years ago

Total-Hearth.com is rated 4.8 based on 1,989 reviews