TouchBistro Reviews

Name: TouchBistro
Address: 1100 - 85 Richmond St W, Toronto ON., ,, Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
Rating: 4.31

4.3 Rating 115 Reviews

86 %

of reviewers recommend TouchBistro

Company Reviews

Questions

Metrics

4.3

Based on 115 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Phone:

8553635252

Email:

sales@touchbistro.com

Location:

1100 - 85 Richmond St W, Toronto ON., ,
Toronto, New York, Austin, Chicago, Vancouver, United Kingdom
M5H 2C9

Write Your review

Tell us how TouchBistro made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to configure and use; regular updates; needs better/faster customer tech support.”

Helpful Report

Posted 4 years ago

Hey, Thanks so much for taking the time to write this review. I’m thrilled to hear that you've found TouchBistro to be easy to use, meaning more time to spend on the things that count! However, I’m sorry to hear that our support has not been up to par, I'll pass your feedback on to the team. Feel free to email me directly at chartshorn@touchbistro.com if you have any more comments you’d like to share. Again, thanks so much for the review! All the Best, Carly at TouchBistro

Posted 4 years ago

“Great POS , best in the business! Simple to use , so many useful features and the reports are great to track sales ! Only Negative would be the 24/7 support , always get through to answer phone”

Helpful Report

Posted 4 years ago

Hey Tom! Thanks so much for taking the time to write this review. I’m thrilled to hear that you're a fan of TouchBistro! We put a lot of time into enhancing our reporting features so I'm glad to hear it's serving its purpose and helping you out. However, I’m sorry that our 24/7 support is not living up to your expectations. This is surely not what we’d like to hold ourselves to when it comes to the quality of our service. I’m going to reach out to our support team to share your feedback. In the meantime, if you have any more comments you’d like to share or questions for me, feel free to reach out to me personally at chartshorn@touchbistro.com and I’d be happy to chat more. Again, thanks so much for the review! All the Best, Carly

Posted 4 years ago

“TouchBistro POS system is great system and it is easy to train for servers and easy reporting for back office. Reason I give Good* rating instead of Excellent is that system has random bugs that should have been addressed in the earlier upgrades. Still giving problems on certain functions for admin( I learned to get around the problematic keys) however it does slow me down on busy nights like not able to void payment when mistake is made by servers. Some iPads allow to void payments but others doesn’t. It’s inconsistency in the system causes bugs at times and apps crash. Also I prefer to reprint only the copies I need instead of all duplicate credit card and gift card receipts. Right now it doesn’t give me that option. Feeling wasteful whenever I have to reprint missing credit card slips. Also with last 2upgrades, servers can’t delete unsent items without Managers’ override. There were able to delete unsent items before but not anymore. Needing manager’s override to delete unsent items on a busy night is super frustrating for busy restaurants. Jung G. ~Spain of Narragansett, Inc”

Helpful Report

Posted 4 years ago

Thank you for your insightful review! If you are experiencing those issues regularly, our Customer Care team would be happy to help resolve them. Care contact: Monday - Friday, 8AM - 8PM EST 1-855-363-5252 ext 902. customercare@touchbistro.com - AN @ TouchBistro

Posted 4 years ago

“Easy to use and specially easy for the new employees”

Helpful Report

Posted 4 years ago

Thanks, Parag! - AN @ TouchBistro

Posted 4 years ago

“Absolutely a magnificent POS system. Great use of Apple's interface, and extremely user friendly. We've been TouchBistro users since 2012, shortly after their launch, and it's the only POS system we've had, and I couldn't imagine using another POS system. While it's not 100% perfect (what is?), it's damn near pretty close. I can make changes seamlessly; Split checks; run reports any which way. It has made and helped our small family run restaurant grow, continuously, year after year, and TouchBistro is an integral part of that growth. Without TouchBistro and the efficiency it provides, we would not be in the position we are in now. Not to mention that their customer service and personal relationships we've developed with the team, throughout the years, have helped us tremendously. We couldn't be more happy, pleased, ecstatic, with the decision to go with TouchBistro. We can't wait to see the continued growth and improvements/integrations that are in store for the future! S. Larry Chomsisengphet General Manager, Basil Café Appleton, WI”

Helpful Report

Posted 4 years ago

We're happy to hear that you are as excited as we are! - AN @ TouchBistro

Posted 4 years ago

“System works well. Program is good. The credit card processing is not acceptable.”

Helpful Report

Posted 4 years ago

Hi Susan - we'd love hear more about your issues with credit card processing. Could you please reach out to our Customer Care team so that we can explore your issues further? Care contact: Monday - Friday, 8AM - 8PM EST 1-855-363-5252 ext 902. customercare@touchbistro.com - AN @ TouchBistro

Posted 4 years ago

“Response time to tech help is always quick and courteous. Ease of system for employees to master is a huge plus as is the ability of management to add menu items quickly and have them download across devices instantly. Would like to see some more functionality regarding reports and customizable graphs/data analytics. Otherwise, very happy with TouchBistro!”

