TouchBistro Reviews

Name: TouchBistro
Address: 1100 - 85 Richmond St W, Toronto ON., ,, Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
Rating: 4.31

4.3 Rating 115 Reviews

86 %

of reviewers recommend TouchBistro

Company Reviews

Questions

Metrics

4.3

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

8553635252

Email:

sales@touchbistro.com

Location:

1100 - 85 Richmond St W, Toronto ON., ,
Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
M5H 2C9

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Acceptable”

Helpful Report

Posted 5 years ago

“Great tech support. Best pos system that I have came across very user friendly.”

Helpful Report

Posted 5 years ago

“The software itself meets our needs however there have been a few glitches along the way when there are software updates. We also experienced a very difficult issue when Apple had a glitch with a recent update regarding Wi-Fi connections it caused us months of aggravation and lost sales. The only other issue we've had is with the credit card swipers. We use Worldpay which is the credit card processor that is offered through Touchbistro however the swipers are quite antiquated in the way they are are built and can be problematic. Lastly, Touchbistro could use some refinement in how they communicate with their customers regarding updates particularly when there are known glitches with an update. A simple courtesy call or text when an update happens would be ideal. Restaurant owners and managers are swamped with daily responsibilities and interacting with customers. Sending an email with critical or time-sensitive information (some of which I never received) is not the most efficient way to communicate with their customer base.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your feedback - I will definitely pass this along to our team to consider for future communications. I'm glad to hear that TouchBistro meets your needs, and if ever you are experiencing any technical difficulties, please do not hesitate to reach out to our support team so that we can address the issues. - Andrew

Posted 5 years ago

“IT is easy to work with, modify orders, change daily specials, and track everything sold. The online and phone support is great. The down fall has been printing credit card receipts all the time, there isn't a way to turn the print mode off. It slows the process down during lunch.”

Helpful Report

Posted 5 years ago

“I like touch bristro very much. It is ease to use and program. Ease set up. Love the reports. Missing some functionality on pricing but there are some work arounds. Great product and support. Very affordable for us.”

Helpful Report

Posted 5 years ago

“Great tool for functionality and ease of use.”

Helpful Report

Posted 5 years ago

TouchBistro is rated 4.3 based on 115 reviews