Helpful Report

Posted 4 years ago

We're glad to hear that you're happy! - AN @ TouchBistro

Posted 4 years ago

“I’m satisfied with the service I get. It works ok for my business.”

Helpful Report

Posted 4 years ago

It's great to hear that you are satisfied with our service. If you have any specific issues or recommendations to help improve TouchBistro's performance for your business our Customer Care team would love to hear from you! Care contact: Monday - Friday, 8AM - 8PM EST 1-855-363-5252 ext 902. customercare@touchbistro.com - AN @ TouchBistro

Posted 4 years ago

“These system itself is excellent and amazingly user friendly, I can have a new sever with little to no experience up and running in a little under an hour! However the on-pad integrated payment options are super limited so you will eventually end up with a third party stationary payment company for credit card transactions, this sort of go defeats the purpose of mobile iPad system, at least for payment options.”

Helpful Report

Posted 4 years ago

Thanks, Devin! I'm sorry to hear you're not happy with the payment options. If you have any specific questions or feedback, our Customer Care team would be happy to speak with you. Care contact: Monday - Friday, 8AM - 8PM EST 1-855-363-5252 ext 902. customercare@touchbistro.com - AN @ TouchBistro

Posted 4 years ago

“Customer support is great and knowledgeable. The software suits are needs and updates are perfect for the ever changing industry of retail”

Helpful Report

Posted 4 years ago

That's great to hear, Monica! - AN @ TouchBistro

Posted 4 years ago

“TouchBistro has worked well for our small town restaurant as our first step into using a POS system. The versatility is great, the interface is simple to learn and the cloud functions are an excellent tool for back office operations and on the go management.”

Helpful Report

Posted 4 years ago

We're happy you're enjoying it, Shannon! - AN @ TouchBistro

Posted 4 years ago

“It has streamlined our current business practices. Communication amongst staff is up, which leads to more productivity. We are only scratching surface with what we can gain from using TB, but we are thrilled with what we use now.”

Helpful Report

Posted 4 years ago

We are excited to hear more about your gains with TouchBistro! - AN @ TouchBistro

Posted 4 years ago

“TouchBistro is very user-friendly from a point-of-sale perspective, and perfectly suits our needs as a small restaurant/bar.”

Helpful Report

Posted 4 years ago

Thank you for your review! The TouchBistro Team

Posted 4 years ago

“I couldn't operate with out touch bistros KDS system in our busy concession trailer and customer service is great”

Helpful Report

Posted 4 years ago

Thanks, Cherie!

Posted 4 years ago

“It’s a very user friendly system for all ages. It has lots of great functions. The refund process could be better.”

Helpful Report

Posted 4 years ago

We're glad to hear you think TouchBistro is user-friendly! If you have any specific feedback that you think would improve the refund process, please feel free to reach out to the team, as we would love to hear how we can improve the product for our customers. AN

Posted 4 years ago

“It is an excellent POS system. For the most part it is easy to use. Only draw back is lack of training/having someone available to come and help with POS content.”

Helpful Report

Posted 4 years ago

Thanks, Susan! If you have any questions about TouchBistro to help better use the program, please feel free to call into our support team and they will be happy to help answer any questions. Cheers, The TouchBistro Team

Posted 4 years ago

“Touch bistro is great, I like how it keeps trying to improve.”

Helpful Report

Posted 4 years ago

Thanks, Jeremy!

Posted 4 years ago

“Really easy to use. Good report system suits a small or big company. The only down side is sometimes it’s loses connection and shuts down. This happens randomly and we don’t know why. It’s not our internet connection as it only happens with our touch bistro.”

Helpful Report

Posted 4 years ago

“I use touchbistro everyday and love it’s simplicity.”

Helpful Report

Posted 5 years ago

“Works reasonably well. A few irritations tho. Major one is that tb is not very responsive to customer requests. For example, touch bistro supports customer accounts, but despite many requests, they still does not provide a way to generate customer statements, making the feature mostly useless. No way to turn off the printing of credit card receipts. A lot of our customers don’t want them, so we end up throwing out miles of receipt paper. Tb has been asked many, many times over the years. They say they can’t turn it off, the credit card processor has to do it. Credit card processor says it’s tb that has to do it. Neither side appears to care enough to work this through. The lack of any kind of feadback in general is annoying, all requests seem to go into a black hole.”

Helpful Report

Posted 5 years ago

TouchBistro is rated 4.3 based on 115 reviews